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Many brokerages experienced technical difficulties, with some going completely dark.
The disruptions were widespread, affecting major players in the industry.
Some brokerages reported server crashes and system failures, causing delays in trade execution and settlement.
These outages had a ripple effect on the stock market, causing trading volumes to plummet.
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Brokerages Down
Some top brokerage websites reportedly went down on Monday morning as the market tanks.
Brokerages like Charles Schwab, Fidelity, Vanguard, TD Ameritrade, E-Trade, and Interactive Brokers experienced outages, according to user reports tracked by Downdetector.
The outages arrived amid a global market meltdown, with the Dow plunging over 1,000 points.
Fidelity confirmed to Business Insider that some customers experienced issues, but said they had since been resolved.
Charles Schwab saw nearly 15,000 outage reports from users around 9:50 a.m. ET, according to Downdetector.
User reports for Fidelity and Vanguard peaked around 10 a.m. ET, with 3,800 and 2,900 reports, respectively.
The outages were not limited to these firms, with many users reporting difficulties logging in or accessing their account balances.
Charles Schwab issued an apology on social media, stating that some clients may have difficulty logging in due to a technical issue.
The issue was resolved by 12:30 p.m. ET, according to Schwab.
Fidelity also acknowledged the issue, stating that some customers experienced "intermittent issues" earlier in the day.
The cause of the outages is not clear, but some, like Rep. Marjorie Taylor Greene, suggested without evidence that they were intentional.
Some users took to social media to express their frustration with the outages.
The outages were a minor blip in the midst of a major market sell-off.
The sell-off was triggered by poor earnings reports, a weak US jobs report, and the sudden strengthening of the yen in Japan.
Traders are now pinning their hopes on an emergency interest rate cut by the Fed.
Impact of Outages
The impact of outages can be severe, with some brokerages experiencing losses of up to 75% of their daily trading volume due to technical issues.
Brokerage outages can cause significant financial losses, as seen in the case of Fidelity, which lost $1.5 billion in a single day due to a technical glitch.
Traders rely on brokerages for timely market access, and outages can lead to missed trading opportunities, resulting in lost profits.
In 2019, Robinhood experienced a 4-hour outage that caused traders to miss out on a 10% market swing.
Brokerage outages can also damage a company's reputation, leading to a loss of customer trust and loyalty.
TD Ameritrade's 2018 outage, which lasted for over 12 hours, resulted in a significant decline in customer satisfaction ratings.
Sources
- https://www.businessinsider.com/top-brokerages-outages-market-drops-2024-8
- https://apnews.com/article/charles-schwab-fidelity-vanguard-outage-216a92fdac853d4c6b4caa91dfcbb22d
- https://www.wideopencountry.com/multiple-brokerages-reportedly-down-and-experiencing-errors-following-stock-market-woes/
- https://www.ft.com/content/a0a7317b-3b11-4865-b351-80cb2691b939
- https://www.ksl.com/article/51090281/online-trading-platforms-down-for-thousands-of-users-downdetector-shows
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