
If you're trying to add a bank account to Venmo and something's gone wrong, don't worry, it's not the end of the world. You can try deleting and re-adding the account, which can resolve the issue.
If you're getting an error message saying "we can't verify your account", it's likely because Venmo can't match the account information you provided with the information on file with your bank. This can happen if your bank account details have changed recently.
One possible solution is to try updating your bank account information in the Venmo app, which may resolve the issue.
Venmo Error Messages
The "Something went wrong" error in Venmo is a generic error message that doesn't specify the exact cause.
This error can be related to various factors, including connectivity issues, account problems, transaction issues, or server issues.
The "Something went wrong" error is essentially a catch-all message that indicates an issue occurred during your interaction with the service.
To resolve this issue, try the suggestions mentioned in this guide, which can help you quickly get back to enjoying Venmo's seamless transactions.
Venmo's generic error message doesn't provide a clear solution, but following these steps can help you troubleshoot and resolve the issue.
The "Something went wrong" error can be frustrating, but with the right approach, you can resolve the issue and continue using Venmo with ease.
Account Issues
If your Venmo account is frozen, it can be a real hassle. Failed payment is a common reason, often due to insufficient funds or too many ACH transfers.
You might be wondering what else could cause the issue. Well, terms of service violations are another culprit. If you've been using the app for something it doesn't allow, your account will be suspended.
Suspicious activity can also trigger a freeze. This might seem unfair, but Venmo wants to protect its users from scammers. If your profile is flagged, you might find your account frozen to prevent any potential issues.
If you're unable to access your account, you won't be able to make transactions or receive money. This can be a real inconvenience, especially if you rely on Venmo for bill payments or quick transfers.
Account Not Setup

If you're seeing an "Account not fully setup" error, it's likely because your account isn't set up for third-party access. This could be due to various reasons, but one common cause is that security questions or other forms of multi-factor authentication (MFA) aren't enabled.
To resolve this issue, try logging directly into your bank's website using a secure web browser in private or incognito mode. This is because some notifications are difficult or impossible to find in the banking app.
When you log in, confirm that you have security questions or other forms of MFA enabled. You can also check for any notifications, pop-up messages, or updated terms of service.
Here are some steps to help you troubleshoot:
- Confirm that you have security questions or other forms of multi-factor authentication (MFA) enabled
- Check for any notifications, pop-up messages, or updated terms of service
Once you've completed these steps, try linking your banking institution with Rocket Money again. If you still encounter the error, don't hesitate to reach out for further assistance.
Why Is My Account Frozen?
If your Venmo account is frozen, it can be a real headache. You might be wondering why it happened in the first place. One common reason is a failed payment, which can occur if you don't have enough funds in your bank account or if you've exceeded the number of ACH transfers.
Transactions may fail to go through for various reasons, and it's not always a straightforward process to resolve the issue. If you're experiencing problems with your account, it's essential to understand the possible causes.
Here are some reasons why your Venmo account might be frozen:
- Failed payment: This can happen due to insufficient funds or excessive ACH transfers.
- Terms of service violation: If you've engaged in transactions that go against Venmo's terms, your account may be suspended.
- Suspicious activity: Venmo may freeze your account if it detects unusual activity, such as multiple transactions in a short time.
- Identity verification failure: If you fail to provide required verification information, your account may be suspended.
These reasons can lead to some serious consequences, including the inability to make transactions, receive money, or access your funds. It's crucial to resolve the issue as soon as possible to avoid any negative impact on your finances.
Verification Problems
You may need to restart your bank verification if the micro-deposit and withdrawal amounts are dated too far back on your bank statement.
Delete the unverified bank from your Venmo account and add it again using your account and routing numbers. This will enable Venmo to issue and withdraw new microtransfers for that bank account.
If you don't see the microtransfer amounts after 3 business days, the bank account information may have been entered incorrectly.
Sources
- https://help.venmo.com/hc/en-us/articles/221073067-Verifying-Your-Bank-Account
- https://help.venmo.com/hc/en-us/articles/209690058-Adding-a-Bank-Account
- https://stealthoptional.com/article/venmo-something-went-wrong-fix
- https://help.rocketmoney.com/en/articles/934773-common-linking-issues
- https://rates.fm/payment-systems/how-to-unfreeze-a-frozen-venmo-account/
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