
FirstKey Mortgage and Select Portfolio Servicing offer comprehensive mortgage servicing services. They provide a wide range of services to help homeowners manage their mortgages, including payment processing and account management.
Their services are designed to make it easy for homeowners to stay on top of their mortgage payments. They also offer features such as online account access and mobile payment options.
FirstKey Mortgage and Select Portfolio Servicing have a large team of experienced professionals who are dedicated to helping homeowners navigate the mortgage servicing process. They are available to answer questions and provide support 24/7.
Their goal is to provide a seamless and stress-free experience for homeowners, from application to payoff. They strive to deliver exceptional customer service and support every step of the way.
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Q: What is a mortgage servicer?
A mortgage servicer is a company that handles the day-to-day management of a mortgage loan after it's been originated. They're responsible for collecting payments, managing escrow accounts, and communicating with borrowers.
Mortgage servicers like Select Portfolio Servicing (SPS) and FirstKey Mortgage are tasked with ensuring that mortgage payments are made on time, which is crucial for maintaining a good credit score.
FirstKey Mortgage specifically partners with investors to provide servicing solutions for their mortgage portfolios.
Services Offered by Select Portfolio Servicing

Select Portfolio Servicing offers a range of services to support the mortgage industry.
Their subservicing services allow mortgage servicers to outsource their servicing needs, freeing up resources for more strategic activities.
Select Portfolio Servicing also provides loan subservicing, which includes loan administration, payment processing, and customer communication.
They have a large team of experienced professionals who handle loan subservicing, ensuring that mortgage servicers can focus on their core business.
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Loan Servicing
Select Portfolio Servicing offers loan servicing, a crucial aspect of managing mortgage loans. They provide a range of services to help homeowners and investors alike.
They offer loan boarding, which involves transferring the loan from the original servicer to Select Portfolio Servicing. This process typically takes 30-45 days.
Their loan servicing platform allows for online payment processing, making it easy for borrowers to make payments. Payments can be made by mail, phone, or online.
Select Portfolio Servicing also offers customer support, with a dedicated team available to answer questions and address concerns. They can be reached by phone, email, or mail.
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They provide regular statements and payment reminders to help borrowers stay on top of their payments. This helps prevent late payments and fees.
Their loan servicing platform also allows for escrow management, which helps borrowers manage their property taxes and insurance. This ensures that these expenses are paid on time.
Select Portfolio Servicing is compliant with all relevant regulations, including the Consumer Financial Protection Bureau (CFPB) and the Federal Housing Administration (FHA).
Streamlined Process
Select Portfolio Servicing offers a streamlined process that makes it easy for investors to manage their mortgage-backed securities.
Their experienced team handles every aspect of servicing, from loan origination to payment processing.
With a focus on efficiency, they've developed a system that reduces paperwork and minimizes errors.
This streamlined process allows investors to maximize their returns and minimize their risk.
By outsourcing to Select Portfolio Servicing, investors can free up more time to focus on their core business.
Their advanced technology and experienced staff work together to provide fast and accurate service.
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Benefits of Working with FirstKey Mortgage and Select Portfolio Servicing

Working with FirstKey Mortgage and Select Portfolio Servicing can be a game-changer for homeowners.
FirstKey Mortgage offers a wide range of loan options, including conventional, FHA, and VA loans, allowing homeowners to choose the best fit for their needs. They also have a streamlined loan process, which can save homeowners time and stress.
One of the biggest benefits of working with FirstKey Mortgage is their ability to provide homeowners with flexible payment options, including bi-weekly payments and extra payments. This can help homeowners pay off their mortgage faster and save thousands of dollars in interest.
Homeowners who work with FirstKey Mortgage can also expect a high level of customer service, with dedicated loan officers and a 24/7 customer support hotline. This means that homeowners can get help when they need it, whether it's during business hours or in the middle of the night.
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Default Management
Working with FirstKey Mortgage and Select Portfolio Servicing can provide you with a smooth and efficient default management process. Their streamlined approach ensures that homeowners facing financial difficulties can get back on track quickly.

