Square Tap to Pay Not Working Troubleshooting Guide

Don't worry if your Square Tap to Pay isn't working - it's an easy fix in most cases. If your Square reader is not pairing with your phone, make sure it's fully charged.

First, ensure your phone is running the latest version of the Square app. This is because the app needs to be updated to work with the latest Square reader software.

Check if your Square reader is properly connected to your phone. This can be done by looking for the Bluetooth icon on your phone, which should indicate that the reader is connected.

Try restarting your phone and Square reader. This often resolves the issue, and it's a simple step to take before moving on to more advanced troubleshooting.

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Troubleshooting Connection Issues can be a real pain, but don't worry, I've got some tips to help you get your Square Tap to Pay up and running again.

First, check if your Square Reader is within 3 metres of your device. Any further than this and your Bluetooth connection might be out of range, causing disconnections.

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Try turning off and on the Bluetooth on your device to see if that resolves the issue. For iOS devices, you can find this in Settings > Bluetooth. If you're using an Android device, you can try clearing the Bluetooth cache.

If your Square Reader is connected to a Square Stand by USB cable, try disconnecting the cable and then attempting to pair. Sometimes, a simple reboot can work wonders.

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My device won't pair with my phone, and I'm not sure why. Check if your device is compatible with your phone's operating system, as stated in "Device Compatibility" section.

Make sure your device is fully charged, as low battery levels can cause pairing issues, as mentioned in "Power Issues" section.

Try restarting your device, as this can resolve many connectivity problems, as seen in "Basic Troubleshooting" section.

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If your Square Reader keeps disconnecting, don't worry, it's a common issue. The good news is that it's usually an easy fix.

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First, check if your Square Reader is within three metres of your device. If it's too far away, the Bluetooth connection might be out of range, causing disconnections. Make sure it's close enough to stay connected.

Another possible reason is a low battery. If your Square Reader battery is running low, it may disconnect frequently. Press the button on your Square Reader once to see the battery level. If you see a blinking red light, it's time to charge it immediately.

If your Square Reader is in a dock, plug the dock's power cord into a power outlet to charge it. You can also try briefly putting your device into Airplane mode to see if that resolves the issue.

If none of these solutions work, you can try restarting the app to refresh the connection. Sometimes, a simple restart can fix the problem.

Here are some additional troubleshooting steps you can try:

Remember, if your Square Reader is connected to a Square Stand by USB cable, Bluetooth will automatically turn off. To pair again, simply disconnect the USB cable and try pairing your Square Reader.

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If your device can't pair with your Square Reader, first check that the reader is within three metres of your device. Any further than three metres may mean your Bluetooth connection is out of range and could disconnect.

Try turning Bluetooth off and back on for your iOS device in Settings > Bluetooth. This simple step can often resolve pairing issues.

If you're using an Android device, clearing your Bluetooth cache may be the solution. Check out your device's settings to see how to do this.

If you're still having trouble, try plugging the power adaptor into a different powerpoint. This can sometimes resolve charging issues that are causing pairing problems.

If none of these steps work, check out our YouTube video for additional help with troubleshooting your Square Reader.

Here are some additional steps to try:

If your Square Reader won't accept cards, it's probably due to a simple issue. Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or mobile data connection.

If the Square Reader and device are more than three metres apart, move them closer when in use. This will help the connection stay strong.

Before attempting to make a payment, verify that your Square Reader is connected. Press charge in the Square app, and you should see a single green light on the Square Reader.

Check that the chip on your customer's card is facing up. This is crucial for the payment to go through.

If your customer's card is chip and PIN, ensure it's inserted with the chip facing up. This might seem obvious, but it's an easy mistake to make.

If magnetic stripe card and contactless payments still work, but chip card payments don't, the chip may be damaged. In this case, ask your customer to present a different form of payment.

If you're using a contactless card or NFC-enabled phone, confirm that you've pressed the 'Confirm and Pay' button to activate the customer display. This will allow them to accept the payment.

If you're still having trouble, it's possible that the contactless card or NFC-enabled phone is damaged or broken. In this case, ask your customer to present a different form of payment.

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Here are some common issues and their solutions:

Device Charging Issues can be a real pain. Make sure Square Reader is firmly plugged into a grounded AC socket or into the USB hardware hub of your Square Stand.

Try plugging the power adapter into a different socket, as this can sometimes resolve the issue. If that doesn't work, don't worry, there's more you can try.

To force-shutdown your Square Reader, firmly press and hold its button for a full 20 seconds. This can help reset the device and get it charging again.

Here are the steps to force-shutdown your Square Reader in a concise list:

If your square tap to pay isn't working, try restarting the reader app on your mobile device. This simple step can often resolve the issue.

Make sure your device is running the latest version of iOS or Android, as outdated software can prevent tap to pay from functioning properly.

If you've recently updated your operating system, try restarting your reader app again to see if the issue has been resolved.

Ensure that your card is properly configured in the reader app, with the correct expiration date and security code entered.