
Capital Blue Cross prior authorization can be a complex process, but understanding the basics can help you navigate it more easily.
To start, Capital Blue Cross has a list of services that require prior authorization, which can be found on their website.
These services include certain medications, surgeries, and medical procedures, which are reviewed on a case-by-case basis to ensure they meet certain medical criteria.
You can check if a specific service requires prior authorization by contacting Capital Blue Cross directly or using their online tool.
Prior Authorization Process
The prior authorization process is designed to ensure that you receive medically necessary care while also controlling costs. This process is required for certain prescription medications, medical procedures, or healthcare services.
You can request prior authorization through various channels, including the Medical Forms Resource Center (MFRC), My Insurance Manager, or by fax. The MFRC is an online tool that guides you through the necessary forms, making it easier to submit your request. You can also use My Insurance Manager to submit prior authorization requests.
In an emergency, prior review isn't required, but Blue Cross NC should be notified of an urgent or emergency admission by the second business day after the admission. This allows them to review and approve the necessary care in a timely manner.
To request prior authorization, you'll need to provide certain information, including your name, member number, date of birth, name of the drug, and the name and contact information of the prescribing provider. You can start the process by calling the Member Services number on your member ID card or by logging in to your secure account.
Here are the required details for a prior authorization request:
If your prior authorization request is not approved, you can still receive your prescription, but you'll be responsible for the entire cost of the drug. You may also appeal the decision or ask your provider to prescribe a different medication that's covered by your plan.
Prior Review Explained
Prior review, also known as prior authorization, is a process that requires approval before certain prescription medications, medical procedures, or healthcare services can be covered by your plan.
This process is in place to ensure that you're receiving medically appropriate and cost-effective care. It's not required in emergency situations, but it's essential to notify Blue Cross NC of an urgent or emergency admission by the second business day after the admission.
Blue Cross NC uses different names for prior review, including prior approval, prior authorization, prospective review, certification, and precertification.
Here are some key things to know about prior review:
- Prior review is required for certain prescription medications, medical procedures, or healthcare services.
- You can find these services on your formulary.
- Your in-network provider will request prior authorization for you.
- You can also start a prior authorization request by calling the Member Services number on your member ID card or by logging in to your secure account.
If your prior review is not approved, you can still get your prescription, but you'll be responsible for the entire cost of the drug. You can appeal the decision or ask your provider to prescribe another drug that's covered by your benefits.
Coverage and Eligibility
When you're covered by Capital Blue Cross, you can rest assured that your treatment or service is taken care of. Your plan benefits cover the treatment or service.
If you need prescription medication, don't worry - your coverage follows the guidelines of your formulary. This means you'll have access to the medications you need to manage your health.
Here are some key things to keep in mind about coverage and eligibility:
- Your plan benefits cover the treatment or service.
- Prescription drug coverage follows the guidelines of your formulary.
This means you can focus on getting the care you need, without worrying about the cost.
Network and Providers
Capital Blue Cross has a network of over 90,000 healthcare providers across the country.
To find in-network providers, you can use their online tool or call their customer service number.
Their network includes primary care physicians, specialists, hospitals, and other healthcare facilities.
Capital Blue Cross has a partnership with the BlueCard program, allowing members to access care from out-of-network providers at a lower cost.
They also have a network of preferred providers, who offer discounted rates for services.
Prior Authorization Overview
Prior review is a process that requires approval before certain prescription medications, medical procedures, or health care services are covered by your plan. It's also known as prior approval, prior authorization, prospective review, certification, or precertification.
In emergency situations, prior review isn't required, but it's essential to notify Blue Cross NC of an urgent or emergency admission by the second business day after the admission.
Other names for prior review include:
- Prior approval
- Prior authorization
- Prospective review
- Certification
- Precertification
To request prior authorization, you or your provider should submit a request before your prescriptions are filled. Your benefits won't cover prescription drugs that require prior authorization until the authorization is secured.
The necessary information to request prior authorization includes:
- Your name (as it appears on your member ID card)
- Your member number
- Your date of birth
- Name of the drug
- Name of the provider who prescribed the drug
- Prescribing provider’s phone number
- Prescribing provider’s fax number (if available)
If your authorization is not approved, you'll be responsible for the entire cost of the drug. You can still get your prescription, but it's essential to appeal the decision or ask your provider to prescribe another drug that's covered by your benefits.
Sources
- https://www.southcarolinablues.com/web/public/brands/sc/providers/policies-and-authorizations/prior-authorization/
- https://www.bluecrossnc.com/members/knowledge-center/request-prior-review
- https://www.capbluecross.com/wps/portal/cap/provider/resource/single-source-preauthorization
- https://www.capbluecross.com/wps/portal/cap/provider/resource
- https://www.capbluecross.com/wps/portal/cap/home/explore/resource/rx-info
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