Becoming a property claims adjuster can be a rewarding career move, especially if you enjoy working with people, have strong analytical skills, and are comfortable with ambiguity. Property claims adjusters work for insurance companies, investigating and settling claims related to property damage.
To become a property claims adjuster, you typically need a high school diploma and complete a training program or apprenticeship. Some employers may also require a college degree or certification. Property claims adjusters must also be licensed in the state where they work.
Property claims adjusters often work on-site at damaged properties, assessing damage and determining the extent of losses. They must be able to communicate effectively with policyholders, contractors, and other stakeholders.
What is a Property Claims Adjuster?
A property claims adjuster is a professional who verifies policyholder requests for funds from an insurance policy. They determine a fair amount for settlement in various types of claims, including property damage.
Their main role is to carry out a detailed investigation into the claim, which involves inspecting the damage, reviewing police reports, speaking to witnesses, and talking to property owners.
A claims adjuster's investigation may include interviewing the claimant, witnesses, and inspecting the property to determine the extent of the damage and the costs of repairing the property.
Here are the key steps a claims adjuster takes during an investigation:
- Inspecting the damage
- Reviewing police reports
- Speaking to witnesses
- Talking to property owners
Once the investigation is complete, the adjuster determines the amount of the insurance company's potential liability to its insured.
Becoming a Property Claims Adjuster
To become a property claims adjuster, you'll typically need at least a high school diploma, although an associate's or bachelor's degree can be preferred.
In the United States, the most common educational background for property claims adjusters is a bachelor's degree, with 76.9% of property claims adjusters holding this level of education.
A property claims adjuster's skills are crucial to their success in the field. According to data from real property claims adjuster resumes, the top skills for this role include customer service, claims handling, Xactimate, and strong customer service.
Customer service is the most important skill for property claims adjusters, with 34.39% of property claims adjusters citing it as one of their top skills.
New property claims adjusters typically spend 1-3 months on post-employment, on-the-job training, where they learn the skills and techniques required for their job and employer.
Here's a breakdown of the time it takes to gain competency as a property claims adjuster based on U.S. Bureau of Labor Statistics data and real property claims adjuster resumes:
Some states require a certain number of hours of training that must be done ahead of time. For example, in California, licensed independent insurance adjusters must complete a minimum of 24 hours of continuing education every two years.
Job Description and Responsibilities
As a property claims adjuster, your primary role is to investigate and settle insurance claims in a fair and timely manner. You'll work closely with policyholders, insurance companies, and other stakeholders to resolve claims efficiently.
Your key responsibilities include inspecting damaged properties, gathering evidence, and assessing the extent of the damage or loss. This involves reviewing policy documents, interviewing witnesses, and taking photographs or videos of the affected area.
You'll also need to communicate complex information to policyholders, explain the claims process, and provide updates on the status of their claim. This requires strong interpersonal and communication skills, as well as the ability to handle sensitive or emotional situations.
Assignment
As part of managing your job responsibilities, you'll be assigned a specific role or task. This is where the assignment process comes in.
A claim handler or team will be assigned to manage your claim, guiding you through the process. This ensures that your claim is handled efficiently and effectively.
You'll receive guidance and support throughout the process, helping you stay on track and meet your responsibilities.
Investigation
Your claim handler will determine if your claim is covered, and the cost of any covered damages. If you’re due a settlement, your claim handler will work to get you your money, less your deductible, as quickly as possible.
You'll have the opportunity to answer questions and provide additional details about your claim to your handler. They'll use this information to make an informed decision.
Your claim handler will work to get you your money quickly, but the speed of the process may vary depending on the specifics of your claim.
Career and Salary Information
The average Property Claims Adjuster salary in the United States is $54,520 per year or $26 per hour, with salaries ranging between $39,000 and $74,000 per year.
You can expect to earn a decent income as a claims adjuster, with an average salary of $61,465 per year, according to Indeed.com. However, some adjusters can earn thousands of dollars a week, depending on the number of claims they're working on.
As a claims adjuster, you'll have a stable career with a lot of freedom in your work. You'll have the opportunity to work on a variety of tasks, from estimating hurricane damage to doing paperwork, consulting, inspection, and more.
Average Salary
The average salary for a Property Claims Adjuster in the United States is $54,520 per year or $26 per hour, with salaries ranging between $39,000 and $74,000 per year.
According to Indeed.com, a claims adjuster's average salary in the U.S. is $61,465 per year.
Some Property Claims Adjusters can earn thousands of dollars a week, depending on the number of claims they're working on at once.
Here's a breakdown of the average Property Claims Adjuster salary in the U.S.:
Job Satisfaction
As a claims adjuster, you'll have a very stable career with consistent demand, even in a recession.
You'll have the freedom to work independently, choosing how you charge for the job and how you're paid.
Claims adjusters get to work on a variety of tasks, from estimating hurricane damage to doing paperwork and consulting.
This job flexibility allows you to build a career that focuses on what you love and outsource the parts you don't enjoy.
With a mobile job, you'll have the opportunity to travel and experience different environments, which can be a great perk for those who enjoy exploring new places.
Insurance and Claims Process
Documenting property damage is a crucial step in the claims process. Take photos, notes, and any other relevant documentation to support your claim.
