Ashley Furniture Insurance Claim Guide for Homeowners

If you've recently purchased Ashley Furniture and need to file an insurance claim, don't worry - we've got you covered. The first step is to review your policy documents to understand what's covered and what's not.

Your Ashley Furniture insurance policy likely includes a claims process that's similar to other furniture insurance policies. This process typically involves contacting your insurance provider to report the damage or loss, and providing documentation such as receipts and photos.

It's essential to act quickly when filing a claim, as some policies have time limits for reporting incidents. You can expect your insurance provider to guide you through the rest of the process, but being prepared will help things go smoothly.

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If you're wondering what's covered under an Ashley Furniture insurance claim, let's break it down.

Coverage typically begins after the original manufacturer's or retailer's warranty has expired, or 12 months after delivery, whichever is later.

You'll be protected against material and workmanship defects, which is a common issue with furniture.

Ashley Furniture brand warranties usually cover the repair or replacement of defective parts or products.

Coverage extends to both upholstered and solid surface furniture, so you're protected regardless of the type of furniture you have.

Here are some key points to keep in mind:

Ashley Furniture offers various warranty and protection plans to ensure customer satisfaction. The manufacturer's warranty typically begins after the original warranty expires.

You can purchase additional protection plans for your Ashley Furniture, such as the Reguard Adjustable Base Foundation Protection Plan, which covers both upholstered and solid surface furniture. Coverage begins after the original warranty expires or twelve months after delivery, whichever is later.

Here's a summary of the warranty durations for different Ashley Furniture products:

It's essential to review the warranty terms and conditions to understand what's covered and for how long.

The warranty period for Ashley Furniture products starts on the date of delivery, so it's essential to keep track of when you received your purchase.

Limited Warranties are non-transferable, meaning you can't pass them on to someone else if you decide to sell or give away your product.

Ashley Furniture Industries, LLC, warrants various products and parts against material manufacturing defects for specific durations, as outlined in the warranty table below.

Here's a breakdown of the warranty periods for different products and parts:

The warranty for Sleeper Mattresses is pro-rated after the first year of use, with 90% of the cost covered for the second year and 80% for the third year.

Leather and Upholstery Fabric warranties also cover seam slippage, cracking, and dye transfers, but not tears, flattening of nap, pilling, fading, or shrinking.

You'll be happy to know that your adjustable base is protected, even after the original warranty has expired. Coverage begins with the expiration of the original manufacturer's or Retailer's warranty, giving you peace of mind for years to come.

This protection applies to both Regular and King Adjustable Bases, so whether you have a larger or smaller bed, you're covered.

To obtain warranty services, you must contact the Ashley retailer from whom you purchased your furniture. They will guide you through the process.

All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.

You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. This includes the cost of transportation, which is your responsibility.

If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Service number for instructions.

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If you're making an Ashley Furniture insurance claim, you'll want to know the warranty details. Ashley Furniture offers a 5-year warranty on most of its products, which covers manufacturing defects and workmanship issues.

The warranty is non-transferable and only applies to the original purchaser. This means you'll need to provide proof of purchase to make a claim.

To make a claim, you'll need to contact Ashley Furniture's customer service department directly. They'll guide you through the process and provide a Return Merchandise Authorization (RMA) number.

Keep in mind that the warranty does not cover normal wear and tear, misuse, or maintenance issues.

When making an Ashley Furniture insurance claim, it's essential to understand what's excluded from coverage. Build-up, accumulation, and general soiling of furniture are not covered.

Pet damage, abuse, and cracking or peeling of fabric or leather are also excluded from insurance claims. These are common issues that can occur, but they're not covered by the policy.

Piling or fraying of the upholstery, odors, and fading are also excluded. These types of damage can be caused by normal wear and tear, but they're not covered by the insurance.

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Some minor scratches that don't penetrate the wood surface are also excluded. However, if the scratch is deep and damages the underlying material, it may be covered.

Here's a list of excluded damages: