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Credit card declines can be frustrating and confusing, but understanding why they happen can help you prevent them in the future.
One common reason for credit card declines is that the card issuer has flagged the transaction as suspicious or high-risk. This can happen if the card is being used in a different country or for an online purchase.
To prevent credit card declines, make sure to have enough available credit on your card. If your credit limit is low, you may want to consider increasing it or using a different card.
Low credit scores can also lead to credit card declines, as card issuers view them as a higher risk.
If you're unsure why your credit card was declined, you can always contact your card issuer for more information.
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Account-Related Issues
Account-Related Issues can be a real pain. If your credit card is declined, it's likely due to an account-related issue.
Here are some possible reasons:
- Your card issuer suspects fraud, so they decline the transaction. You can resolve this quickly by contacting customer service to verify your identity and get the transaction approved.
- Your credit card is expired, so you need to activate your new card. Call your issuer to activate your card and try the transaction again.
- Your card is maxed out, so you can't make any more purchases. Depending on your creditworthiness, you may be able to get a credit line increase over the phone or through your dashboard.
Don't panic if you encounter any of these issues. A simple phone call to your card issuer can often resolve the problem and get your transactions approved.
Common Reasons
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Weak passwords are often the culprit behind account-related issues, with 60% of users admitting to using easily guessable passwords.
Poor password management can lead to account lockouts, as seen in the case of a user who forgot their password and couldn't recover it because they didn't have access to the recovery email.
Outdated account information can also cause problems, such as when a user's email address changes but they forget to update it on their account.
Two-factor authentication can sometimes malfunction, requiring users to contact support to resolve the issue.
Spam or phishing emails can trick users into revealing their account credentials, compromising the security of their account.
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Special Conditions
You may encounter special conditions that affect your account, such as being locked out due to too many failed login attempts, which can happen after 3-5 attempts depending on the system settings.
If you're locked out, you can try waiting for a short period of time to see if the system unlocks your account automatically.
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Some accounts may also have a temporary freeze due to suspicious activity, which can last anywhere from a few hours to a few days.
In such cases, you'll need to verify your identity through a two-factor authentication process to regain access to your account.
If you're experiencing issues with a frozen account, make sure to check your email for a notification from the system, which will provide instructions on how to proceed.
Account holders with a history of security breaches may also face additional verification steps or account restrictions.
Invalid Number
If you're getting an error message saying "15 – No such issuer", it's likely because the card number you entered doesn't match any known issuer.
The card number needs to start with a specific digit to be recognized as a valid card type. For example, it should start with 3 for American Express, 4 for Visa, 5 for MasterCard, or 6 for Discover.
If you're unsure about the card number or type, double-check the card and make sure you're entering it correctly.
No Such Account
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You might see an error message stating that the card number is invalid and the terminal is having trouble finding the relevant account, which means the card number entered is incorrect. This can happen if you've entered the wrong card number.
Double-check the card number entered to ensure it matches the one on your card.
Insufficient Funds
Having insufficient funds in your account can be frustrating, especially if you're expecting a payment or have bills to pay. This can happen when your account balance falls below the minimum required for transactions.
Your bank may charge a fee for overdrafts, which can range from $20 to $35 per transaction. In some cases, this fee can be waived if you have overdraft protection.
If you're unable to pay a bill, you may be able to set up a payment plan with the creditor. This can help you avoid late fees and damage to your credit score.
Recurring payments, such as subscription services, can also cause insufficent funds issues if you forget to update your account information.
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Payment Errors
Payment Errors can be a real hassle, especially when you're trying to make a purchase online. If your card is declined, it's usually because of a simple mistake.
Make sure you've entered the correct expiration date, as it's a common reason for card declines. If the date entered is in the past, double-check it or ask the customer to confirm with their issuing bank.
If you're still using an old, expired card, it will be declined. Your card issuer will send you a new one before the expiration date, but make sure they have your updated contact information.
A quick call to your card issuer may resolve the issue quickly. They might suspect fraud, or you might have forgotten to activate your new card. Either way, a phone call can help get the transaction approved.
Your card may also be declined if it's maxed out. If your credit card balance exceeds your credit limit or a transaction pushes your account over the max, your issuer will decline the transaction. You can try to get a credit line increase over the phone or through your dashboard.
If your payment information is incorrect, your card will be declined. This can be a simple typo or an outdated address. Double-check your payment information carefully before proceeding with your purchase.
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Security Issues
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Credit card issuers are constantly on the lookout for suspicious activity, which can be frustrating, but it's a necessary measure to protect you from identity theft.
Credit card fraud is the most common type of identity theft, according to the Federal Trade Commission.
If your card is declined and you know you have plenty of available credit, it's likely because your purchase was flagged as potential fraud.
You can resolve this issue by calling the phone number on the back of the card and speaking with a representative, who should be able to lift any freezes the issuer put in place.
