
If you've sent money through MoneyGram and it didn't arrive as expected, you're not alone. According to the MoneyGram refund policy, you can request a refund within 60 days of the transaction date.
MoneyGram offers a refund if the recipient didn't pick up the money, or if the money was sent to the wrong person. You can also get a refund if the recipient declined the transfer.
Refund Process
If you're looking to get a refund from MoneyGram, you'll need to start by canceling the money order transaction first. This is a requirement for requesting a refund on your own.
You can cancel a money order by contacting MoneyGram directly, either by phone or through their website. They'll require 30 to 65 days to process your request.
MoneyGram issues a refund if the money order hasn't been cashed, but if it has been cashed, they'll return a copy of the money order instead. If you suspect your money order has been altered, you should notify MoneyGram immediately.
To request a refund, you'll need to provide a claim form, which can be obtained from MoneyGram or printed from their website. You'll also need to include copies of your MoneyGram receipts, "send" forms, and transaction history reports.
Here are the ways to request a refund:
You can also ask MoneyGram for a money transfer history, which will help you obtain your MTCN (MoneyGram money transfer control number). This is an eight-digit number assigned to a MoneyGram transfer and is necessary for filing a claim.
Canceling a Transfer
To cancel a MoneyGram transfer, you can start by logging in to your profile and finding the transaction in your transaction history.
You can also cancel your transfer by phone by calling MoneyGram's customer service team at 212-975-9265. You'll need to provide your transaction reference number, the money's destination, and the original amount sent.
To initiate the refund process, you'll need to cancel the transfer first, either online or by phone.
Cancel Online Transfer
Canceling a transfer can be a straightforward process if you know the right steps. To cancel a MoneyGram transfer online, you'll need to log in to your profile.
You can find the transaction you want to cancel in your transaction history. Locate the specific transaction you want to cancel and click on it.
Once you've found the transaction, you'll need to cancel it on the Transaction Details page. This is where you'll initiate the refund request.
After canceling your transfer, MoneyGram will retrieve your money and deposit it back to your original method of payment.
Cancel Transfer by Phone
To cancel a transfer by phone, call MoneyGram's customer service team at 212-975-9265. You'll need to provide some important details, including your transaction reference number, the money's destination, and the original amount sent.
You'll be able to cancel the transaction quickly over the phone, making it a good option if time is of the essence.
Cancel Money Order by Mail
Canceling a money order by mail requires some extra steps. You'll need to fill out a claim card form to request a refund.
The form will ask for your details, and you'll need to pay $18 for processing fees. This fee will be deducted from the refund amount.
You'll then mail the completed form to the specified address. Make sure to keep a record of the form and the mailing details.
The $18 processing fee is a standard charge for money order refunds by mail.
Refund Options
If you're eligible for a MoneyGram refund, you have a few options to file a claim. You can file online or print the claim form and mail it in with required documents.
You don't need to pay fees to file your claim, and you don't need a lawyer to help you. Be cautious of anyone who contacts you promising to help you file a claim or get your money back - it's a scam.
To file a claim, you'll need to provide your Social Security number (SSN), which will be used to check if you owe money to the US government. You can also ask MoneyGram to waive the fee for your money transfer history request if you don't have a receipt or send form.
Here are the ways to file a claim:
If you're unable to file a claim online, you can call MoneyGram or mail in the claim form with required documents.
Refund Timeline and Eligibility
If you're expecting a refund from MoneyGram, it generally takes three to ten business days for the refunded funds to show up in your bank account.
MoneyGram requires 30 to 65 days to process a refund request. This timeframe is crucial to keep in mind if you're planning to file a claim.
You can get a full refund if you cancel within 30 minutes of payment, and you won't incur any extra fees.
For cancellations made after 30 minutes and up to 180 days, you'll need to pay the processing fee.
The refund timeline is as follows:
If you're eligible to file a claim, you can do so if you sent a MoneyGram transfer to a scammer from the United States between January 1, 2013 and December 31, 2017, and used your name on the money transfer.
Potential Issues and Claims
You can request a refund by completing the Money Order Claim Card form, if you know the money order's serial number. The form is available on the Service Forms page of the MoneyGram website.
Many users have complained about the refund process taking too long, having their account mistakenly blocked, or canceled without any explanations. The Consumer Affairs reviews website is not exactly filled with favorable reviews of MoneyGram.
To qualify for a claim, you must have sent a MoneyGram transfer to a fraudster from the United States between January 1, 2013 and December 31, 2017, and used your name on the money transfer.
Eligibility for Filing a Claim

To be eligible to file a claim, you must have sent a MoneyGram transfer to a fraudster from the United States between January 1, 2013 and December 31, 2017.
You'll need to have used your name on the money transfer, which is a crucial detail to remember.
You won't have to pay any fees to file a claim, which is a big plus.
A lawyer is not required to help you file a claim, making the process even more accessible.
You will need to provide your Social Security Number on the claim form, as the U.S. Treasury Department needs this information to determine if you owe any money to the government.
Gilardi & Co. LLC is handling the refund claims, and you can file a claim through their MoneyGram Remission website.
Potential Issues
Refund processes can take too long, leaving users frustrated and without their money. Some customers have reported waiting nearly two weeks for refunds.

Many users have complained about their accounts being mistakenly blocked or canceled without explanation. One customer's account was canceled without reason, and they were denied the use of their funds.
Customers have reported receiving confirmation emails indicating that money was ready for pickup, only to have the receiver denied access to the funds. This happened to a customer who sent $2,500 to Hungary, despite receiving a confirmation email.
Customer service may not provide explanations for canceled transactions, leaving users without answers. In one case, a customer was not given a reason for the cancellation, nor was their money refunded.
Frequently Asked Questions
How do I talk to someone from MoneyGram?
To get in touch with MoneyGram, call 1-800-926-9400 for immediate assistance or fill out the contact form below.
Sources
- https://www.sapling.com/6756569/moneygram-refund-procedures
- https://consumer.ftc.gov/consumer-alerts/2021/06/moneygram-refund-program-opens-take-claims
- https://answers.justia.com/question/2020/01/28/can-i-sue-money-gram-for-not-refunding-a-742638
- https://donotpay.com/learn/moneygram-refund/
- https://www.checkbook.org/national/consumers-notebook/articles/MoneyGram-Refunds-125-Million-to-Scam-Victims-Here-s-How-to-File-a-Claim-7564
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