
Video banking is revolutionizing the way people interact with their financial institutions. It's a game-changer, especially for those who live far from bank branches or have busy schedules.
With video banking, customers can access their accounts, apply for loans, and even open new accounts from the comfort of their own homes. This is made possible by the use of video conferencing technology.
Using video banking can be just as secure as traditional banking methods, with encryption and other security measures in place to protect sensitive information.
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What Is Video Banking?
Video banking is a digital banking service that allows customers to access their accounts and conduct financial transactions remotely through video conferencing technology.
It's a convenient way to bank from anywhere, at any time, using a computer or mobile device with a webcam and internet connection.
Video banking uses secure video conferencing software to connect customers with bank representatives, who can provide assistance with transactions, answer questions, and offer financial guidance.
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This service is particularly useful for customers who have mobility issues or live in remote areas with limited access to physical bank branches.
Video banking can be accessed through a bank's website or mobile app, and some banks even offer a dedicated video banking platform.
By using video banking, customers can save time and avoid the need to physically visit a bank branch, reducing wait times and increasing efficiency.
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Benefits and Features
Video banking offers several benefits and features that make it a convenient and secure way to manage your finances. Video banking apps and ITMs can deliver great returns to banks and credit unions.
One of the main benefits of video banking is that you can bank securely from anywhere, as mentioned by StonehamBank. You can also open new accounts, sign documents, and transfer funds from other financial institutions, making it easier than ever to open a new account.
Some of the key features of video banking include the ability to transfer funds internally, just like you would in a branch. This makes it easy to manage your finances and keep track of your transactions.
Here are some of the benefits and features of video banking:
- Bank securely from anywhere
- Open new accounts, sign documents & transfer funds from other financial institutions
- Transfer funds internally, just like you would in a branch
Benefits
Video banking apps and ITMs deliver great returns to banks and credit unions, such as secure banking from anywhere, opening new accounts with ease, and transferring funds internally.
Banking services have moved online, but institutions without a video conferencing app or infrastructure risk falling behind the competition.
Video-enabled kiosks can keep operations running and serve customers outside of business hours, making them a low-cost alternative to longer hours and more staff.
Video banking helps bridge the gap between a digital-only approach and a personalized customer service interaction by providing the crucial human element.
The ability to access video banking is especially crucial for customers who rely on human interaction to navigate more complex financial services.
By implementing video banking tools, institutions can stand apart from competitors, minimize costs while increasing returns, provide routine service without compromising quality, build and maintain trust between customers and the institution, and meet the demands of a digital-forward future.
Here are some key benefits of video banking:
- Bank securely from anywhere
- Open new accounts, sign documents & transfer funds from other financial institutions
- Transfer funds internally, just like you would in a branch
How Benefits Users
Video banking makes a major difference when in-person service is unavailable. This is especially true for those who need banking services but can't visit a branch.
Even though many banking customers prefer to have the option to visit a branch, access to video banking solutions is a game-changer.
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Why DCS
DCS, or Digital Customer Service, is a game-changer for remote banking. It's a full suite of technologies that enables unparalleled experiences for customers and the agents and bankers serving them.
During the pandemic, banks and credit unions quickly adopted customer touchpoints that eliminated in-person interactions. This shift to online platforms highlighted the importance of digital infrastructure.
With DCS, customers can access video banking solutions that provide the crucial human element, bridging the gap between digital-only approaches and personalized customer service interactions. This is especially crucial for customers who rely on human interaction to navigate complex financial services.
Institutions that implement DCS and video banking tools can stand apart from competitors, minimize costs while increasing returns, and provide routine service without compromising quality. They can also build and maintain trust between customers and the institution.
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Here are some key benefits of DCS and video banking:
By adopting DCS and video banking solutions, institutions can meet the demands of a digital-forward future and provide customers with the comprehensive digital capabilities they expect.
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Using Video Banking
Video banking is a game-changer for banks and credit unions, allowing them to provide customers with comprehensive digital capabilities without sacrificing personalized service. It's a crucial tool for institutions to stay ahead of the competition and meet the demands of a digital-forward future.
During the COVID-19 pandemic, banks and credit unions quickly adopted video conferencing to minimize in-person interactions, but institutions without video infrastructure risked falling behind. Video banking helps bridge the gap between digital-only approaches and personalized customer service interactions.
Video-enabled kiosks can keep operations running outside of business hours, serving customers who might otherwise not make it into the branch during the day. This is especially crucial for customers who rely on human interaction to navigate complex financial services, such as mortgages and investments.
By implementing video banking solutions, institutions can:
- Stand apart from competitors
- Minimize costs while increasing returns
- Provide routine service without compromising quality
- Build and maintain trust between customers and the institution
- Meet the demands of a digital-forward future
Is Secure?
Video banking is a secure way to bank from the comfort of your own home or office. Video banking uses advanced encryption technology to protect your personal information.
The security of your information is always a top priority, and that doesn't change with video banking. Our platform is designed with the privacy of your transactions and account information in mind.
Video banking is available on virtually every online browser, except Internet Explorer. You can use Microsoft Edge, which is the company's replacement for Internet Explorer.
Video banking works on any personal device with a camera that has online capability. You can use it from anywhere, whether that's your kitchen, living room, or even on-the-go.
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Is Available On Demand?
Video banking is a game-changer for financial institutions and their customers.
You can access video banking on virtually any device with a camera and online capability. Video banking works on most online browsers, except for Internet Explorer, so you can use Microsoft Edge instead.
Video banking is available on demand, from 8:30 a.m. to 5 p.m. weekdays. Select the chat button on the bottom-right of the screen to get started.
This means you can get help with your financial queries at a time that suits you. Whether you're busy during the day or prefer to do things in the evening, video banking has got you covered.
Here are some benefits of video banking being available on demand:
- Convenience: You can get help when it's most convenient for you.
- Flexibility: Video banking allows you to access services at a time that suits your schedule.
- Increased accessibility: You can get help from the comfort of your own home or office.
Using Video Banking
You can schedule a video banking appointment online or by calling 800.433.1837.
Video banking helps bridge the gap between a digital-only approach and a personalized customer service interaction by providing the crucial human element.
To make a video banking appointment, you can schedule it online or by calling the phone number above.
Banks and credit unions rely on kiosks to keep serving customers and members during interruptions to in-person service, and video-enabled kiosks can keep operations running outside of business hours.
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During your video banking appointment, you'll receive an email and text with a link to the virtual portal on the bank's website an hour before your scheduled time.
The virtual portal allows you to click the "Chat Now" button, select "Video", and join the video banking session.
Video banking solutions will continue to help financial institutions stand apart from competitors, minimize costs while increasing returns, provide routine service without compromising quality, build and maintain trust between customers and the institution, and meet the demands of a digital-forward future.
Here are the tangible benefits of video banking:
- Stand apart from competitors
- Minimize costs while increasing returns
- Provide routine service without compromising quality
- Build and maintain trust between customers and the institution
- Meet the demands of a digital-forward future
What to Bring to Your Appointment
To ensure a smooth Video Banking experience, it's essential to know what to bring to your appointment. Have your government-issued ID ready, as this is a must for security purposes.
You may also receive instructions on other items to bring in your confirmation email, so be sure to check it before your appointment.
In-Branch
In-Branch video banking is a convenient way to access banking services from the comfort of a traditional banking branch.
This type of video banking uses video and audio links to connect customers with a location outside of the main banking branch area.
Customers can use a purpose-built machine in the branch to process various media such as cheques, cash, or coins.
Video banking allows banks to expand the availability of banking consultations to branches that may not otherwise have staff with certain types of expertise.
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Types and Options
With Video Banking, you can conduct various transactions from the comfort of your own home. You can work with a Video Specialist to open accounts, transfer funds, or sign documents.
The experience is nearly identical to visiting a branch, but with the added convenience of being able to do it remotely. Video Banking allows you to handle all your banking needs without having to physically be present.
To use the Video Banking software, you'll need to accept both video and audio capabilities on the device you're using. The software is not compatible with Internet Explorer, so you'll need to use a different browser like Google Chrome, Firefox, or Safari.
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Types