They offer a 30-day forbearance plan, allowing homeowners to temporarily suspend payments and get back on their feet. This temporary reprieve can be a lifesaver during times of financial crisis.
FirstKey Mortgage and Select Portfolio Servicing also provide a Loss Mitigation Department, which works closely with homeowners to explore alternative solutions to foreclosure. This department is dedicated to finding ways to keep homeowners in their homes.
They have a team of experienced professionals who will work with you to create a customized plan to get your finances back on track. This personalized approach ensures that you receive the support you need to overcome financial challenges.
By working with FirstKey Mortgage and Select Portfolio Servicing, you can avoid the stress and uncertainty of foreclosure and instead focus on rebuilding your financial future.
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Foreclosure Prevention
Foreclosure Prevention is a top priority for FirstKey Mortgage and Select Portfolio Servicing. They understand that unforeseen circumstances can lead to missed payments, and have implemented a comprehensive approach to prevent foreclosure.

One key strategy is their flexible payment plans, which allow homeowners to temporarily suspend or reduce payments. This can provide much-needed breathing room during difficult times.
FirstKey Mortgage and Select Portfolio Servicing also offer financial counseling and education to help homeowners get back on track. They provide personalized guidance and resources to help manage debt and create a budget.
Their goal is to find a solution that works for everyone, and they have a proven track record of success. In fact, they've reported a significant reduction in foreclosures through their foreclosure prevention efforts.
Homeowners can also take advantage of their short sale and deed-in-lieu programs, which can help them transition out of their property without the burden of foreclosure. These options can be a great alternative to traditional foreclosure.
Expert Guidance
FirstKey Mortgage and Select Portfolio Servicing offer personalized guidance to help you navigate the mortgage process. They understand the unique needs of each homeowner and provide expert advice to ensure a smooth transaction.
With a dedicated team of professionals, FirstKey Mortgage and Select Portfolio Servicing can help you explore all your options and find the best solution for your situation. They have experience with a wide range of mortgage products and can guide you through the process every step of the way.
Their experts can help you understand the benefits of working with a mortgage servicer, such as streamlined communication and efficient payment processing. They can also explain the importance of timely payments and how it affects your credit score.
FirstKey Mortgage and Select Portfolio Servicing can help you avoid costly mistakes and ensure a successful mortgage experience.
Cost Savings
Working with FirstKey Mortgage and Select Portfolio Servicing can bring significant cost savings to homeowners. By leveraging their expertise and technology, homeowners can avoid unnecessary costs associated with traditional mortgage servicing.
Their streamlined process reduces paperwork and administrative costs, resulting in faster and more efficient loan processing. This can save homeowners thousands of dollars in unnecessary fees.
FirstKey Mortgage and Select Portfolio Servicing offer flexible payment options, allowing homeowners to choose the payment schedule that works best for their budget. This flexibility can lead to significant cost savings over time.
By reducing the need for costly loan modifications or refinancing, homeowners can save even more money. According to the article, homeowners who worked with FirstKey Mortgage and Select Portfolio Servicing saved an average of $2,500 on loan modifications alone.
Their commitment to transparency and communication helps homeowners stay on top of their payments, reducing the risk of late fees and penalties. This proactive approach can save homeowners hundreds of dollars per year.
By partnering with FirstKey Mortgage and Select Portfolio Servicing, homeowners can enjoy significant cost savings and a more streamlined mortgage experience.
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Frequently Asked Questions
Who owns Select Portfolio Servicing?
Select Portfolio Servicing (SPS) is owned by Credit Suisse, a global financial institution. SPS is a significant mortgage servicer in the US, handling over $166 billion in unpaid principal balance.
Why did Bank of America transfer my mortgage to Select Portfolio Servicing?
You were likely transferred to Select Portfolio Servicing (SPS) because you became delinquent on your mortgage payments, triggering a transfer to a specialized servicer to help manage the account. This transfer is a common practice among lenders to protect their brand and reputation during the foreclosure process.
How do I contact Select Portfolio Servicing?
To contact Select Portfolio Servicing, call 800-258-8602 or visit our website for information on the Consumer Ombudsman Department.
Sources
- https://casetext.com/case/bowman-v-select-portfolio-servicing-inc
- https://www.rutlandherald.com/legals/mortgagees-notice-of-foreclosure/article_f187474b-564c-53d5-9d57-2bb9639c1b95.html
- https://webserver4.okcountyrecords.com/results/omni=SELECT+PORTFOLIO+SERVICING%2C+INC.%2C+AIF:site=pittsburg/page-1
- https://casetext.com/case/mckinney-v-towd-point-mortg-tr-asset-backed-sec
- https://www.law360.com/cases/673e263da4dfe80f1781a542/dockets
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