Bank of America charges a return item fee of $35 per item, which can be waived if the customer has a Premium Rewards credit card or a Bank of America Advantage Plus checking account.
This fee applies to checks that are returned by the bank due to insufficient funds, closed accounts, or other reasons.
The bank may also charge a overdraft transfer fee, which can range from $10 to $35, depending on the account type.
These fees can add up quickly, so it's essential to keep track of your account balances and avoid writing checks that may bounce.
What is a Return Item Chargeback?
A return item chargeback is a fee charged by your bank when you deposit a check that's later returned unpaid. This usually happens when the check writer's account lacks sufficient funds.
The fee typically ranges from $10 to $15. Banks will notify you within 1-2 business days of the check being returned.
If multiple checks bounce at the same time, your bank will likely charge a return item fee for each bounced check, which can add up quickly. It's essential to monitor your account balance before writing checks.
Banks charge this fee to recoup their losses from processing "bad checks."
Understanding Bank of America's Policy
Bank of America's refund time is calculated after you present your evidence to the bank. Once you do, the bank decides within 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. For customers, Bank of America states that they decide on chargeback cases within two billing cycles but no more than 90 days.
If you're a Bank of America customer, it's essential to know that you'll be notified within 1-2 business days if a check is returned unpaid. This notification is a courtesy to help you monitor your account balance before writing more checks.
Bank of America has a specific policy for handling chargebacks, and it's essential to understand the process. Here's a breakdown of the bank's chargeback timeline:
By understanding Bank of America's policy, you can better manage your account and avoid any unexpected fees. Remember, it's always a good idea to monitor your account balance before writing checks to avoid any return item chargebacks.
Merchant's Perspective
As a merchant, you're likely familiar with the stress of dealing with chargebacks. If a customer disputes a charge, Bank of America will notify your acquiring bank, which will then contact you. You'll need to provide evidence to win the dispute, which can be a challenge.
Bank of America will review the evidence you provide and either reverse or sustain the chargeback. This can be a lengthy process, and the cardholder will receive a temporary credit for the amount of the transaction in the meantime.
If the bank accepts a chargeback, you'll see a deduction of the funds and an additional chargeback fee from your account, which can be a significant blow to your business.
NSF vs Overdraft
NSF fees can vary between banks but range from $25 to $40 per incident.
Overdraft fees often fall in the same range as NSF fees, between $25–$40 per occurrence.
Some banks might charge slightly less for overdrafts than NSF situations.
The bank may pay for the purchase and charge the customer for overdrawing their account, or they may return the check and mark it as “non-sufficient funds.”
Between the two options, overdrafts act as a short-term loan, but with a cost, while NSF simply declines the transaction.
Overdraft fees can be a significant burden on customers, especially if they're not aware of their account balance.
These fees can add up quickly, making it essential for customers to keep track of their account balances.
Process for Merchants
When you're a merchant, dealing with chargebacks can be a real headache. Bank of America advises its clients to contact the merchant before disputing a charge.
If the merchant and customer can't agree on a refund, the customer may request a chargeback. Bank of America will then notify the merchant's acquiring bank about the chargeback.
As the merchant, you'll need to provide sufficient evidence to win the dispute. This can be a challenge, but it's crucial to have a solid case to make.
You'll receive a deduction of the funds and an additional chargeback fee from your account if the bank accepts a chargeback. This fee can range from $25 to $50.
You'll need to pay this fee immediately upon initiating a chargeback. Make sure you're prepared for this expense.
If you're dissatisfied with the decision of the chargeback, you may choose to go to arbitration. However, be aware that the associated card network will decide the outcome.
The losing party will be subject to additional arbitration fees, which can reach up to $500. This can be a significant added cost.
Regular Fees and Charges
Bank of America charges merchants a fee for disputed charges, ranging from $25 to $50. Merchants must pay this fee immediately upon initiating a chargeback.
Chargeback fees vary based on the industry, business type, and risk assessment specified in merchant agreements. Merchants should review their agreements to understand their specific chargeback fee.
