Axos Bank Customer Service Experiences and Reviews

Axos Bank customer service experiences and reviews are a mixed bag. Some customers praise the bank's online chat feature, which is available 24/7 and can help resolve issues quickly.

Customers have reported that Axos Bank's customer service representatives are knowledgeable and can provide helpful assistance.

However, some customers have experienced long wait times on the phone, with one customer reporting a wait of over an hour to speak with a representative.

Many customers appreciate the bank's mobile app, which allows for easy account management and bill pay.

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Axos Bank customers rave about the banking experience, citing top-notch customer service as a major selling point. You can reach a customer service representative by calling 1-844-999-2967, or try talking to Evo, the bank's virtual assistant.

The bank's mobile app is a game-changer, allowing you to handle basic and advanced tasks on the go. With features like customizable dashboards, mobile app check deposits, and two-factor authentication, you can manage your accounts with ease.

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Some of the top Axos Bank mobile app features include:

Customers also appreciate the convenience of online banking, which allows them to handle most bill payments and banking tasks anytime, day or night. The app and website load quickly, making it a user-friendly experience.

Axos Bank truly cares about its customers, offering a dedicated Relationship Manager for small business accounts. This personalized support can make a big difference in running your business smoothly.

You can reach out to a customer service representative by calling 1-844-999-2967 or try speaking with Evo, the bank's virtual assistant. This means help is just a phone call or chat away.

The Axos Bank mobile app is highly rated for its ease of use and features, including a customizable dashboard, mobile app check deposits, and two-factor authentication for added security. It's a great tool for managing your accounts on the go.

Axos Bank's online banking system allows you to handle most of your banking tasks anytime, day or night, including holidays. This convenience is a big plus for those who need to make payments or check balances outside of regular business hours.

Some of the top Axos Bank mobile app features include:

A horrible experience can be really damaging to a business. AXOS Bank had a customer who felt disrespected by their customer service team.

The customer service team at AXOS Bank held onto the customer's money for 11 days before returning it. This kind of delay can be frustrating and stressful.

AXOS Bank apologized for the customer's unpleasant experience and offered to address their needs. They also promised to escalate the matter to the right team for assistance.

AXOS Bank's customer service team responded to the customer's complaints in a somewhat automated manner, using the same response to multiple customers. This kind of response can come across as insincere.

AXOS Bank claims to value their customers' business, but their actions suggest otherwise. They closed the customer's accounts after they filed complaints with regulatory agencies.

AXOS Bank's customer service team promised to help customers who had a poor experience, but their actions didn't match their words.

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Axos Bank's customer service has been a source of frustration for many users. The app is often described as confusing, making it difficult to navigate and find what you need.

One user reported that it's "damn near impossible to talk to an actual person" when in need of assistance. This suggests that phone support may not be a reliable option for customers.

The bank's mobile systems have also been criticized for being negligently designed, with one user stating they've never seen more poorly designed systems and policies in their 3 years with the bank. This lack of attention to detail can lead to a poor user experience.

My only reason to deal with a bank is often because of a necessary service, like financing a car. Unfortunately, this can lead to a frustrating experience with the bank's app and website.

The app and website of Axos Bank are so confusing that even simple tasks like making biweekly car payments become impossible. In 2024, it's surprising that a bank still doesn't offer this option.

I've tried to print a change of signatory form from Axos Bank, but the macros used in their Acrobat form don't populate the spaces correctly. The result is an illegible form.

Trying to find help on the bank's website can be a challenge, with broken links and 404 errors making it difficult to trust the bank's customer service. Two CSRs I spoke to couldn't connect me with tech support or provide a different phone number for help.

Axos Bank has been described as "highly disappointing" by several customers. Unfortunately, their user-friendly reputation doesn't seem to match their actual experience.

The bank's app is often confusing, making it difficult for customers to navigate and use.

Multiple customers have reported issues with making payments through the app, with one customer stating it's "IMPOSSIBLE" to make biweekly car payments.

Broken links and 404 errors on the bank's website can be frustrating and untrustworthy.

Some customers have had trouble getting in touch with customer service representatives, who were unable to assist with technical issues or provide alternative contact information.

It's clear that Axos Bank has some work to do to improve their customer service and user experience.

False advertising can be a major issue for customers. A lending company was advertising themselves as a service for bad credit and no collateral, but they actually require a 700 credit score. This is not a bad credit score, and they should update their website to reflect this.

Customers who apply for their services are wasting their time. The company should announce that a minimum of 700 credit score is required.

False advertising can lead to frustration and disappointment for customers. In this case, the lending company's website and advertising should be revised to accurately represent their requirements.

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It can take up to 7 business days to get an Axos Bank Business Interest checking account. Once you've submitted your application, it typically takes the bank between one and seven business days to review it.

The bank's online application process is not always smooth, as seen in the case of a customer who had to wait weeks for their business checking account to populate after submitting a simple digital signature.

You can expect a quick turnaround time for opening a business savings account, but this is not always the case for business checking accounts.

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Axos Bank offers a range of checking accounts designed for different types of banking customers. Their Essential Checking account is a great option for those who want a basic account with no overdraft fees and unlimited domestic ATM reimbursements.

You can also earn rewards with their Rewards Checking account, which offers the potential to earn high APYs. Another unique account is their Cashback Checking, which gives you 1% back on account transactions that require a signature.

Here are the different types of checking accounts Axos Bank offers:

Opening a business checking account can be a straightforward process, but it does take some time. It can take up to 7 business days to get an Axos Bank Business Interest checking account.

Once you've submitted your application, the bank will review it, which typically takes between one and seven business days. This timeframe gives you an idea of what to expect when applying for a business checking account.

Axos Bank offers a range of checking accounts designed for different types of banking customers.

If you're looking for a basic account, the Essential Checking is a great option, with no overdraft fees and unlimited domestic ATM reimbursements.

The Private Client Checking account is for individuals with $250,000 in cash, offering Visa card benefits and travel perks.

The Rewards Checking account lets users earn high APYs.

Axos Bank's Cashback Checking account is unique in that you can get 1% back on account transactions that require a signature.

The Golden Checking account provides free banking for adults 55 and older.

The First Checking account is designed for young adults 13 to 17 years of age.

Here are the different checking accounts offered by Axos Bank:

CD accounts are a great way to save money with a guaranteed interest rate. The rate varies based on the amount you invest, so it's essential to shop around for the best rates.

One bank that offers competitive CD rates is Axos Bank. They provide CDs with seven different term lengths, ranging from three to 60 months, and a minimum deposit of $1,000.

You can earn up to a competitive APY with all of Axos Bank's CD terms. Electronic interest transfers are also free, which is a convenient feature.

Here are some additional features to consider: