What to Say to Homeowners Insurance Adjuster to Get a Fair Settlement

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When you're dealing with a homeowners insurance adjuster, it's essential to know what to say to get a fair settlement. According to the policy, you have the right to review and dispute any settlement offer.

Before meeting with the adjuster, review your policy to understand your coverage and limits. This will help you make informed decisions and avoid any misunderstandings.

Your policy likely includes a section on depreciation, which can significantly impact the settlement amount. For example, if you're filing a claim for a roof replacement, the adjuster may only offer a portion of the total cost due to depreciation.

Be prepared to provide detailed information about the damage, including photos and receipts. This will help the adjuster accurately assess the damage and make a fair settlement offer.

Before Meeting the Adjuster

Before meeting the adjuster, it's essential to be prepared. Be on time for the appointment, as suggested by Lovewell's tip 1. This will show that you're responsible and serious about the claim.

A Real Estate Agent Handing the Key to the New Homeowners
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To make the most of the meeting, have all necessary documents and information ready. This includes pictures and other documentation of the initial damage, as mentioned in tip 3. Make a checklist of everything that was damaged during the incident, as per tip 4. This will help you stay organized and ensure that nothing is missed.

By being prepared, you'll be able to have a productive and beneficial relationship with the insurance adjuster.

Contact Your Agent or Company

Before meeting the adjuster, it's essential to contact your insurance agent or company to review your claim. Review the initial paperwork you filed and consider whether you can improve the quality of evidence showing damage or loss.

This can have a huge impact on the settlement. Mistakes happen, and it's possible the adjuster miscalculated the estimate. The company might review it again, but that doesn't mean the settlement offer will change.

Call your agent or the company's claims department to speak with the adjuster who calculated the estimate. An adjuster from the company calculated the estimate, not your agent or the person who answers your call.

Ask if your claim can be reviewed again based on new evidence or if the adjuster can reexamine the damaged property.

Delaying Tactic 2

An Agent Showing the Property to the New Homeowners
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Your insurance claims adjuster may use delaying tactics to wear you down. They know most people get tired of delays when they're desperate for money and repairs.

They might not call you back or answer your emails, which can be frustrating. This is a common tactic used to push you into accepting a low-ball offer.

Don't give in to their delaying tactics, as this can be a sign of bad faith. If you experience this, you may want to consider calling a property damage attorney.

Undervaluing Your Claim

If the insurance adjuster undervalues your claim, it's likely not because you overestimated the damages, but because they want to pay less and wear you out. This can happen when they claim repairs can be completed for far less than the real price.

Insurance adjusters may use delaying tactics to push you into accepting a low-ball offer, so don't give in if you experience this. If you're unhappy with the settlement offer, you can request an independent inspection of the property and get contractor quotes to prove the real costs of the damage.

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You're allowed a second inspection by law in most states, so don't be afraid to ask for one if you're not satisfied with the initial evaluation. During this inspection, the insurance company may ask to have your contractor on site, but you can still participate.

Property damage attorneys can be a big help in these situations, as they have the resources to prove the real costs of the damage. They can fight aggressively on your behalf through the claims process to avoid manipulation tactics and bring you the maximum possible settlement, even after deducting attorney fees.

Here are some common signs of undervaluing your claim:

  • Low-ball offer
  • Claims of repairs being completed for less than the real price
  • Delays in communication or inspection

If you experience any of these signs, don't give up. You have the right to dispute the valuation and seek a fair settlement.

5 Mistakes to Avoid When Filing a Claim

Filing a claim can be a daunting task, but being prepared can make a big difference. Make sure to review your claim paperwork before meeting the adjuster to ensure you're presenting the best case possible.

A Home Insurance Policy
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Don't be surprised if the adjuster asks to meet with you first, without your contractor present. This is a normal part of the process, so be sure to participate in this initial meeting.

Having pictures and documentation of the initial damage can be a game-changer. Share these with the adjuster to support your claim.

A checklist of damaged items is also a good idea. Present this to the adjuster to ensure nothing is missed.

