Targobank Overview and Customer Experience

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Targobank offers a wide range of financial services, including current accounts, credit cards, and loans.

Targobank's customer experience is built around convenience, with online banking and mobile banking apps available for easy account management.

Targobank has a strong presence in Poland, with over 200 branches across the country.

A unique perspective: Retail and Consumer Banking

Targobank Overview

Targobank is a German bank primarily operating in the retail, business, and corporate customer segments, with its headquarters located in Düsseldorf.

It is a subsidiary of the French cooperative bank Crédit Mutuel Alliance Fédérale, which officially changed its name to Targobank in 2010.

Targobank has maintained a strong focus on serving private customers throughout its extensive history.

The bank has remained committed to its traditional values, providing a range of credit and deposit products to cater to various short-term and long-term financial needs.

Targobank's Girocard allows customers to withdraw cash without charge at several partner banks in France, Spain, and Belgium.

The bank offers modern conveniences to its customers, including user-friendly online account management through e-banking and a convenient mobile phone app.

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Banking Services

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Targobank offers a range of convenient banking services to manage your finances.

You can manage your account online or via a mobile phone app, or even through phone calls with an interactive voice response. This flexibility allows you to stay on top of your finances from anywhere.

Targobank's e-banking and mobile banking options provide a secure and efficient way to manage your account, including transaction authorization through various TAN procedures.

The bank's Girocard is also a useful feature, allowing you to withdraw cash without fees at specific ATMs in France, Spain, and Belgium, making it easier to access your money while traveling abroad.

Some of the key banking services offered by Targobank include:

  • Retail Banking: personal loans, mortgages, credit cards, and current accounts
  • Savings and Investment Products: fixed-term deposits, savings accounts, and investment funds
  • Corporate Banking: business loans, cash management, and trade finance
  • Insurance Services: life insurance, home insurance, and auto coverage

Online Banking/Mobile Banking

Online banking and mobile banking are convenient ways to manage your finances on the go. You can access your Targobank account online via e-banking.

For added flexibility, you can also use a mobile phone app to manage your account. The app allows you to perform various banking tasks remotely.

Targobank offers a range of transaction authorization options. Indexed TANs (iTAN) are one such option.

A mobile TAN (mTAN) via SMS is another convenient way to authenticate transactions.

Products and Services

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TARGOBANK AG offers a wide range of financial products and services to cater to different needs.

Retail Banking is one of the key services, providing personal loans, mortgages, credit cards, and current accounts for everyday banking needs. These solutions make it convenient for customers to manage their finances.

Savings and Investment Products are also available, offering fixed-term deposits, savings accounts with competitive interest rates, and investment funds. The Junior-Tagesgeld account is a great option for young savers, providing a secure and accessible way for them to start saving.

Corporate Banking provides tailored solutions for small to medium-sized enterprises, including business loans, cash management, and trade finance. These services are designed to support business growth and operational efficiency.

TARGOBANK AG also offers insurance services in partnership with leading insurers, providing a variety of insurance products, including life insurance, home insurance, and auto coverage.

The bank's Girocard allows customers to withdraw cash without fees at specific ATMs in France, Spain, and Belgium, making it easier for them to access their money while traveling in these countries.

Here's a breakdown of the fixed deposits offered by TARGOBANK AG in EUR in Germany:

SWIFT Code

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You'll need a Targobank SWIFT code for international transfers, which can be slow and expensive through traditional banks.

Using traditional banks to send money abroad can be a hassle.

You can check the correct SWIFT code for your Targobank branch online.

Each Targobank branch has a unique SWIFT code, so it's essential to get the right one.

If you're not sure or can't find your branch code, you can use the 8 character head office SWIFT code as a backup.

Your payment will still make its way to your account using the head office SWIFT code.

Customer Experience

Targobank's customer service has received mixed reviews, with some customers expressing frustration over poor service and long processing times. The bank's response to a customer's complaint was to ask them to send their request and contact details via email.

Some customers have reported positive experiences with Targobank's customer service, with one customer praising the friendly and open branch manager they encountered. However, these positive experiences are not representative of the majority of customers.

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Targobank's reputation on Trustpilot is poor, with a rating of 1.9 out of 5 based on 2,501 reviews. The majority of reviews are 1-star, highlighting severe dissatisfaction with the bank's services.

Targobank offers a wide range of financial products and services, including retail banking, savings and investment products, corporate banking, and insurance services. The bank's Girocard allows customers to withdraw cash without fees at specific ATMs in France, Spain, and Belgium.

Here are some of the products and services offered by Targobank:

  • Retail Banking: personal loans, mortgages, credit cards, and current accounts
  • Savings and Investment Products: fixed-term deposits, savings accounts with competitive interest rates, and investment funds
  • Corporate Banking: business loans, cash management, and trade finance
  • Insurance Services: life insurance, home insurance, and auto coverage

Bank Information

Targobank is a Polish bank with a long history, dating back to 1992.

The bank has over 2.5 million customers across Poland.

Targobank offers a wide range of financial services, including current accounts, loans, and credit cards.

Its services are available online, making it easy to manage your finances from anywhere.

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Acquisition and Rebranding

In July 2008, Crédit Mutuel Alliance Fédérale acquired Citibank's German retail banking branch for 4.9 billion euros.

Credit: youtube.com, Rethinking the Banking Industry – Mergers & Acquisition

The acquisition was a result of Citibank's financial struggles at the time.

Crédit Mutuel Alliance Fédérale took over the German branch in December 2008 and retained the Citibank brand under license from Citigroup Inc.

The wholesale banking operations of Citibank remained in Frankfurt am Main under the name Citigroup Global Market Deutschland AG.

