Redstone Federal Credit Union: Your Partner in Financial Success

Redstone Federal Credit Union has been a trusted partner in the financial success of its members since 1951. With over 70 years of experience, they've built a reputation for providing expert financial guidance and innovative solutions.

Redstone FCU has grown to serve over 400,000 members across the southeastern United States. Their commitment to community involvement is evident in their numerous charitable initiatives and sponsorships.

As a not-for-profit credit union, Redstone FCU operates on a cooperative model, meaning that profits are reinvested back into the organization to benefit its members. This approach allows them to offer competitive rates and personalized service.

Redstone FCU's membership is open to anyone who lives, works, worships, or attends school in certain areas, making it accessible to a wide range of individuals and families.

At Redstone Federal Credit Union, we're committed to providing our members with a wide range of financial services to meet their needs.

We offer a variety of checking accounts, including the popular Redstone Rewards Checking account that earns you cash back on your debit card purchases.

Our credit union also provides a range of loan options, such as personal loans, mortgages, and auto loans, all with competitive interest rates and flexible repayment terms.

Redstone credit union started using OnBase in 2003 for document management and storage. It has since become a mainstay for their process and content modernization efforts.

The credit union saved almost 2,000 hours per year by digitizing its in-branch dispute process with OnBase Unity Forms and Workflow. This eliminated the need for physical signatures and reduced duplicate steps.

Redstone created an online debit card dispute tool, which saved time and improved the member experience. The self-service tool allowed members to dispute a charge in a new, fully digital process.

By automating provisional credits, Redstone generated tremendous benefits for the organization and its members. Here are some specific benefits:

We offer a range of services designed to make your life easier.

Our team is available 24/7 to provide technical support, ensuring you're never left in the dark. We're just a call or click away.

We provide personalized coaching to help you achieve your goals, whether it's improving your time management or mastering a new skill. Our coaches are experts in their field and are dedicated to your success.

Our services also include project management, where we'll work closely with you to bring your ideas to life. We'll handle the logistics and ensure your project stays on track.

We offer flexible scheduling to accommodate your needs, whether you're looking for a one-time consultation or ongoing support.

We're proud to say that our solution has made a significant difference in the way Redstone operates.

Time and cost savings are just the beginning. By automating the dispute process, Redstone saves more than 5,100 hours per year - the equivalent of three full-time employees.

Elevating member experiences is also a key benefit. With provisional credits issued within minutes, Redstone's members enjoy a cumulative annual wait-time reduction of 33,557 business days.

Funds recovered have also seen a significant boost, increasing by 329% over a three-year period. This is a direct result of our solution's ability to automate the detection of repeat dispute requestors and improve compliance with regulatory requirements.

Our solution has helped Redstone's fraud analysts focus on what they do best - detecting and preventing fraud. This has greatly improved their recovery rate and reduced losses.

Using our solution has totally changed how Redstone operates, making it more efficient and streamlined.

We take a holistic approach to our work, integrating multiple disciplines to achieve a comprehensive understanding of each project. Our team consists of experts from various fields, allowing us to tackle complex problems from different angles.

We prioritize collaboration and open communication, ensuring that all team members are informed and engaged throughout the process. This leads to a more efficient and effective outcome.

Our approach is guided by a set of core values that emphasize creativity, innovation, and a commitment to excellence. We strive to push the boundaries of what's possible and deliver exceptional results.

By combining our expertise and working together seamlessly, we're able to deliver high-quality solutions that meet the unique needs of each client. This collaborative approach has been instrumental in driving our success.

Through our unique approach, we've been able to tackle even the most complex challenges and achieve remarkable results. Our dedication to collaboration and innovation has earned us a reputation as a trusted partner.