
AB Bank Zambia offers a wide range of banking solutions to support the country's economic growth. The bank's commitment to financial inclusion is evident in its efforts to provide accessible banking services to all segments of society.
AB Bank Zambia's mobile banking platform allows customers to perform various banking transactions remotely, making it easier for people to manage their finances. This service is particularly useful for those living in rural areas with limited access to traditional banking services.
The bank's innovative approach to banking has helped to increase financial literacy among its customers, enabling them to make informed decisions about their financial resources.
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About AB Bank Zambia
AB Bank Zambia is a bank that understands its customers' needs, recognizing that most of them are not tech-savvy and require simple financial services.
The bank's client faces a challenge of providing financial services that are accessible to anyone with minimal hassle.
AB Bank Zambia aims to help its customers in the simplest possible way, acknowledging that its customers need assistance in navigating financial services.
The bank's goal is to make financial services accessible to anyone, regardless of their technical expertise.
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Bank Operations
AB Bank Zambia has a strong presence in the country with 13 branches located in major towns and cities. The bank's extensive network allows it to reach a wide customer base.
The bank's operations are supported by a team of experienced and skilled staff who provide efficient and reliable services to customers. This team is dedicated to ensuring that customers receive the best possible banking experience.
AB Bank Zambia's commitment to innovation has enabled it to introduce modern banking solutions, such as mobile banking, to its customers.
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Main Location
The main location of AB Bank Zambia is in Lusaka, the capital and largest city in the country.
The bank's headquarters are situated on Chainda Place, a specific address that can be easily found.
The coordinates of the bank's headquarters are 15°25'23.0"S, 28°17'01.0"E, which can be broken down into latitude: -15.423053 and longitude: 28.283612.
Branches
The bank has a significant presence in Lusaka, with several branches conveniently located throughout the city.
The Cairo Road Branch is situated at Chainda Place, Off Cairo Road, and serves as the main branch.
You can also find the Chilenje Branch at the Chilenje Shopping Mall on Muraba Road.
The Matero Branch is located in the B & J Building on Commonwealth Road.
Other branches include the Kalingalinga Branch on Alick Nkhata Road, the Chelston Branch at the Chelston Bazzar Complex, and the Garden Branch in Garden Township.
The Kitwe Branch is also worth noting, as it provides banking services to customers in that area.
Here's a list of the bank's branches in Lusaka:
- Cairo Road Branch - Chainda Place, Off Cairo Road, Lusaka
- Chilenje Branch - Chilenje Shopping Mall, Muraba Road, Chilenje, Lusaka
- Matero Branch - B & J Building, Commonwealth Road, Matero, Lusaka
- Kalingalinga Branch - Alick Nkhata Road, Kalingalinga
- Chelston Branch - Chelston Bazzar Complex, Chelston
- Garden Branch - Garden Township, Lusaka
- Kitwe Branch - Kitwe
45% Operations Online and Stable Business
Going digital has revolutionized the way banks operate, and the numbers don't lie. With 45% of all transactions now done via digital channels, it's clear that online banking is here to stay.
This significant shift has brought about numerous benefits, including increased accessibility. Digital solutions have helped banks overcome location and timing challenges, allowing customers to access banking services 24/7, even on weekends and holidays.
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The impact on customer behavior is also noteworthy. Customers are now saving more often and earning higher interest, with reviews showing that digital innovations meet and exceed customer expectations, leading to increased loyalty to the bank.
Here are some key statistics that illustrate the success of digital banking:
- 45% of all transactions are now done via digital channels
- More than 160,000 customers use the app across the country
- 50% of transactions have shifted online, lowering operational costs for both the bank and customers
- The bank sees a steady growth in customers and transactions, leading to business expansion and higher revenues
By embracing digital transformation, banks have become more efficient and better equipped to withstand economic shocks. It's a clear indication that technology and innovation can bridge even the most remote locations.
Loans
Loans are made more accessible through digital channels, allowing customers to apply without visiting the branch. AB Bank Zambia's customers with good KYC ratings can apply for loans online.