Arbitration fees can reach up to $500 if a party chooses to appeal a chargeback decision. The card network's final verdict is non-appealable, so merchants should carefully consider challenging a chargeback.
Dealing with Disputes
If you receive a return item chargeback, the bank will slap a fee on your account. This can be a concern for both you and your bank.
You should submit a rebuttal letter and supporting evidence to prove you aren't at fault as soon as you receive a chargeback. This is called the "second presentment" or "representment" stage.
Fighting a Bank of America chargeback can significantly lower your chargeback ratio and save your business's reputation. This is especially true if you can improve your return policy, advertising efforts, product quality, and customer service.
You have a limited time to respond to a dispute, typically 30 days for Visa transactions and 45 days for Mastercard transactions. If you don't respond, the chargeback will likely be sustained.
If you're dealing with a Bank of America chargeback, consider enlisting the help of an expert team to manage chargebacks. This can help you maximize your chances of success and free up time for more important business operations.
Reasons for Disputes
Disputes can arise from various issues, and it's essential to understand the reasons behind them. One primary reason for disputes is insufficient funds, which means the account lacks the money to cover the check amount.
Insufficient funds are often the result of a decrease in a deposit account's balance, such as occurs when a check posted to the account. This can happen even if you're a responsible banking consumer.
Closed accounts are another reason why disputes occur. The account the check draws on may no longer exist, leading to a dispute. This can be frustrating, especially if you're not aware of the account's status.
Banks may also place a hold on funds, temporarily making them unavailable. This can cause a dispute, even if the account has sufficient funds. It's essential to be aware of any holds on your account to avoid disputes.
Claims Processing Time
Bank of America's refund time is calculated after you present your evidence to the bank. Once you do, the bank decides within 30 days for Visa chargebacks and 45 days for Mastercard chargebacks.
You have 60 days from the purchase date to dispute a transaction with Bank of America. This gives you plenty of time to gather your evidence and submit a claim.
Bank of America decides on chargeback cases within two billing cycles, but no more than 90 days. This means you'll know the outcome of your claim within a few months.
Merchants must respond to a dispute within 30 days for Visa transactions and 45 days for Mastercard transactions. This ensures that both parties have a fair chance to resolve the issue.
For Visa chargebacks, Bank of America decides within 30 days of receiving your evidence. This is a relatively quick turnaround, but it's essential to provide all necessary documentation to support your claim.
Dealing with Credit Card Disputes
Dealing with Credit Card Disputes can be a stressful experience, but understanding the process can help you navigate it more effectively.
You have 60 days to dispute a transaction with Bank of America, but as a merchant, you need to respond and provide evidence within 30 days for Visa transactions and 45 days for Mastercard transactions.
The chargeback process involves different stages, and one of them is the "second presentment", also known as representment, where you can fight the chargeback dispute by submitting a rebuttal letter and supporting evidence.
If you discover the reason for the dispute, you might be able to prevent the chargeback from escalating, and it's also a good opportunity to improve your business operations and customer satisfaction.
You can prevent chargebacks by being prompt in connecting with your customers, offering friendly and quick services, and following all payment protocols to identify fraudulent transactions.
If the bank accepts a chargeback, you'll see a deduction of the funds and an additional chargeback fee from your account, so it's worth fighting a chargeback to lower your chargeback ratio and save your business's reputation.
By improving your return policy, advertising efforts, product quality, and customer service, you can avoid chargebacks more effectively and enjoy a hassle-free transaction.
Sources
- https://www.chargeback.io/blog/return-item-chargeback
- https://paymentcloudinc.com/blog/bank-of-america-chargebacks/
- https://medium.com/@Chargebacks911/return-item-chargebacks-56834fb648ca
- https://spacecoastdaily.com/2024/01/what-is-a-return-item-chargeback/
- https://www.i-liveradio.com/what-is-return-item-chargeback-how-does-it-work
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