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Amazon's Know Your Customer (KYC) process is designed to verify the identity of its users, which is a crucial step in creating a secure and trustworthy online marketplace. This process is mandatory for all users, including sellers and buyers.
To simplify the KYC process, Amazon has introduced various methods for users to upload identification documents. One of these methods is the use of a mobile number, which can be linked to a government-issued ID document.
The KYC process typically takes a few days to complete, depending on the user's location and the speed of the verification process. Amazon's automated system will review the uploaded documents and may request additional information if needed.
Additional reading: Document Kyc
Completing Your Amazon KYC
You can complete your Amazon KYC through the Amazon app, which is the only supported method currently.
Amazon Pay Wallet is a RBI regulated pre-paid instrument that mandates completion of full KYC within two years of account opening.
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The benefits of completing your KYC on Amazon Pay include upgrading your wallet limit to 1 lakh, cash load limit to Rs. 50,000 per month, and no limit on your spends through your Amazon Pay Wallet.
If you don't complete your full KYC, the money in your Amazon Pay Wallet will become inactive after two years of account creation.
You can choose to upgrade your Amazon Pay Wallet by completing Aadhaar OTP based eKYC, which can be completed in under 2 minutes with two simple steps.
Aadhaar OTP based eKYC is only valid for one year and will enable you to unlock benefits such as Scan&Pay at merchant QR and peer-to-peer bank transfers at the existing load limit of Rs. 10,000 per month.
To complete your full KYC, follow these steps:
- Download the Amazon App.
- Open the app and navigate to the "Amazon Pay" section.
- Look for the "KYC" option within Amazon Pay, it might be under "Settings" or a dedicated KYC section.
- Amazon offers two options: Video KYC and Doorstep Verification (subject to availability).
You will need to upload all your Amazon KYC documents, including a photocopy of any one of the ID cards (pan card, voter ID, driving license, passport, etc.) and a passport-size photograph.
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A government-issued address proof (driver’s license, passport, or voter card) and your pan card will be required for physical verification.
To get started with physical verification, provide the Amazon agent with your government-issued address proof and pan card.
The agent will scan a QR code and then validate your physical verification.
You will receive a notification a few days after your verification is approved.
Expand your knowledge: Kyc Address Verification
Troubleshooting and Requirements
If your Amazon KYC request is rejected, it's not the end of the world. You can re-initiate your video KYC on your Amazon app after 15 minutes.
There are several reasons why your KYC request may have been rejected, including a unclear or tampered PAN card, incorrect or invalid KYC details, or a mismatch between PAN, Aadhaar, and other details provided. Ensure you have access to the mobile number linked with your Aadhaar to get the OTP during the verification process.
If you're getting an error while entering your PAN card number, it's likely because your PAN card is being used in another Amazon account. To avoid this, make sure your PAN card is not linked to any other Amazon account.
Requirements for Sellers
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To ensure a smooth onboarding process, you'll need to meet certain requirements as a seller on Amazon. You'll need a valid ID, such as a passport, ID card, or equivalent.
To verify your address, you'll need recent proof of address, like utility bills, bank statements, or card statements, within the last 180 days. This is crucial for Amazon to validate your identity and location.
Business registration documents are also required, including a certificate of incorporation, tax information, and details of beneficiaries. Make sure these documents are up to date and accurately reflect your business information.
Lastly, you'll need an active bank account for payment processing. This will allow you to receive payments from Amazon and manage your finances efficiently.
Here's a summary of the requirements:
Doorstep Verification
Doorstep Verification is a convenient way to complete your Amazon Pay KYC. You can schedule an appointment for an Amazon agent to visit your doorstep for document verification.
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The agent will arrive at the scheduled time and scan a QR code to confirm the in-person verification. To prepare for the visit, have the originals of your PAN card and address proof ready.
You can choose a date, time slot, and address for the agent to visit. The agent will then verify your original papers, such as your proof of address and PAN card.
Here's a step-by-step guide to the doorstep verification process:
- Schedule an appointment for the agent to visit
- Prepare your original documents (PAN card and address proof)
- The agent will scan a QR code to confirm the verification
- The agent will verify your original papers
- You will receive a notification a few days after your verification is approved
Note that all government-authorized documents can work for Amazon Pay KYC, including an Aadhaar card, PAN card, voter card, passport, driving license, and others.
Additional reading: Amazon Store Card vs Amazon Visa
App Video
If you're planning to use an app for video KYC, make sure your PAN card is verified within the app first.
To initiate the process, you'll need to start a video call with an Amazon representative, following the prompts within the app.