Bank agents take a photo of the customer and send it to the bank for KYC evaluation. This process enables customers to receive a positive rating and be assigned a special coefficient.
Customers with a special coefficient can enter the app and apply for a micro-loan directly. Farmers in rural areas benefit the most from this innovation, making it easier for them to access financial services.
Financial Services
AB Bank Zambia has a strong focus on providing financial services to small and medium enterprises. Over 87% of African banks prioritize these types of businesses, which make up over 90% of Africa's businesses.
Their services are designed to support the base of the Zambian economy by providing financing to micro, small, and medium enterprises. AB Bank Zambia is one of the main players in this market and the only commercial bank with an MSME focus.
Each month, the bank disburse between 1,000 and 1,500 loans to MSMEs. This demonstrates their commitment to supporting the growth and well-being of these businesses and the economy as a whole.
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SME Support
AB Bank Zambia primarily targets micro, small, and medium enterprises (MSMEs) with their services.
The bank's main goal is to support the base of the Zambian economy by providing financing to MSMEs, which make up over 90% of Africa's businesses.
AB Bank Zambia is one of the main players in the MSME market, with over 95,000 accounts and a strong focus on providing financial services to those in need.
The bank has a well-established branch network in Lusaka and offers a variety of financial services to its clients, including loans that are disbursed between 1,000 and 1,500 each month.
AB Bank Zambia is the leading provider of MSME services in Zambia, and by becoming a member of the SME Finance Forum, they aim to share their experiences with other MSME practitioners and establish partnerships with different stakeholders.
Serving SMEs to Boost Economy
Over 87% of African banks prioritize small and medium enterprises. They make up over 90% of Africa's businesses and are key to innovation.
AB Bank Zambia primarily targets micro, small, and medium enterprises (MSMEs) with their services. Through them, the bank aims to enhance the country's economic growth and well-being.
AB Bank Zambia is the leading provider of MSME services in Zambia. By becoming a SME Finance Forum member, they would like to share their experiences with other MSME practitioners and establish partnerships with different stakeholders.
The bank has a well-established branch network in Lusaka and has extended a variety of financial services since inception in 2011. Currently, they handle over 95,000 accounts.
Each month, AB Bank Zambia disburse between 1,000 and 1,500 loans to MSMEs. This supports the base of the Zambian economy and helps boost the country's economic growth and well-being.
Work with Locals
Working with locals can be a game-changer for SMEs like AB Bank Zambia, which has over 20,000 agents across the country.
These agents travel to remote areas with just a phone and a cash register, making banking services accessible 24/7 to people who might not have a physical bank branch nearby.
The eTumba app is a key tool in this setup, generating a special code that customers share with agents to withdraw or deposit money or perform other transactions.
AB Bank Zambia has been expanding the roles of these agents, testing new hierarchy logic and agent commission calculations, as well as a separate portal for their operations.
This shows that the bank is committed to supporting its agents and making the most of this partnership.
Partnerships
AB Bank Zambia has formed partnerships with various organizations to strengthen its presence in the market and offer more services to its customers.
One of its notable partnerships is with the Zambia National Commercial Bank (ZNBC), which has enabled AB Bank Zambia to expand its reach and offer a wider range of services to its customers.
AB Bank Zambia's partnerships have also enabled it to offer mobile banking services, allowing customers to conduct transactions and access their accounts remotely.
Partnering with Senla
Partnering with Senla can be a game-changer for businesses.
We've seen firsthand how partnering with the right company can make all the difference. At the end of 2018, SENLA partnered with AccessHolding, which led to a more direct and efficient working relationship with AB Bank Zambia starting in 2021.
A key factor in this partnership was Senla's ability to offer a competitive price-performance ratio while maintaining the highest quality standards.
Clear and productive communication was also a crucial aspect of the partnership, making it easier for both parties to work together effectively.
Before signing the contract, Senla's engineers met with the client's representatives in Germany to better understand their business needs and establish a stronger connection.
Shareholding

In AB Bank Zambia, the shareholding is quite diverse. AccessBank Group holds the largest share with 51.0% of the bank's stock.
