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Most health insurance plans cover some form of telehealth services, but the extent of coverage varies greatly.
Many insurance companies consider telehealth visits to be equivalent to in-person visits, so you can expect similar coverage. Some plans may even offer additional benefits, such as lower copays or deductibles, for online healthcare services.
However, some insurance plans may have specific requirements or limitations for telehealth coverage, so it's essential to check your policy details.
Insurance Coverage
Most commercial and private insurance carriers have broadened their coverage for telehealth services in response to the coronavirus. This means that many insurance companies, like Blue Cross Blue Shield, United Healthcare, and Aetna, now reimburse providers for telemedicine services as if they were traditional office appointments.
Some states have implemented laws requiring commercial and private insurance companies to reimburse providers for telemedicine services, with 26 states currently having such laws in place.
In fact, all insurers, regardless of state, reimburse telehealth services in some capacity, although the specifics can vary. The best way to determine what telehealth services are covered under insurance is to go straight to the source and ask.
Here's a breakdown of Medicaid coverage for telehealth services by state:
Medicaid coverage for telehealth services varies by state, but many states are expanding their coverage each year.
Insurance for Subscription Services
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Insurance for subscription services can be a bit tricky, but it's worth exploring. Some subscription-based online therapy services, like Talkspace, are covered by an increasing number of insurance plans.
For example, Talkspace is covered by an increasing number of insurance plans, which means you may be able to get reimbursed for your subscription. According to multiple plan websites, insurance plans treat one week of Talkspace messaging services as equivalent to one live session.
This means you'll pay a co-pay every week instead of a subscription fee every month. Another subscription-based online therapy service that accepts insurance is Cerebral, which offers different mental health packages including therapy and medication management or therapy only.
If you use insurance to get an "in-network subscription" with Cerebral, you'll pay a reduced monthly fee as well as a co-pay for each virtual visit. Whether these options are the best and most affordable choices for you depends on your insurance plan and what your local and virtual options for therapy are.
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Here's a quick rundown of what to expect:
Keep in mind that insurance plans vary, so be sure to check with your provider to see what's covered. It's also a good idea to review your plan's terms and conditions to understand what's included and what's not.
Premium Increase
You might be worried that switching to telemedicine will increase your malpractice insurance costs. Not necessarily, as many policies already cover physicians who use telemedicine.
The key is to check your current policy to see if it includes telemedicine. If it does, you might not see an increase in premium.
However, if you're opening a virtual only practice and your policy is new, there could be a premium increase. This is because some insurers may view virtual practices as a different risk.
The best solution is to ask your insurer about your specific situation. Every insurer is different, and there's no one-size-fits-all answer to this question.
By asking the right questions, you can get a clear understanding of how telemedicine will affect your malpractice insurance costs.
Types of Telehealth Services
You can connect with a health care provider from home or work using digital technologies, like your smartphone, tablet, or computer, through virtual visits or telehealth.
Virtual visits allow you to get treatment options and even prescriptions for medications, if needed, just like in-person visits.
UnitedHealthcare offers members options for virtual visits with local providers or by using their preferred national providers.
Pricing and Models
You can pay for online therapy in two main ways: pay per session or sign up for a subscription therapy service with automatically renewing monthly fees.
There are several online platforms that operate on a pay-per-session model, including AmWell, MDLive, Teladoc, and Doctor on Demand. Registering on these platforms is free, and you're only charged if and when you actually set up an appointment.
If your insurance covers therapy on one of these platforms, you can choose any therapist they list who is licensed to practice in the state where you live. However, your insurance plan may only cover specific providers within these platforms.
You can be liable for session fees (or co-pays) if you cancel at the last minute, but you generally only pay when you have a session.
Some online therapy platforms, like BetterHelp and Talkspace, operate on a subscription basis. They charge monthly, and what you pay depends on the plan you sign up for.
Here are some examples of online therapy platforms and their pricing models:
- Pay-per-session: AmWell, MDLive, Teladoc, and Doctor on Demand
- Subscription-based: BetterHelp and Talkspace
Keep in mind that using insurance to cover a subscription-based therapy service may have different pricing and terms.
When to Use Telehealth
You can use telehealth to connect with a health care provider from home or work, making it a convenient option for non-emergency situations. This is especially useful for people who have busy schedules or live far from a healthcare provider.
Virtual visits, also known as telehealth, allow you to get treatment options and even prescriptions for medications if needed. You can use your smartphone, tablet, or computer to talk with a provider.
You can use telehealth for routine check-ups, medication management, or even follow-up appointments after a hospital stay. This can help you avoid waiting in line at a doctor's office or clinic.
Contact Your Carrier
Before adding telemedicine to your practice, it's essential to contact your carrier to verify that your current policy covers telemedicine services. Many carriers have a list of technical requirements and telemedicine best practices that they provide to their insured.
Your carrier may have specific requirements for practicing telemedicine, including technical requirements that you'll need to meet. The Center For Connected Health Policy recommends discussing your policy with your carrier.
You may need to have multiple policies if you're licensed in more than one state, as some policies may not extend outside the boundaries of the state where you are licensed. This is especially important if you plan to connect with patients while on vacation or in another location where you are not licensed.
Looking Forward
As we've learned about the different types of telehealth and the current state of insurance coverage, it's exciting to think about what the future holds. Things are looking up for telehealth services and insurance coverage!
The pandemic has accelerated the adoption of telehealth, and it's here to stay. In fact, experts expect most insurers to make their pandemic-era telehealth policies permanent. This means more people will have access to convenient and flexible healthcare options.
With telehealth usage growing, insurers are expected to increase their coverage to match the demand. This is great news for those who value the convenience of virtual care. Asynchronous visits, which allow for communication between providers, are also becoming more popular.
Remote patient monitoring (RPM) devices are another area where we can expect to see growth. These devices enable care teams to monitor patients' conditions in real-time, from anywhere in the world. This technology has the potential to revolutionize the way we receive care.
Here are the three main types of telehealth, which will likely continue to shape the future of healthcare:
- Synchronous: Real-time visits with clinicians, just like traditional office visits.
- Asynchronous: Store-and-forward visits, where communication doesn't happen in real-time.
- Remote Patient Monitoring (RPM): Virtual monitoring of patients' conditions in real-time.
Sources
- https://www.uhc.com/member-resources/health-care-tools/telehealth-virtual-care
- https://openloophealth.com/blog/the-scoop-on-telehealth-and-insurance-coverage
- https://mend.com/resource/need-additional-malpractice-insurance-telemedicine/
- https://www.dfs.ny.gov/industry_guidance/coronavirus/telehealth_ins_prov_info
- https://blog.opencounseling.com/online-therapy-insurance/
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