Tangerine Bank Customer Service Review and Evaluation

Tangerine Bank has a reputation for offering top-notch customer service, with a dedicated team available to assist with a wide range of banking needs.

Their customer service is available 24/7 through phone, email, and live chat, making it easy to get help whenever you need it.

One of the standout features of Tangerine's customer service is their mobile banking app, which allows you to manage your accounts and contact customer support directly from your phone.

Tangerine's customer service team is known for being knowledgeable and helpful, with a focus on resolving issues quickly and efficiently.

Tangerine Bank has been accused of providing terrible customer service, with some customers reporting that they've lost precious time trying to resolve issues.

Customers have reported being bounced back and forth between staff members, with arbitrary resolution dates being given but nothing getting resolved.

One customer had to call the bank multiple times to deposit money, but was ultimately rejected due to an issue with their account. They were asked to pay $20 for wasting their time and trip, but the customer service representative hung up on them instead.

Tangerine Bank has also been criticized for its lack of communication, with customers reporting that they were not notified by phone when payments were due. Instead, they relied on email notifications that were not working well.

In some cases, customers have reported waiting for weeks or even months to resolve issues, such as money transfers being delayed or lost. One customer reported waiting over two weeks for a money transfer to be processed, and had to contact the police due to concerns about the bank's fraudulent activities.

Tangerine Bank has acknowledged the issues and has promised to take action to improve its customer service. However, some customers remain skeptical and have chosen to close their accounts due to the poor service they received.

Tangerine Bank has over 2 million customers, a testament to its popularity and trustworthiness.

Its size is not the only factor in its favor, however, as it has also demonstrated a commitment to client satisfaction, ranking first overall in the J.D. Power 2023 Canada Retail Banking Satisfaction Survey for the twelfth consecutive year.

The bank's ability to provide a wide range of financial products is another plus, making it a good option for those looking for a one-stop-shop for their banking needs.

Tangerine's app UX is also a significant advantage, with many users finding it to be much better and less buggy than those of other banks.

In fact, one user made the switch from a Big 5 Bank after 20 years, citing the lack of fees and better app experience as major reasons for the switch.

You can get a Tangerine debit card by opening a Tangerine No-Fee Daily Chequing Account, which will be mailed to you within 2 weeks.

The debit card is a Visa Debit card that can be used for debit transactions in person and online.

Many online retailers accept Visa Debit cards as a form of payment, making it a convenient option.

You'll receive a new card in the mail before the expiry date, with a different number and expiry date.

This means you'll need to update any information you've given to others, such as for future payments.

A foreign currency conversion fee will be charged for debit transactions conducted in a foreign currency.

Tangerine serves over 2 million customers, a testament to its ability to provide value to its clients.

Its total assets exceed $40 billion, a significant indicator of the bank's stability and security.

Tangerine ranked first overall in the J.D. Power 2023 Canada Retail Banking Satisfaction Survey for the twelfth consecutive year for Client satisfaction in the Midsize Bank Segment.

I made the full switch to Tangerine after leaving my Big 5 Bank, and I find their app UX much better and less buggy.

Tangerine Bank serves over 2 million customers and has more than $40 billion in total assets.

They ranked first overall in the J.D. Power 2023 Canada Retail Banking Satisfaction Survey for the twelfth consecutive year for Client satisfaction in the Midsize Bank Segment.

Some customers have had frustrating experiences with Tangerine's customer service, including being unable to use their cards to get credits and having issues with deposits.

In one instance, a customer called multiple times to get a new pin to deposit money but was repeatedly rejected, wasting their time and trip.

Tangerine's customer service has been criticized for being unhelpful and unresponsive, with one customer reporting that they hung up on them after asking for a manager.

However, many customers have had positive experiences with Tangerine, citing their user-friendly app and no-fee policy as major advantages.

One customer switched from a Big 5 Bank after 20 years and found Tangerine's app UX to be much better and less buggy.

Tangerine Bank offers a mobile banking app that allows customers to manage their accounts and conduct transactions on-the-go.

Their mobile app has a 4.9-star rating on the App Store, indicating high customer satisfaction.

Tangerine Bank's customer service is available 24/7, with multiple channels for customers to get help, including phone, email, and online chat.

Their online chat feature is available through their website and mobile app, allowing customers to get help quickly and easily.

Tangerine Bank has a dedicated team for customer service, ensuring that customers receive prompt and personalized assistance.

Tangerine Bank's customer service team is available to assist with a wide range of topics, including account management, transactions, and technical issues.