
Esure is a UK-based insurance company that was founded in 2000 by Peter Wood. The company's primary focus is on providing motor insurance policies to customers.
Esure's insurance policies are designed to be flexible and affordable, with a range of options to suit different budgets and needs. The company's website is user-friendly and easy to navigate.
Esure has a strong online presence, with a website that allows customers to easily compare and purchase insurance policies. This has helped the company to grow and become one of the leading insurance providers in the UK.
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What Is Esure?
Esure is a UK-based insurance company that offers a range of insurance products to its customers.
Esure was founded in 2000 by Peter Wood, with the goal of making insurance more accessible and affordable for people across the UK.
It's a subsidiary of the Admiral Group, a well-established insurance company in the UK.
Esure offers a variety of insurance products, including car, home, pet, and travel insurance.
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The company has a strong online presence, with a user-friendly website and mobile app that allows customers to easily manage their policies and make claims.
Esure has a team of experienced insurance professionals who work to provide excellent customer service and support.
The company is committed to being transparent and honest with its customers, with clear and concise policy documents and regular updates on its website.
Esure Reviews
Esure has a mixed bag of reviews on various platforms. On Trustpilot, they have 3 stars out of 5, based on 29,654 reviews.
Many customers have reported affordable premiums, which is a major plus. They've also made the application process relatively easy.
Some customers have complained about poor customer service, which is a drawback. This has been a common issue, especially in the past.
Here are some ratings from independent review platforms:
A significant percentage of customers would recommend esure's service, with 68% saying they would do so on Reviews.io.
Policy Management

Esure's policy management is a key aspect of their business, allowing them to efficiently handle claims and provide excellent customer service.
Their policy management system is designed to be user-friendly, making it easy for customers to access and manage their policies online.
This system also enables Esure to quickly process claims and provide timely assistance to customers in need.
One notable feature of Esure's policy management is their ability to offer flexible payment options, allowing customers to tailor their payment plans to suit their individual needs.
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Making Changes or Cancellation
You can make changes to your esure car insurance policy or cancel it by contacting esure's customer service with the esure car insurance contact number.
If you need to add an additional driver, you can do so through the customer service team.
To cancel your policy, you'll need to contact esure within 14 days of your policy start date to avoid a £26 charge. If you cancel after 14 days, the charge increases to £60.
If you're unsure about making changes or cancelling your policy, it's best to contact esure's customer service team for guidance.
Here are the charges for cancelling your policy:
Making a Claim

To make a claim with esure, you can call their 24-hour claims hotline on 0345 603 7872.
It's essential to have your insurance policy details and all the facts about the incident ready when you call.
You'll need to report the incident as soon as possible, even if it's not your fault, to avoid a rejected claim later on.
The claims helpline is open Monday to Friday, 8am to 8pm, and Saturday, 9am to 5pm, so make sure to call within these hours if possible.
If you need to call outside of these hours, you can use the esure accident recovery line, which is open 24/7 on 0800 085 8533.
How to Save on Your Policy
Saving money on your Esure policy is definitely achievable, and it starts with some simple tweaks to your policy. One of the most surprising ways to save is by checking comprehensive cover - it's often cheaper than third party or third party, fire and theft.

To get the best deal, make sure your car is parked securely. If it's kept in a garage or on a secure driveway, you'll likely see a decrease in your premium. I've seen this firsthand with friends who've moved to a safer neighborhood and noticed a drop in their insurance costs.
Reducing your mileage can also lead to cheaper insurance. If you start working part-time or your commute becomes shorter, let your insurer know and they might just lower your premium. This is a great opportunity to review your driving habits and make some changes.
Increasing your voluntary excess can be a way to save, but be careful not to make it too high. If you make a claim, you'll need to pay out more, which could leave you out of pocket. A higher excess might not be the best option if you're not comfortable with the risk.
Choosing a smaller car is another way to lower your premium. Safe and compact cars are often the cheapest to insure. Consider trading in your larger vehicle for something more modest and you might be surprised at the savings.
Pros and Cons

Esure offers a range of insurance products, including car, home, and pet insurance.
One of the main benefits of choosing Esure is that their policies are designed to be flexible and adaptable to your changing needs.
You can customize your policy to fit your lifestyle, whether that's adding or removing coverage as your circumstances change.
Esure's car insurance policies also come with a range of optional extras, such as breakdown cover and protected no claims discount.
However, some customers have reported that Esure's customer service can be slow to respond to queries and resolve issues.
The company's website and mobile app can also be a bit tricky to navigate, which may lead to frustration for some users.
Despite these drawbacks, Esure's comprehensive coverage and competitive pricing make it a solid choice for many people.
Overall, the decision to choose Esure depends on your individual needs and priorities.
Related reading: Esurance Collision Coverage
Verdict
Esure's comprehensive policy is a good option for those looking for affordable cover, but it's worth noting that some other providers offer more benefits as standard.
The comprehensive policy is relatively affordable, but it's not the only option available.
There is no third party only policy on offer from esure, which may limit some customers' choices.
The third party, fire and theft policy is also limited in what it includes, making it worth considering other options.
Frequently Asked Questions
Does esure still exist?
Yes, esure still exists and offers a range of insurance products with a blend of traditional expertise and modern propositions. You can find more information about their services and offerings on their website.
What is the difference between esure and Flex?
The main difference between esure and esure Flex is that esure includes cover away from the home as standard, whereas esure Flex requires you to choose which items to cover. This affects how you're protected from water damage and storm-related losses.
Are esure and Admiral the same company?
No, esure and Admiral are not the same company, although esure acquired Admiral in 2015. However, Admiral operates independently within the esure group.
Is esure online only?
Yes, esure flex car insurance is an online-only policy, available exclusively through the esure website. You won't be able to contact esure by phone for support or to purchase a policy.
Sources
- https://www.insurancejournal.com/news/international/2024/11/01/799444.htm
- https://caura.com/insurance/insurers/everything-you-need-to-know-about-esure-insurance
- https://smartmoneypeople.com/esure-reviews/product/car-insurance
- https://www.cityam.com/bain-capital-reportedly-weighing-sale-of-direct-line-rival-esure/
- https://www.finder.com/uk/car-insurance/esure-car-insurance
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