There are several types of options to consider, each with its own unique characteristics.
A common type is the Call Option, which gives the holder the right to buy a stock at a specified price before a certain date.
A Call Option can be a valuable tool for investors looking to hedge their bets or speculate on a stock's potential rise.
The Put Option, on the other hand, gives the holder the right to sell a stock at a specified price before a certain date.
Put Options can be used to mitigate potential losses or to profit from a stock's potential decline.
Some options are American-style, which means they can be exercised at any time before expiration.
Others are European-style, which can only be exercised on the expiration date.
The strike price is a crucial factor in determining the value of an option.
It's the price at which the option holder can buy or sell the underlying stock.
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The expiration date is also a key consideration when evaluating options.
It's the last day on which the option can be exercised.
Options can be traded on various exchanges, including the Chicago Board Options Exchange (CBOE).
The CBOE is one of the largest and most well-established options exchanges in the world.
Options can be used to speculate on a wide range of assets, including stocks, commodities, and currencies.
Each type of option has its own unique characteristics and uses.
Understanding these differences is essential for making informed investment decisions.
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Non-Branch Vestibules
Non-branch vestibules offer a convenient way to access banking services outside of traditional branch hours. Video banking can be available up to 24 hours a day.
This option is perfect for people with non-traditional schedules or those who prefer to bank at their own pace. IndusInd Bank's Video Branch service is a great example, allowing customers to conduct virtual face-to-face banking with bank branch managers or a central video branch from any location.
You can even use video banking in non-traditional banking locations such as grocery stores, office buildings, factories, or educational campuses. This can be a huge time-saver for people who are already running errands or working in these areas.
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Transaction Options

You can use Video Banking to open a new account, which is a convenient option for those who prefer to do their banking from home. This service is available for youth members and business accounts alike.
To open an account, you'll need to work with a Video Banking specialist, who can guide you through the process. They can also help with other transactions, such as managing your account or applying for a loan.
Some examples of transactions you can do through Video Banking include opening a new account, receiving assistance with Online Banking, and applying for a loan. You can also conduct other transactions, but the specifics aren't listed in the article.
To use Video Banking, you'll need to accept both video and audio capabilities on your device. This means you'll need to use a compatible browser, such as Google Chrome, Firefox, or Safari.
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The Next Generation
Digital Customer Service takes Video Banking to the next level by providing a more personalized and interactive experience for customers. This is especially true for those who prefer to communicate through video.

Video Banking allows customers to conduct financial transactions and receive advice from bank representatives remotely, at a time and place that suits them. They can even schedule appointments in advance.
With Digital Customer Service, Video Banking becomes even more efficient and convenient, enabling customers to access a range of services from the comfort of their own homes.
Frequently Asked Questions
What is a video banking machine?
A video banking machine is a kiosk that uses videoconferencing technology to connect customers with financial service providers remotely. It's often referred to as an Interactive Teller Machine (ITM) and is becoming increasingly common in banks and credit unions.
What is the job description of a video banker?
A Video Banker assists members with financial transactions and builds relationships through video conferencing. They provide personalized service and support remotely.
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