Croatia Osiguranje: A Comprehensive Insurance Solution

Croatia Osiguranje is a leading insurance company in Croatia that offers a wide range of insurance solutions to individuals and businesses. They have a strong presence in the market with over 100 years of experience.

Their insurance products cater to various needs, including life insurance, health insurance, and property insurance. With a focus on customer satisfaction, they aim to provide comprehensive coverage and support to their policyholders.

One of the key benefits of Croatia Osiguranje is their extensive network of agents and brokers, making it easy for customers to find and purchase insurance policies. This network allows them to reach a wider audience and provide personalized service to their clients.

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Croatia osiguranje has a strong leadership team in place, led by CEO Davor Tomaškovic, who has been at the helm since April 30, 2019. He brings a wealth of experience to the role.

The company's Executive Committee is rounded out by Luka Babic and Robert Vuckovic, who serve as Corporate Officers/Principals. Both have been with the company for several years, with Luka joining in 2020 and Robert in 2016.

The Board of Directors is comprised of five members, each bringing their own unique perspective and expertise. Roberto Škopac serves as the Chairman, a role he has held since June 29, 2017.

The Board members are responsible for overseeing the company's strategy and direction. They bring a wealth of experience and knowledge to the table, with some members having been with the company for over five years.

Here is a list of the Board members and their roles:

The company's leadership team is well-established and experienced, with a clear focus on guiding the company's strategy and direction.

Croatia osiguranje has a diverse group structure, consisting of several subsidiaries and associates.

The company has a strong presence in the Croatian insurance market, with a network of over 1,000 agents and brokers across the country.

Its subsidiaries include Osiguranje Zagreb, Osiguranje Split, and Osiguranje Rijeka, which provide a range of insurance products to individuals and businesses.

Croatia osiguranje also has a strategic partnership with the Austrian insurance group, Uniqa, which allows for the sharing of expertise and best practices.

This partnership has enabled the company to expand its product offerings and improve its operational efficiency.

The company's group structure allows it to maintain a strong local presence while also benefiting from international cooperation and expertise.

Croatia osiguranje's financials are a mixed bag. In 2022, the company's sales in the Republic of Croatia totaled 3.33 billion.

The company's valuation has fluctuated significantly over the years, with a capitalization of 1.03 billion in 2023 and an enterprise value of 1 billion.

Here's a breakdown of the company's valuation metrics:

The company's P/E ratio has also changed, with a ratio of 6.24x in 2023.

Croatia osiguranje d.d. has a significant presence in the Republic of Croatia, with sales reaching 3.33 billion in 2022. This is a notable increase from 2021, where sales were 3.21 billion.

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The company's sales in the Republic of Serbia have been steadily increasing, from 41.45 million in 2023 to 280 million in 2022.

Bosnia and Herzegovina, on the other hand, has seen a decline in sales, from 150 million in 2022 to 22.6 million in 2023.

North Macedonia has also experienced a decrease in sales, from 213 million in 2022 to 21.04 million in 2023.

Here's a breakdown of the company's sales in different countries:

The valuation of a company can be a complex and multifaceted topic. Let's take a look at some key metrics for Croatia osiguranje d.d.

The capitalization of the company varies significantly over the years, ranging from 567 million to 62.42 billion.

A P/E ratio of 0.97x in 2022 is relatively low, suggesting that the stock may be undervalued.

The P/E ratio increased to 6.24x in 2023, indicating a potential rebound in the company's stock price.

Enterprise value also fluctuated over the years, ranging from 552 million to 104 billion.

The EV/Sales ratio is a useful metric for evaluating a company's valuation, and in 2022, Croatia osiguranje d.d. had a ratio of -0.08x.

In 2023, the EV/Sales ratio improved to 0.62x, suggesting that the company's stock price may be more reasonably valued.

Here are the key valuation metrics for Croatia osiguranje d.d. over the years:

The free-float of the company's stock is relatively low, at 1%, which may limit the liquidity of the stock.

Croatia osiguranje d.d. recently released its earnings results for the third quarter and nine months ended September 30, 2024.

The company reported its earnings results for the second quarter and six months ended June 30, 2024, on July 25, 2024.

Croatia osiguranje d.d. also reported its earnings results for the first quarter ended March 31, 2024, on April 30, 2024.

The company's earnings results for the fourth quarter ended December 31, 2023, were released on February 27, 2024.

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A buyout bid for Croatia - Remont, a Bosnian unit of Croatia osiguranje, was planned on December 12, 2023.

Here's a summary of the company's earnings releases in 2023 and 2022:

Croatia osiguranje has been under observation since June 11, 2021.

They have held several assembly conclusions, with the most recent ones taking place on June 11, 2024, and March 5, 2024.

Here are the dates of their assembly conclusions:

The company has also made dividend payments, with the most recent payment being EUR 14.86 per preferred share, as decided by the General Assembly on May 31, 2023.

Croatia osiguranje's digital transformation was a game-changer for the company. It allowed them to launch a 100% digital vehicle insurance option, Laqo, which was the first of its kind on the market.

The insurance company used Infobip's Conversations API to connect WhatsApp, Viber, and Messenger to Laqo, enabling customer support agents to answer queries in real-time. This resulted in faster resolution times and increased agent efficiency.

Croatia osiguranje was able to improve its resolution time, solving queries that used to take a couple of days in just 17 hours. This change also increased agent satisfaction, as they were able to simultaneously manage multiple customer conversations.

Digitalizing customer service is crucial for any business looking to stay ahead of the curve. By leveraging digital channels, companies can respond to new consumer behavior and trends, as seen with Croatia Osiguranje's launch of Laqo, a 100% digital vehicle insurance option.

The insurance industry is heavily based on personal agent-customer relationships, but digitalization allows for a more automated and self-service buyer journey. This was a challenge for Croatia Osiguranje, but they found a solution by connecting WhatsApp, Viber, and Messenger to Laqo using Infobip's Conversations API.

By enabling customer support agents to answer queries in real-time, resolution time decreased and sales increased. Agents can now educate customers unfamiliar with the digital buying journey in a timely manner, making the process more secure and accessible.

Croatia Osiguranje prompted Laqo website and app visitors to contact customer support by scanning a QR code and choosing their preferred chat app. This simple step allowed customers to start a new chat with an agent through the channel of their choice.

The Conversations API enabled agents to receive and resolve queries faster than before, making the entire process more efficient.

Laqo is the crown of Croatia osiguranje's digital transformation. This achievement is a testament to the company's commitment to innovation and customer satisfaction.

The new digital buying journey has led to 50% of potential users leaving positive reviews about their customer care on social media. This is a significant improvement, and it shows that customers appreciate the personalized service they're receiving.

Croatia osiguranje is now able to track its CSAT score, and it's impressive to see that they've received an average 4.7 rating thus far. This score is a direct result of their focus on customer satisfaction.

The company has also improved its resolution time, solving queries within 17 hours, compared to a couple of days previously. This is a significant reduction in time, and it shows that the new system is working efficiently.

Agent efficiency and satisfaction have increased since the introduction of the new system, which enables them to manage multiple customer conversations simultaneously. This is a win-win for both the agents and the customers.