
Aldermore Bank has received a mixed bag of reviews from customers and experts alike. Many have praised the bank's competitive rates on savings accounts and mortgages.
One of the bank's standout features is its range of savings accounts, which offer interest rates that are often higher than those of traditional high street banks. This is particularly appealing to savers who are looking for a higher return on their money.
Aldermore's mortgage rates have also been a hit with customers, offering competitive deals on both residential and buy-to-let properties. The bank's mortgage products are designed to cater to a wide range of borrowers, from first-time buyers to experienced landlords.
The bank's customer service has been praised by some, with many customers reporting helpful and friendly staff. However, others have criticized the bank's customer service, citing long wait times and unhelpful advisors.
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Banking Services
Aldermore offers a range of banking services to suit different needs. Their business banking services provide flexible lending options, including overdrafts and loans, to help businesses grow.
With Aldermore, you can manage your finances effectively by linking your business and personal accounts.
Their current accounts come with features like online banking, mobile banking, and telephone banking, making it easy to stay on top of your finances.
Aldermore's business overdrafts have a maximum facility of £500,000.
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Financial Products

Aldermore Bank offers a range of mortgages that cater to individuals with unique financial situations, such as landlords, self-employed individuals, and those with low deposits or blips in their credit history.
Their underwriters take the time to understand your personal circumstances, making lending decisions that are tailored to your needs.
If you're a landlord or self-employed, you may find it challenging to secure a mortgage, but Aldermore Bank will look for a way to say 'yes'.
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Mortgages
Aldermore Bank is an award-winning specialist lender that likes to do things differently. They offer a range of mortgages that cater to those who need more individual lending.
If you're a landlord or self-employed, Aldermore will look for a way to say 'yes' to your mortgage application. Their underwriters take the time to understand your personal circumstances, making the process as smooth as possible for you.
Aldermore's underwriters will consider lending to those with a low deposit or blips in their credit history. This makes them a great option for those who may not fit the traditional mortgage mold.
Getting on to the property ladder can be tough, but Aldermore will do everything they can to help.
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Competitive Rates and User-Friendly Platform

Aldermore Bank stands out for its competitive rates, making it a great option for those looking to grow their savings.
The bank offers effortlessly great returns, allowing your hard-earned money to grow over time.
From account opening to maturity, the process is clear and user-friendly, making it easy to navigate and manage your finances.
This user-friendly platform is a big plus, especially for those who are new to banking or prefer a hassle-free experience.
Customer Experience
Aldermore's customer experience is built around understanding the needs of small business owners and individuals. They offer a range of products and services designed to help customers achieve their financial goals.
Their customer service team is available to help with any questions or concerns, providing support and guidance through various channels such as phone, email, and online chat.
History
Aldermore's history is a fascinating story of growth and expansion. It was established in early 2009 with backing from private equity company AnaCap Financial Partners LLP.

The bank's first major acquisition was Ruffler Bank in May 2009, which provided it with a banking license and an asset finance business. This was a crucial step in establishing Aldermore as a serious player in the financial industry.
Aldermore continued to grow and expand its services in the following years. In 2011, it raised £62 million of further investment from a consortium of funds managed by Goldman Sachs Asset Management, Honeywell Capital Management, and the Ohio Public Employees Retirement System.
By 2012, the bank had reached its first full year of profits in its third year of operations. This was a significant milestone for Aldermore, and it marked a turning point in the bank's journey.
Aldermore's services include retail and business savings, asset and invoice finance, and commercial and residential mortgages. Its lending activity is largely funded by the deposits it receives from business and personal savers.
Here are some key events in Aldermore's history:
Recommended to Me

People often ask for recommendations when looking for a bank, and it's great to have a trusted source to turn to. Aldermore was recommended to me when I was looking to invest a lump sum fixed for 2 years.
Their good rate was a major draw, and the process on maturity was surprisingly simple. I only had to make one phone call to clarify a couple of things, which was answered by a helpful advisor. I completed an online form with no issues, and everything was carried out smoothly.
Aldermore's ease of use is a big plus, making it a great option for those who want a hassle-free banking experience. Their website is easy to navigate, and they don't have any unnecessary bureaucracy.
It's worth noting that Aldermore's good interest rates are a major selling point, making them a great choice for those looking to grow their savings.
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Issues and Support
Aldermore's customer support team is available to help with any issues or queries you may have. They can be contacted via phone, email, or online chat.

The bank's website also has a comprehensive FAQ section, which answers many common questions and provides helpful information on how to resolve common issues. This can be a great resource to save time and get answers quickly.
If you're experiencing difficulties with your account or need assistance with a specific issue, you can contact Aldermore's dedicated team for personalized support. They'll work with you to resolve the problem as soon as possible.
Error on Credit Report
If you're a rental company, be aware that Aldemore may terminate your non-regulated agreement, even if you've fulfilled your obligations.
Aldemore has been known to terminate agreements, citing their right to do so, but this can lead to incorrect records being filed on your credit report.
As per Experian's guidelines, defaults are recorded for payment purposes, but Aldemore may not understand or follow these guidelines.
If you settle the asset within the agreed-upon time, Aldemore may still record it as a default on your credit report.

This can have serious consequences for your business credit rating, making it harder to secure future loans or finance agreements.
It's essential to highlight any discrepancies in your credit report to the lender, but Aldemore may resist or refuse to correct the error.
If you're considering using Aldemore for an asset finance agreement, be aware of the potential risks and consider alternative options.
In the UK, it's concerning to see lenders like Aldemore prioritizing their own interests over fulfilling agreements and aiding problems.
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Reviewer Feedback
Reviewer feedback about Aldemore Bank is mixed, with some customers praising their ease of access and favorable interest rates.
Some customers have reported difficulty getting in touch with the bank's customer service, with one reviewer stating that the main phone lines try to get you to "Go online" or "try again later".
A few reviewers have praised the bank's security and rates, with one customer saying they have used the bank for several years and will continue to do so.
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One reviewer noted that the bank's business savings account has given one of the best rates of interest, but could be clearer about reducing interest rates without a withdrawal.
Some customers have reported poor service, with one reviewer stating that staff are "uninterested" and another saying that the bank "unlawfully prevented" their broker from raising a complaint on their behalf.
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IT and Contracts
Aldermore's IT services contracts are publicly disclosed, allowing for improved competitive bidding.
You can access all the contracts for Aldermore Group Plc, including IT outsourcing and business process outsourcing.
Their contracts also cover systems integration and consulting, giving you a comprehensive view of their IT services.
This information can be a valuable resource for businesses looking to partner with Aldermore or understand their IT operations.
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Frequently Asked Questions
Which bank owns Aldermore?
Aldermore is owned by FirstRand Group, a leading South African financial services institution. FirstRand acquired Aldermore in March 2018, expanding its global presence.
Is Aldermore Bank safe?
Aldermore Bank deposits are protected by the UK's Financial Services Compensation Scheme, safeguarding up to £85,000 per eligible person. Your money is safe with Aldermore, backed by a robust guarantee.
Is Aldermore a clearing bank?
No, Aldermore is not a clearing bank, but it uses a clearing bank (Barclays) to process transactions.
Who is the CEO of Aldermore Bank?
The CEO of Aldermore Group is Steven Cooper, CBE. He joined Aldermore in 2021, bringing with him extensive experience as CEO of C. Hoare & Co, the UK's oldest privately-owned bank.
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