Quicken Problem Downloading Synchrony Bank Account Solutions

If you're experiencing issues downloading your Synchrony bank account in Quicken, don't worry, you're not alone. Many users have reported similar problems.

The issue often arises from an outdated Quicken version or a mismatched account settings. Updating Quicken to the latest version can resolve this issue.

To troubleshoot, try disconnecting and reconnecting your Synchrony account in Quicken. This simple step can often resolve the problem.

Quicken's built-in troubleshooting tools can also help identify and fix the issue.

Some users are experiencing issues with downloading transactions from Synchrony Bank into Quicken.

The issue can occur even when the download starts normally and doesn't error out.

Users have reported that Synchrony Bank transactions are not downloading, with some seeing 20+ transactions that never downloaded.

For example, one user's Synchrony Bank account shows 20+ transactions that never downloaded.

The issue seems to be affecting multiple Quicken users, including those using Express Web Connect.

Express Web Connect is the connection type that's being used by at least one user.

The problem is not limited to one specific Quicken version, as it's been reported by users of Quicken Classic Premier for Windows, version R57.16.

This Quicken version is used by at least one user who's experiencing the issue.

It's also worth noting that some users are being directed to contact Synchrony Bank directly for assistance.

In one case, a user was told to call Synchrony Bank after chatting with a Quicken Agent.

If you're experiencing issues downloading your Synchrony Bank account in Quicken, there's a possible solution to try.

Check to make sure there are new transactions for Quicken to pull in from the .qfx document. The file size of the .qfx file should also be larger than 0, as a 0-byte file indicates the financial institution is giving you a bad file.

To troubleshoot, backup your Quicken file and deactivate the account that's failing to pull the information in. Then, try importing the file again by going to File>File Import>Web Connect (.QFX) File….

You'll get a prompt asking if you want to add as a new account or link to an existing account. Try linking to the correct account first. If it still refuses to pull the transactions in, deactivate that account again, import the file, and select to add as a new account.

If it can import the transactions into the new account, you should be able to cut and paste those transactions into the correct account and delete the new account it created.

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