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Overdraft
Overdrafts can be a costly mistake, with fees ranging from $25 to $35 per overdraft, depending on the bank.
If you're not careful, you can easily go over your account balance, leading to a cascade of overdraft fees.
In some cases, banks may offer a courtesy overdraft, but this is not a guarantee and can still result in fees.
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Banks often use a tiered system to determine overdraft fees, with higher fees for larger overdraft amounts.
The average overdraft fee in the US is $32.52, according to recent data.
Overdrafts can also damage your credit score, making it harder to get loans or credit in the future.
It's essential to keep a close eye on your account balance to avoid overdrafts and their associated fees.
Maxed Out
You've reached your credit limit and your card issuer is declining transactions. This can happen if you've recently made a payment, but it's still pending.
If you're using a secured credit card, your credit line is likely to be very low, making it easy to max out by accident. For example, a $200 security deposit might only give you a $200 credit limit.
A quick call to your card issuer can resolve the issue. They might be able to increase your credit limit or help you find a different form of payment.
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If you're frequently maxing out your credit card, it's a good idea to check your credit limit and make a plan to pay off your balance before you reach the limit.
Here are some possible reasons why your card issuer might decline transactions:
- Your credit card is expired and you're using the old one
- Your card issuer suspects fraud
- Your credit card balance exceeds your credit limit
Try calling your card issuer to resolve the issue and get your transactions approved.
Traveling
Traveling can be a nightmare if you're dealing with account-related issues. Many people have experienced lost luggage due to incorrect identification on their flight itinerary, which can be easily avoided by double-checking your travel documents.
If you're planning a trip, it's essential to ensure your credit card is in good standing to avoid any last-minute payment issues. This can be done by checking your credit card balance and making any necessary payments before your trip.
Lost or stolen credit cards can be a major problem while traveling, especially if you're in a foreign country. However, most credit card companies have a 24-hour emergency hotline that you can contact to report the issue and get a replacement card.
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Traveling with a debit card can also be risky, as you may be left without access to funds if your card is lost or stolen. To avoid this, consider using a prepaid travel card that can be loaded with a specific amount of money for your trip.
Some credit card companies offer travel insurance as a benefit to their cardholders, which can provide peace of mind while traveling. This type of insurance can cover unexpected trip cancellations or interruptions due to unforeseen circumstances.
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Suspected Fraud
If your card issuer suspects fraud, they might decline a transaction. This can happen even if you're making a legitimate purchase.
The issuer might see a change in your spending patterns as a red flag, especially if you make a large purchase or go on a spending spree. This is a good thing, as it means your financial institution is always on high alert protecting the cardholder.
To resolve the issue, communicate with your issuer. They can verify your identity and get the transaction approved. This can be done quickly, usually over the phone.
You might also receive a declined transaction message with a code, such as "63 – Security violation." This means the CVV2 or CID code on the back of your card wasn't read correctly. Try the transaction again without entering the code, and it should process normally.
If you're declined due to suspected fraud, call the phone number on the back of your card to resolve the issue.
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Contacting Your Bank
If your card issuer suspects fraud, they might decline a transaction, so it's essential to communicate with them to resolve the issue.
You can resolve the issue quickly by contacting customer service to verify your identity and get the transaction approved.
A quick call to your card issuer may be all it takes to resolve an issue that causes your card to decline.
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If your card issuer suspects fraud, they might see a change in spending patterns as a red flag and freeze your account.
You can resolve the issue by communicating with your issuer, which should be done as soon as possible.
If your purchase has triggered fraud protection, call the customer service number on the back of your card to validate the charges.
If your card is maxed out, your card issuer will likely decline the transaction, so you may be able to get a credit line increase over the phone or through your dashboard.
You can also try contacting your card issuer if you forgot to activate your new card and are using the old one.
The card issuer might decline a transaction if the issuing bank (Visa, Mastercard, etc.) prevented it, so you may need to ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined.
Here are some possible reasons why your card issuer might decline a transaction and what you can do about it:
If your card has been stolen, the card issuer might decline a transaction, so don't try to complete the transaction again and report the transaction attempt to the relevant issuing bank.
Frequently Asked Questions
Why is my credit card being declined when I have money?
Your credit card may be declined due to an expired card, exceeding your credit limit, suspicious activity, or a temporary block from a merchant. Check your card's status and recent transactions to identify the reason for the decline.
How do I fix a declined credit card?
Call your credit card issuer's customer service number and explain the situation, providing evidence of recent payments to resolve the issue
Sources
- https://www.tidalcommerce.com/learn/card-decline-codes
- https://www.cnbc.com/select/reasons-credit-card-declined/
- https://www.businessinsider.com/personal-finance/credit-cards/why-was-my-credit-card-declined
- https://www.experian.com/blogs/ask-experian/why-is-my-credit-card-being-declined/
- https://www.nerdwallet.com/article/credit-cards/credit-card-declined-common-reasons
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