
As a homeowner in Washington State, you have certain rights and protections when it comes to filing an insurance claim. You have 30 days to report a loss to your insurance company, and they must acknowledge your claim within 14 days.
Washington State law requires insurance companies to act in good faith when handling claims. This means they must investigate your claim fairly and promptly, and provide you with regular updates on the status of your claim.
If your insurance company denies your claim, they must provide you with a written explanation of the reasons for the denial. You also have the right to appeal the decision and request a review of your claim.
If you're not satisfied with the outcome of your claim, you can file a complaint with the Washington State Office of the Insurance Commissioner (OIC).
Washington State Insurance Consumer Rights
As a homeowner in Washington state, you have certain rights when it comes to your insurance claim. You have the right to a clear explanation of what is covered by your policy.

You're also entitled to an itemized document showing what portions of your claim will be covered. This helps you understand exactly what you're getting and what you're not.
You can expect responses from the insurer in a timely manner, which means they should get back to you quickly. This includes any updates on the status of your claim.
Payouts and claim decisions from the insurer should also be made in a timely manner. This means you shouldn't have to wait too long to get the money you're owed.
If you disagree with the decision or the amount awarded, you have the right to an appraisal process. This is an opportunity to have a third party review the decision and provide a more objective assessment.
If you believe your claim was unfairly denied, you can work with the insurance adjuster to send your claim to a public adjuster for review. Note that your public adjuster must be licensed in the state of Washington.
Here are some specific regulations you should be aware of:
- RCWA 48.30.015 and WAC 284-30-330 outline specific unfair claims settlement practices, including misrepresenting pertinent facts, failing to acknowledge or respond in a reasonable time to communication, and refusing to pay a claim without conducting a thorough investigation.
Your Rights

As a homeowner in Washington state, you have certain rights when it comes to your insurance claim. You have the right to a clear explanation of what is covered by your policy.
You should receive an itemized document showing what portions of your claim will be covered. This document should give you a clear understanding of what you can expect from your insurance company.
You have the right to timely responses from the insurer. This means you should receive answers to your questions and updates on your claim in a reasonable amount of time.
Payouts and claim decisions from the insurer should also be made in a timely manner. This helps ensure that you can get back to normal as quickly as possible after a loss.
If you disagree with the decision or the amount awarded, you have the right to an appraisal process. This allows you to have your claim reviewed by a neutral third party.
If you believe your claim was unfairly denied, you can work with the insurance adjuster to send your claim to a public adjuster for review. Just make sure to choose a public adjuster who is licensed in the state of Washington.
Washington Home Insurance Claims

In Washington state, filing a home insurance claim requires understanding the regulations set in place. RCWA 48.30.015 outlines the laws governing home insurance claims.
Some specific unfair claims settlement practices in Washington include misrepresenting pertinent facts, failing to acknowledge or respond to communication in a reasonable time, and refusing to pay a claim without conducting a thorough investigation.
Common Law Bad Faith Claims
In Washington state, you have common law rights if you feel mistreated by an insurance company. This means you can file a claim for bad faith insurance practices, which is a common-law tort.
Insurance companies in Washington owe a duty of good faith to policyholders, as consistently held by the state's courts in judicial decisions. This duty requires them to act in the best interest of their policyholders.
You're not limited to seeking only economic damages if you've been a victim of bad faith insurance practices. You can also claim compensation for non-economic damages.

Washington state has a three-year statute of limitations for common law bad faith claims. This means you have three years from the date of the bad faith conduct to take proactive steps to protect your rights.
Here are some specific unfair claims settlement practices that are defined in Washington's Administrative Code:
- Misrepresenting pertinent facts
- Failing to acknowledge or respond in a reasonable time to communication
- Refusing to pay a claim without conducting a thorough investigation
Frequently Asked Questions
How long does an insurance company have to settle a claim in Washington state?
In Washington state, an insurance company has 30 days to settle a claim, but they must notify you of their decision within 15 working days of receiving your proof of loss. If your claim is denied, the insurer must clearly reference the policy provision that justifies the denial.
Can I keep my homeowners insurance claim check and make the repairs myself?
Yes, you can keep your insurance claim check and make the repairs yourself, as long as you follow the insurance company's guidelines and documentation requirements. However, it's recommended to review your policy and consult with your insurance provider before starting any work.
Sources
- https://www.mdklaw.com/insurance-bad-faith-claims-in-washington-state-an-overview/
- https://cmlawfirm.com/washington-state-law-update-insurance-coverage-by-timothy-mitchell/
- https://uphelp.org/claim-guidance-publications/insurance-consumer-rights-in-washington-state-2021/
- https://www.quoteble.com/home/state-laws/washington.html
- https://albrechtlawfirm.com/understanding-common-law-bad-faith-insurance-claims-in-washington/
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