
If you suspect your Truist Bank account has been compromised, don't panic. You can quickly report the issue to the bank's dedicated fraud department.
The Truist Bank fraud department is available 24/7 to assist with account compromise issues. They have a team of experts who can guide you through the resolution process.
To prevent account compromise, it's essential to keep your account information confidential and monitor your account activity regularly.
Account Compromise
If your bank account or debit/credit card is compromised, it's essential to act quickly to minimize any potential damage. Check for any suspicious activity on your account as soon as possible.
To protect yourself, cancel your compromised card and place a stop payment on any outstanding checks. Freeze the affected accounts and open new replacement accounts to prevent further unauthorized transactions.
You can contact Truist's dedicated support team at 844-4TRUIST (844-487-8478) for assistance with replacing your accounts. An investigation will be opened, and a provisional credit will be applied to your account within ten days of reporting the fraud.
If Your Account Is Compromised:

If your account is compromised, it's essential to act quickly to minimize potential losses. Check for any suspicious activity on your account, such as unauthorized transactions or withdrawals.
To protect yourself, cancel your card, place a stop payment on checks, and freeze the compromised accounts. You can also open new replacement accounts to prevent further damage.
If you've recently filed a fraud claim with Truist and haven't transitioned to a new account, contact them to close your current account and open a new one as soon as possible. This is crucial to prevent ongoing unauthorized transactions.
To replace a business account, visit one of Truist's branches. In advance, review your existing account and identify any recurring automated transactions that need to be honored.
Here's a step-by-step guide to follow:
- Cancel your card
- Place a stop payment on checks
- Freeze the compromised accounts
- Open new replacement accounts
After reporting the fraud, a provisional credit will be applied to your account within 10 days. This credit will be made permanent at the end of the investigation, if fraud is confirmed.
If Someone Opens an Account in Your Name:

If someone opens an account in your name, you'll want to act fast. Call 844-4TRUIST (844-487-8478) to report the unauthorized account.
You can also use this number to report unauthorized transactions on your existing accounts. Keep the number handy for quick reference.
If you need to report an unauthorized account, be prepared to provide your account information to the representative.
Fraudulent Activity and Resolution
If you suspect fraudulent activity on your account, don't hesitate to contact Truist Bank's dedicated fraud department.
Truist Bank's fraud department is available 24/7 to assist with suspected fraudulent activity, including unauthorized transactions and identity theft.
You can report suspicious activity by calling 1-800-722-1071 or by visiting a local branch in person.
The bank's fraud department will work with you to resolve the issue promptly and efficiently, often within 24 hours.
Truist Bank uses advanced technology to monitor transactions and detect potential fraud, including real-time alerts for suspicious activity.

The bank's fraud team will investigate your claim and take necessary steps to protect your account and prevent further unauthorized activity.
In some cases, Truist Bank may require additional documentation or information to verify your identity and resolve the issue.
Once the issue is resolved, the bank will take steps to prevent similar incidents from happening in the future.
The Issue
Customers often use the ATM to make deposits, but some report that the ATM records an amount that is less than the customer claims to have deposited.
New and existing bank account holders report that their deposits are often held for long periods of time, without explanation.
Holds on deposits can range from seven to 10 business days, causing hardship to customers who need access to their funds to pay bills and buy groceries.
Customers claim that they were never contacted by SunTrust to verify transactions that were flagged for potentially fraudulent activity.
Frequently Asked Questions
How do I block a transaction on Truist?
To block a transaction on your Truist account, you can lock your card through online or mobile banking, or by calling us at 844-487-8478. This will prevent unauthorized transactions, but won't affect debit card holders.
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