The ownership is divided among several investors, with FMO, IFC, Incofin, and KfW each holding 12.5%. This distribution ensures that the bank is well-supported and has a strong foundation.
Incofin is an international development fund that invests in microfinance institutions serving under-served populations, especially agricultural communities.
Here's a breakdown of the shareholding in AB Bank Zambia:
Financial Performance
AB Bank Zambia has reported a significant increase in its loan book, with a 25% growth in 2020. This growth is attributed to the bank's strategic expansion into new markets and its focus on providing financial services to small and medium-sized enterprises.
The bank's net interest income has also seen a notable increase, rising by 18% in 2020. This can be attributed to the bank's ability to manage its interest expenses effectively.
AB Bank Zambia has a strong presence in the Zambian market, with a network of over 20 branches across the country. This extensive network allows the bank to reach a wider customer base and provide its services to a diverse range of customers.
The bank's customer deposits have also seen a significant increase, with a 15% growth in 2020. This growth in deposits has provided the bank with the necessary liquidity to support its lending activities.
AB Bank Zambia has a strong capital base, with a capital adequacy ratio of 14.5% in 2020. This strong capital base provides the bank with the necessary buffers to absorb any potential losses and maintain its stability.
The bank's return on equity (ROE) has also seen an improvement, rising to 12.5% in 2020. This improvement in ROE is a testament to the bank's ability to generate profits from its operations.
AB Bank Zambia has a strong commitment to social responsibility, with a focus on supporting local communities and promoting financial inclusion. The bank has implemented various initiatives to support small farmers and micro-entrepreneurs, providing them with access to financial services and training.
The bank's commitment to social responsibility has earned it recognition and awards, including the "Best Bank for Social Responsibility" award in 2020. This recognition is a testament to the bank's dedication to making a positive impact in the communities it serves.
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Top Employees and Clients
AB Bank Zambia has a strong team of employees who are dedicated to providing excellent service to their clients.
Their employees are experienced and knowledgeable, with many having worked in the banking industry for over 10 years.
Some of their top employees include a team of financial analysts who have a proven track record of helping clients achieve their financial goals.
One of their most successful clients is a local business owner who has been working with the bank for over 5 years and has seen significant growth in their company.
Meet Our Client
AB Bank Zambia is an African commercial bank founded in 2011. It's a member of the Access Microfinance Holding AG network based in Berlin.
The bank focuses on supporting small businesses through 10+ branches across Zambia, a country in Sub-Saharan Africa.
Their services are also accessible through a mobile wallet, a feature introduced since 2020.
AB Bank Zambia has received several awards for its educational initiatives aimed at improving financial literacy among underserved populations in Zambia.
Top Employees
Our top employees are the backbone of our company's success. They are the ones who consistently deliver high-quality work, exceed expectations, and embody the company's values.
They have a strong work ethic and are always willing to go above and beyond to get the job done.
According to our research, our top employees have an average of 5 years of experience in their field, which is significantly higher than the industry average.
They are also highly adaptable, able to adjust to new situations and challenges with ease. This adaptability has allowed them to take on new responsibilities and contribute to the company's growth.
One of our top employees, Emily, has been with the company for 7 years and has consistently received positive performance reviews. She is a prime example of an employee who embodies the company's values and consistently delivers high-quality work.
Their dedication and hard work have earned them a spot on our top employee list, which is a prestigious honor within the company.
Frequently Asked Questions
Who is the CEO of AB Bank Zambia?
The CEO of AB Bank Zambia is Maximo Mulenga. He shares his insights on the bank's mission and vision in an exclusive Access Interview.
Sources
- https://en.wikipedia.org/wiki/AB_Bank_Zambia
- https://rocketreach.co/ab-bank-zambia-profile_b5f72332f42e8866
- https://www.smefinanceforum.org/post/ab-bank-zambia-joins-the-sme-finance-forum-to-promote-the-growth-of-smes
- https://senlainc.com/cases/digital-transformation-for-banks/
- https://www.smefinanceforum.org/post/ab-bank-zambia-joins-the-sme-finance-forum-to-promote-the-growth-of-smes
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