
Route shipping insurance is a must-have for businesses that rely on shipping to get their products to customers. This type of insurance protects against losses due to damage, theft, or loss of goods during transit.
The cost of route shipping insurance varies depending on the type of coverage and the value of the goods being shipped. For example, a shipment of high-value electronics may require more expensive coverage than a shipment of low-value clothing.
Businesses can choose from different types of route shipping insurance, including all-risk coverage, which covers damage or loss due to any cause, and named-peril coverage, which only covers damage or loss due to specific causes such as fire or theft.
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What Shipping Insurance Covers
Route Shipping Insurance covers a wide range of issues that can affect your packages. If your package is lost in transit, Route will help you recover it. You can file a claim if your package is stuck in a shipping state other than "Delivered" and enough time has passed for delivery to take place.

Route considers packages marked "delivered" (but not received) as stolen, and you can file a claim if your package is in this situation. You'll need to wait 5 days from the day the package was marked delivered before filing a claim.
If your item arrives damaged, unusable, or in an unacceptable condition, Route will help you get a replacement or a refund. You'll need to include pictures of the item and packaging when filing a claim.
Route's shipping protection focuses on protecting packages from lost in transit, stolen, and damaged issues. Here's a breakdown of what's covered:
- Lost in Transit: If your package goes missing during shipping and is never delivered.
- Stolen: This covers situations where the package is marked as delivered, but the customer claims they never received it.
- Damaged: Route will help you if the item arrives broken, unusable, or significantly different from the description due to damage during shipping.
It's worth noting that Route's terms might have exclusions, so it's always wise to check their terms and conditions for details.
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Filing a Claim and Reporting Issues
You can report an issue with Route through the mobile app, the email you receive from Route, or by visiting claims.route.com. Their team is ready to assist you with any questions.

Route will not refund the Route fee, and they also won't pay custom/duty fees. If your order is lost, damaged, or stolen, Route's expert support team helps ensure that your order gets replaced or refunded as preferred.
Claims will be reviewed for approval within 1-2 business days from filing. Once your order has been fulfilled, you'll receive a shipping confirmation with a tracking number, which you can use to track your package in real-time.
If you need to reorder an item, Route will reorder the items for you, depending on in-stock availability. Unavailable items will be refunded, and Route will cover the cost of any reorders, including shipping, taxes, and Route Shipping Protection.
Related reading: How to Value Items for Insurance Claim
Types of Lost or Damaged Items
Route shipping insurance helps protect against loss or damage to items during transit.
Electronics, such as laptops and smartphones, are particularly vulnerable to damage due to their fragile nature.
Delicate items like jewelry and glassware are also at risk of breakage.
Valuables like cash and important documents are often misplaced or stolen during shipping.
If this caught your attention, see: Shipping Insurance for High Value Items
Stolen Items Policies

If you've had a package marked as delivered but it never showed up, Route considers it stolen and you must file a claim within 30 days. This is to ensure the package wasn't mis-delivered or easily found around your premises.
Route may require a police report in some cases, which you'll need to file and send to them. Be aware that filing a false police report can result in serious consequences, such as being charged as a misdemeanor or felony.
If you input the correct address at checkout but the package was delivered to the wrong address, Route considers this as stolen and will replace the order for you.
Consider reading: How to File Insurance Claim against Other Driver without Insurance
Damaged Items Policies:
Damaged items can be a hassle, but knowing the policies can help. Damaged Item Arrived orders must be filed within 30 days of the delivery date.
If you received a broken item, you need to check your city ordinances to dispose of it properly. This is especially true for items like shattered glass.

A damaged item is considered unusable, clearly fractured, shattered, bent, crushed, or otherwise severely impaired. Route does not cover cosmetic damage like scratches or dents unless it's due to shipping, manufacturing, packaging errors, or unsealed items.
Route requires further evidence of your damaged item, such as more photos or videos. This is to ensure your claim is legitimate.
Customized items are a special case, as Route cannot reorder them for you due to the added liability of getting the custom item wrong. Instead, you might be offered a refund.
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Package Protection Basics
Route's package protection is a leader in the industry, and for good reason - it offers peace of mind at an affordable price.
The cost to fully protect your package is calculated based on the subtotal of your order, so you know exactly what you're paying for.
Route's protection covers your package from loss, damage, or theft, giving you confidence that your order will arrive safely.
If your package does have an issue upon arrival, you can easily file a shipping issue with Route and receive a replacement or refund.
Route's protection is a valuable service that's worth considering, especially for valuable or important packages.
Should You Get Shipping Insurance?

You should get shipping insurance if you want to protect your packages from loss, damage, or theft. With Route Insurance, you can rest assured that your packages are covered in case something goes wrong during shipping.
The cost of Route Insurance is calculated based on the subtotal of your order, making it an affordable option for all customers. This means you can get peace of mind without breaking the bank.
Route Insurance provides protection against losses, ease of filing claims, and peace of mind when shopping online. It's a must-have for anyone who wants to ensure their packages are delivered safely and securely.
Here are some of the benefits of Route Insurance at a glance:
- Protection Against Losses
- Ease of Filing Claims
- Peace of Mind
- Enhanced Customer Experience
- Cost-Effective
- Fast and Reliable Delivery
- Customer Service
- Environmentally Conscious Shipping
Route Insurance is essential for anyone who regularly shops online, and it's a great way to protect yourself against package theft and loss. By choosing Route Insurance, you can make a conscious choice to support sustainability and reduce your impact on the environment.
Key Information and Takeaways

Route shipping insurance has got your back in case something goes wrong. It protects both sellers and shoppers against lost, stolen, or damaged packages.
Route's insurance is a buffer between sellers and unhappy customers, initiating replacements or refunds for insured items.
One of the benefits of Route is that it offers carbon-neutral shipping through partnerships with companies like Patch.
Filing a claim with Route is a breeze – you can do it directly on their website without needing a police report.
Route is a comprehensive package protection option, but it's worth considering other options too. This gives sellers the flexibility to choose the best package protection provider for their needs.
Sources
- https://5logistics.com/blog/route-insurance-a-brief-overview-of-preventing-inevitable-shipping-losses/
- https://e-cosmetorium.com/pages/route-shipping-insurance
- https://stallionexpress.ca/blog/what-is-route-shipping-insurance/
- https://toledogoldfish.com/pages/route
- https://pathfinderknifeshop.com/pages/what-is-route-shipping-insurance
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