In 2010, Crédit Mutuel Alliance Fédérale restructured its subsidiary and changed its name to Targobank.

The name Targobank was created by ad writer Manfred Gotta as an artificial word meant to increase the company's worldwide acceptance.

Ag Deposit Guarantee Participation

TARGOBANK AG participates in the deposit guarantee scheme of Germany, which applies to all deposit accounts made by natural persons, legal entities.

Deposits at TARGOBANK AG are protected under the German Deposit Guarantee Scheme, covering amounts up to €100,000 per customer.

This protection ensures that customers' savings are secure in accordance with EU regulations.

TARGOBANK AG covers up to €100,000 per bank per depositor under the deposit guarantee scheme.

The protection offered by TARGOBANK AG is in line with EU regulations, providing customers with peace of mind about their savings.

Bank Identifiers

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Bank Identifiers are an essential part of doing business with a bank. TARGOBANK AG has a unique SWIFT code, CMCIDEDDXXX.

You can identify TARGOBANK AG by its address, KASERNENSTRASSE 10, in DUESSELDORF, Germany.

TARGOBANK AG is based in DUESSELDORF, North Rhine-Westphalia, Germany.

Financial Performance

TARGOBANK AG has demonstrated consistent financial performance, supported by the solid backing of Crédit Mutuel Alliance Fédérale.

The bank's focus on expanding its digital services has contributed to steady growth in both customer base and assets under management.

In 2023, TARGOBANK reported a 10% increase in net profit, driven by higher demand for consumer loans and savings products.

This growth is a testament to the bank's ability to adapt to changing market conditions and meet the evolving needs of its customers.

TARGOBANK's steady growth in assets under management is a key indicator of its financial health and stability.

For more insights, see: German Cooperative Financial Group

Bank Security

At Targobank, security is a top priority. The bank employs a robust security system that includes 24/7 video surveillance, biometric authentication, and secure data storage.

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Targobank's security measures are designed to protect customers' sensitive information, including their personal data and financial transactions.

To prevent unauthorized access, the bank uses a multi-factor authentication process that requires customers to provide a password, token, or biometric scan to access their accounts.

Targobank's online banking platform is also equipped with advanced encryption technology to ensure that customers' data is transmitted securely.

In the event of a security breach, Targobank has a comprehensive incident response plan in place to quickly contain and resolve the issue.

Targobank's security team is comprised of experts who are dedicated to monitoring and improving the bank's security systems to prevent future breaches.

Products and Interest Rates

Targobank offers a range of deposit and savings account options in EUR.

Targobank offers 9 deposits and 10 savings accounts in EUR.

The bank offers fixed deposits in EUR with varying interest rates, depending on the term length.

A 0-month deposit at Targobank earns an interest rate of 1.5% in EUR.

A 6-month deposit at Targobank earns an interest rate of 2.4% in EUR.

A 12-month deposit at Targobank earns an interest rate of 2.35% in EUR.

Targobank also offers deposits with interest rates of 1.9% and 2.2% for 24 and 36 months, respectively.

Products and Interest Rates

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TARGOBANK AG offers a range of products, including 9 deposits and 10 savings accounts in EUR.

You can choose from a variety of deposit options, such as fixed deposits, which are available in different terms.

The 0 months deposit offered by TARGOBANK AG has an interest rate of 1.5% EUR.

For a longer-term commitment, the 36 months deposit has an interest rate of 2.2%.

The bank also offers a 6 months deposit with an interest rate of 2.4% EUR.

In addition, TARGOBANK AG offers a 12 months deposit with an interest rate of 2.35% EUR.

The 24 months deposit has a slightly lower interest rate of 1.9% EUR.

Fixed Deposits Offered

TARGOBANK AG offers a range of fixed deposits in EUR, with interest rates varying depending on the term.

For a short-term deposit, you can earn 1.5% interest on a 0 months deposit, or 2.35% interest on a 12 months deposit.

If you're looking to save for a longer period, TARGOBANK AG offers fixed deposits with interest rates up to 2.60% for a 5-year term.

Decorative cardboard illustration of lock on bank with American paper money under Deposit inscription on blue background
Credit: pexels.com, Decorative cardboard illustration of lock on bank with American paper money under Deposit inscription on blue background

Here's a breakdown of the fixed deposits offered by TARGOBANK AG, including their interest rates and terms:

TARGOBANK AG also offers fixed deposits with interest rates of 2.35% for a 12 months term, and 1.9% for a 24 months term.

Negative Experiences

Unfortunately, some customers have had negative experiences with Targobank.

Targobank's communication skills are questionable, as evidenced by a customer who reached out to them via email and received no response for over 10 days.

They also failed to halt further deductions from the customer's account, despite the associated financing contract being canceled due to the seller's bankruptcy.

Targobank's response to customer complaints is often dismissive, as seen in their reply to the dissatisfied customer, which simply asks them to email their contact details to a specific email address.

The bank's social media team claims to be willing to "take care" of the customer's request, but it's unclear what specific actions they will take.

Frequently Asked Questions

How big is Targobank?

Targobank is a large financial institution with a workforce of 7,200 employees. Its significant size suggests a substantial presence in the market.

Carole Veum

Junior Writer

Carole Veum is a seasoned writer with a keen eye for detail and a passion for financial journalism. Her work has appeared in several notable publications, covering a range of topics including banking and mergers and acquisitions. Veum's articles on the Banks of Kenya provide a comprehensive understanding of the local financial landscape, while her pieces on 2013 Mergers and Acquisitions offer insightful analysis of significant corporate transactions.

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