The adjuster may need several hours to thoroughly review the damage, so be patient. This includes inspecting both inside and outside the home.

If you're not happy with the initial evaluation, don't be afraid to ask for a second inspection. In most states, you're entitled to one by law.

Here are 5 mistakes to avoid when filing a claim:

Dealing with an Adjuster

Dealing with an adjuster can be a daunting task, but being prepared and knowing what to expect can make all the difference. Be on time for an adjuster appointment, as this shows respect for their time and allows the process to move forward smoothly.

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It's essential to participate in the first adjuster overview appointment without a contractor or roofer present. This allows the adjuster to meet with you directly and get a clear understanding of the situation.

Before the adjuster arrives, gather any relevant documentation, such as pictures and lists of damaged items. This will help the adjuster assess the situation more accurately.

The adjuster may need to review the damage for several hours, so be patient and understanding. They will need to check both inside and outside the home.

If you're not satisfied with the adjuster's evaluation, you're entitled to a second inspection in most states. Don't be surprised if the insurance company asks to have your contractor on site for this inspection.

Here are the 10 tips from Lovewell to help you have a beneficial relationship with insurance adjusters:

  • Be on time for an adjuster appointment.
  • Participate in your first adjuster overview appointment without a contractor or roofer present.
  • Show the adjuster pictures and other documentation of the initial damage.
  • Make a checklist of damaged items and present it to the adjuster.
  • Understand that the adjuster will be at your home for several hours.
  • Ask for a second inspection if you're not satisfied with the evaluation.
  • Be prepared for the insurance company to ask for your contractor's presence during the second inspection.
  • Don't be surprised if the insurance company asks to bring in an engineer to help evaluate the situation.
  • Honesty is key – only report storm-related damage, not pre-existing problems.

After the Meeting

The insurance adjuster will likely ask for a detailed list of damaged or stolen items, so be prepared to provide receipts, photos, and any other documentation you have. Make sure to include the estimated cost of repairs or replacement for each item.

Take notes during the meeting to ensure you remember everything discussed. This will also help you to follow up on any agreements or next steps mentioned by the adjuster.

False Deadlines

Insurance Agent Sitting Next to Smiling Clients
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False deadlines are a common tactic used by insurance agents to pressure you into accepting a low-ball settlement offer. This can be a scary situation, but it's essential to remember that you have time to negotiate a better offer.

Insurance agents will often create a fake deadline, telling you that you have until a specific date to accept the offer or leave empty-handed. This is a made-up deadline that you don't have to accept.

You always have a chance to negotiate a better settlement offer, and you're not obliged to accept their low-ball offer before a deadline.

Post-Adjuster Meeting

After meeting with the insurance adjuster, it's essential to confirm everything discussed in writing.

Send an email to the insurance adjuster to confirm the way forward and any additional information they may need from you. Respond as soon as possible and in writing to any questions they may have.

Don't feel pressured to accept the first settlement offer you receive - you can and should negotiate with the insurance adjuster if you think it's unfair.

If you don't think the settlement offer is fair, ask the insurance adjuster to explain their reasoning and share your own reasons for not agreeing.

Frequently Asked Questions

What not to say to homeowners insurance?

When communicating with your homeowners insurance, avoid using phrases that introduce doubt, such as "I think" or "It might have been." Stick to clear, confident statements supported by evidence and records to ensure a smooth claims process.

What not to say to claim adjuster?

When speaking with a claim adjuster, avoid making statements that admit fault or imply liability, such as apologizing or taking responsibility for the accident. Instead, focus on providing factual information about the incident to help the adjuster assess the claim.

Virgil Wuckert

Senior Writer

Virgil Wuckert is a seasoned writer with a keen eye for detail and a passion for storytelling. With a background in insurance and construction, he brings a unique perspective to his writing, tackling complex topics with clarity and precision. His articles have covered a range of categories, including insurance adjuster and roof damage assessment, where he has demonstrated his ability to break down complex concepts into accessible language.

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