
If you've sent money on Venmo and need a refund, don't worry, the process is relatively straightforward. You can initiate a refund through the Venmo app or website.
To start, you'll need to log in to your account and go to the "Activity" tab. From there, select the transaction you want to refund and tap "Request Refund."
Venmo will then send a request to the recipient, who has 3 days to accept or decline the refund.
Broaden your view: Requesting Money on Venmo
How Refunds Work
Refunds are initiated from the payment details screen in your app, where you'll find an option to refund the payment.
To complete a refund, you'll need to have enough money in your Venmo account.
Refunds can be either full or partial, and you'll still be responsible for covering the seller transaction fee.
Once the refund is completed, both you and your customer will be notified in the app and via email.
Refunds from purchases made with your Venmo Debit Card will be credited to your Venmo balance.
Refunding Purchased Goods
If you've made a purchase with your Venmo Debit Card, any refunds will be credited to your Venmo balance, not your bank account or card. You can find these refunds in your personal transactions feed under the Me tab.
To locate a refund, you can also head to a computer and view your account statement online, which will list all your completed transactions, including payments to friends, bank transfers, refunds, and card purchases.
If you're having trouble getting a refund, you can try going to Venmo live chat in the app and explaining your situation to a representative. They may be able to assist you in getting the refund you need.
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Held Payment
If a payment you received was placed on hold, you can still refund it. For full refunds, the hold is released so we can send the money back to your customer.
A held payment can be a bit tricky to deal with, but it's not a reason to delay refunding your customer. You can learn more about payment holds here.
If you're issuing a partial refund, the remaining amount (not refunded) will be released to you when the hold expires. This means you'll still receive the remaining funds, even if you can't refund the full amount immediately.
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Refunding Purchased Goods Payments

If you've made a purchase with your Venmo Debit Card, refunds will be credited to your Venmo balance. You can find these refunds in your personal transactions feed under the Me tab.
To locate refunds, you can also head to a computer and view your account statement online. All of your completed transactions, including payments to friends, bank transfers, refunds, and card purchases, will be listed.
If you're having trouble finding your refund, you can try using Venmo's live chat feature in the app. Clicking random buttons until you get to a representative can help you resolve the issue.
Venmo representatives may be willing to refund transactions without fees if you're splitting a purchase with a friend, like dinner.
Scam Refunds
Venmo doesn't guarantee refunds for payments made to scammers, but there may be exceptions.
If the scam involved unauthorized access to your account, Venmo may be more likely to refund your money. This is why it's crucial to report any suspicious activity immediately.
Venmo's policy is designed for payments between people who know each other, so they encourage users to only send money to trusted individuals.
Unauthorized transactions may be eligible for a refund if reported promptly.
You might be able to initiate a chargeback through your credit card issuer if your Venmo account is linked to a credit card.
Here are some strategies to consider:
- Request a refund from the scammer, though it may seem unlikely.
- Contact your bank or credit card company to see if a chargeback is possible.
- Persistently follow up with Venmo's customer support.
- Filing a complaint with consumer protection agencies like the FTC can sometimes prompt further investigation and potential resolution.
Venmo Basics
Venmo is a peer-to-peer payment service that allows users to send and receive money electronically.
To use Venmo, you'll need to create an account, which is free and easy to do. You can download the Venmo app on your smartphone or access it through the website.
Venmo offers various payment methods, including bank transfers, credit cards, and debit cards.
For another approach, see: Venmo Random Payment
Refund Payment Method
Refunds can only be funded by the money in your Venmo account. If you have enough money in your account, you can complete a full or partial refund to send the payment right back to your customer. You'll still be responsible for covering the seller transaction fee.
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Refunds will be credited to your Venmo balance if you used your Venmo Debit Card to make the purchase. You can locate any refunds in your personal transactions feed under the Me tab.
Venmo's policy on refunds for scams is quite clear: they generally do not guarantee refunds for payments made to scammers. However, there may be exceptions where Venmo might intervene, such as unauthorized transactions or chargebacks through your credit card issuer.
Refunds for unauthorized transactions or chargebacks will be credited back to your Venmo account or original payment method. You can report any suspicious activity to Venmo immediately to potentially qualify for a refund.
What Is Venmo?
Venmo is a mobile payment service owned by PayPal. It's a convenient way to transfer money to friends and family, or to split bills with others.
The Venmo app makes it easy to send and receive money on the go. You can use it to pay for goods and services, or to send money to friends and family.
One of the unique features of Venmo is its social aspect, where users can see and comment on transactions made by their friends.
Frequently Asked Questions
Will Venmo refund money if scammed?
Venmo does not guarantee refunds, but you can report the transaction to Venmo support. Refunds are unlikely, but reporting the scam is the first step to take.
Can someone reverse a Venmo payment?
Unfortunately, once a Venmo payment is sent, it can't be reversed. However, there are steps you can take to resolve issues with pending payments.
How much does Venmo charge for refunds?
Venmo doesn't charge a fee for refunds sent by merchants. No additional fee applies when receiving a refund through Venmo.
How to get money back from Venmo wrong person?
To get money back from a wrong Venmo payment, reach out to the recipient and kindly ask for a refund. If they're cooperative, you can resolve the issue amicably.
Sources
- https://help.venmo.com/hc/en-us/articles/4404997748499-Business-Profiles-Refunds
- https://help.venmo.com/hc/en-us/articles/360001282908-What-should-I-do-if-I-am-not-satisfied-with-a-Venmo-Debit-Card-purchase
- https://reasonlabs.com/blog/how-to-get-money-back-from-venmo-if-scammed
- https://milesperday.com/2023/10/how-to-refund-a-purchased-goods-payment-on-venmo/
- https://www.keepersecurity.com/blog/2024/08/05/venmo-business-account-scams/
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