Before the call, have your original PAN card and chosen address proof ready to present during the video call.
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You'll also need to enter your Aadhaar number and confirm the OTP sent to your registered mobile number during the call.
A stable internet connection, functioning camera and microphone, a well-lit background, and your face clearly visible are all essential for a smooth video KYC process – don't forget to remove any masks!
Granting location access during the KYC process is necessary for regulatory reasons and will help confirm you're in India.
Using a VPN might disrupt the KYC process, so it's best to avoid it.
Here's an interesting read: Kyc Process Steps
Terms and Conditions
As you navigate the world of Amazon Pay, it's essential to understand the terms and conditions that govern its use. You're allowed to use only one Amazon Pay account.
One key thing to note is that Amazon Pay only works with partnered sites, merchants who are partnered with Amazon, and customers who shop on the Amazon website are eligible to make transactions. This means you can't use Amazon Pay with just any website or merchant.
See what others are reading: Does Amazon Use Klarna?
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The maximum cash load you can make per month is INR 10,000, and per financial year it's a whopping INR 49,000. If you're planning to use Amazon Pay extensively, keep this in mind to avoid any issues.
During the Amazon Pay KYC (Know Your Customer) process, you'll have access to all the necessary facilities and steps will be made available in detail by the Amazon Pay KYC officer. This process is designed to ensure a smooth and secure experience for all users.
To avoid any complications during the KYC process, it's crucial to remember that you're not allowed to screen record or screenshot any part of the video chat and post it on any platform. If you do, you risk violating Amazon Pay's terms and conditions, which may result in your account being removed and blocked.
You might like: Re Kyc
A Step-by-Step Guide to Completing
To start the process, download the Amazon app from the Google Play Store or open it if you already have it on your device.
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Amazon Pay KYC can only be completed through the Amazon app, so make sure you have it installed.
You'll need to navigate to the "Amazon Pay" section within the app, where you'll find the "KYC" option, possibly under "Settings" or a dedicated KYC section.
Amazon offers two options for KYC: Video KYC and Doorstep Verification, which is subject to availability.
To initiate Video KYC, call Amazon's customer care number at 1800 3000 9009, and they'll guide you through the process.
Alternatively, you can follow the steps to complete KYC through the Amazon app, which involves uploading documents and scheduling a document verification appointment.
Here are the steps to complete KYC through the app:
- Open the Amazon app and select Amazon Pay from the drop-down menu.
- Click on KYC and check and upload all your Amazon KYC documents.
- Make an appointment for document verification after you’ve uploaded all of your documents.
Keep in mind that full KYC is mandatory for Amazon Pay Wallet, and it's required to upgrade your wallet limit to 1 lakh, cash load limit to Rs. 50,000 per month, and remove the limit on your spends through your Amazon Pay Wallet.
If you don't complete full KYC within two years of account opening, your Amazon Pay Wallet will become inactive, and you won't be able to add money to it, but you'll still be able to use your existing balance.
Suggestion: Kyc Wallet
Benefits and Simplification
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Simplifying the Amazon KYC process can be a game-changer for sellers.
Digitizing documents is a crucial step, as using high-quality scans can help avoid rejections.
To make the process even smoother, it's essential to understand regional requirements, as Amazon adjusts its requirements per seller location.
Seeking expert assistance can also be a huge help, as external services can streamline documentation preparation.
Here are some key benefits of simplifying the KYC process:
- Reduced rejections due to poor document quality
- Less time spent on documentation preparation
- Increased compliance with regional requirements
By implementing these strategies, sellers can save time and reduce stress when dealing with the Amazon KYC process.
Frequently Asked Questions
Is KYC mandatory for Amazon Pay later?
KYC verification is mandatory for Amazon Pay Later to access its benefits. Completing the KYC process is essential to use Amazon Pay Later services.
Can I transfer money from Amazon Pay without KYC?
Unfortunately, as a Small account customer, you can only receive money into your Amazon Pay Wallet without KYC, but you can't send money to others. Upgrading to Full KYC is required to send money to individuals or merchants.
Sources
- https://www.amazon.in/gp/help/customer/display.html
- https://www.geeksforgeeks.org/how-to-complete-amazon-pay-kyc/
- https://www.wannme.com/en/kyc-marketplaces-amazon/
- https://www.paisawapas.com/blog/steps-to-complete-amazon-pay-kyc/
- https://www.techcircle.in/2019/01/11/amazon-pay-rolls-out-doorstep-kyc-verification-for-wallet-users/
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