The claims adjuster will inspect the damage, review police reports, speak to witnesses, and talk to property owners to determine the extent of the damage and the costs of repairing the property.
Here are some key steps the claims adjuster will take:
- Inspecting the damage
- Reviewing police reports
- Speaking to witnesses
- Talking to property owners
The adjuster's goal is to determine a fair amount for settlement, but they may try to convince property owners to accept less money than their claim is worth.
Authorizing Act
The Authorizing Act is a crucial aspect of the insurance and claims process. Cal. Ins. Code Section 14021 defines an insurance adjuster as a person who makes investigations for adjusting or disposing of claims related to insurance policies.
To be considered an insurance adjuster, a person must engage in the business of making investigations for a consideration, such as payment. This can include soliciting insurance adjustment business.
Insurance adjusters play a vital role in the claims process, and their actions are governed by specific laws and regulations. Cal. Ins. Code Section 14021 outlines the requirements for being an insurance adjuster, emphasizing the importance of transparency and fairness in the process.
Declared Emergency
In the event of a declared emergency situation by the Insurance Commissioner, special registration and certification links become available on CDI's Adjuster Online Services. These links allow insurers to register adjusters not licensed in California.
Qualified insurance adjusters, adjuster firms, and qualified managers can also register their employees who are authorized to adjust claims during a declared emergency situation in California. This is done through the Declared Emergency Situation section on CDI's Adjuster Online Services.
The work performed by independent insurance adjuster employees and adjusters not licensed in California must be under the active direction, control, charge, or management of a licensed adjuster, qualified manager, or insurer authorized to do business in California.
Typical Home Claim Coverage
Typically covered under a home and property claim are losses caused by wind, hail, fire, and lightning. This includes damage to your roof caused by a downed tree.
Some common causes of water damage are also typically covered, such as water leaking from a pipe inside the home, frozen or burst pipes if reasonable care is used to maintain heat, and water backing up through a sewer or drain with a special endorsement.
Items lost by theft, like jewelry, electronics, silverware, goldware, and rugs, are also typically covered.
Submit a Bond
To submit a bond, you'll need to fill out a Bond of Insurance Adjuster form, specifically LIC 31A-14, which is required for the penal sum of $2,000.
The bond must be executed by a California admitted surety and signed by the principal. If the applicant is a business entity, the business entity must be named as the principal.
You can submit the bond electronically as an attachment to an application on Sircon.com or via the NIPR warehouse.
Fee Information
If you're interested in becoming an insurance adjuster, you'll need to know about the fees involved in the licensing process.
The cost of a license application for a two-year term is $311 per qualified manager.
To become licensed, you'll also need to pay for an examination, which costs $79 and is scheduled using the PSI exam scheduling service.
You'll also need to obtain a branch office certificate, which costs $52.
Fingerprinting is also required, and the fees for this can be found on the fingerprint processing link.
Here is a summary of the fees:
- License Application - Two year term: $311 per qualified manager.
- Examination: $79.
- Branch Office Certificate: $52
- Fingerprints: Review Fingerprint processing link for fees.
Home Claim Process
The home claim process can be a stressful experience, but with the right steps, you can navigate it more smoothly.
First, document the damage with photos, notes, and anything else that might be helpful. This will make it easier for the insurance company to understand the extent of the damage.
You'll also want to take steps to mitigate further damage. This might involve boarding up broken windows or covering damaged roofs to prevent further damage from the elements.
A claims adjuster will be assigned to your case, and their main role is to verify your policy and determine a fair amount for settlement. They'll inspect the damage, review police reports, speak to witnesses, and talk to property owners to gather all the necessary information.
The claims adjuster will then submit documentation to the insurance company describing the incident and recommending a claim amount. This amount will be based on the extent of the damage and the costs of repairing the property.
Here are some key steps to expect during the claims process:
- Inspecting the damage
- Reviewing police reports
- Speaking to witnesses
- Talking to property owners
If you're entitled to a settlement, the insurance company will issue it to you, or a service provider, according to your claim and policy details.
Insurance Response Timeframe
Insurance response timeframe can be a bit confusing, but it's essential to understand the process. Each state has its own guidelines for insurance adjusters to respond to a claim, so it really depends on where you live.
Some states may have a standard response timeframe, while others may have more flexible rules. This can be frustrating if you're waiting for an update on your claim.
Fortunately, most states require insurance adjusters to respond to a claim within a certain timeframe, usually ranging from a few days to a week or two. This gives you a rough idea of when to expect a response.
However, it's always best to check with your state's insurance department for specific guidelines on response timeframes. This will give you a clear understanding of what to expect from your insurance adjuster.
Frequently Asked Questions
What not to say to a home claims adjuster?
When speaking with a home claims adjuster, avoid making guesses or speculating about the cause of damage, and refrain from discussing other insurance claims or admitting fault or liability. This will help ensure a smooth and accurate claims process.
What is property insurance adjustment?
Property insurance adjustment involves evaluating insurance claims for structural damage or third-party property damage to determine liability coverage. A property claim adjuster assesses the extent of damage to settle claims fairly and efficiently.
What is the highest paid adjuster?
The highest paid adjuster is the Damage Inside Adjuster, with a salary range of $96,000-$100,000 per year. This role offers a significant compensation package for those in the insurance claims industry.
Sources
- https://www.insurance.ca.gov/0200-industry/0050-renew-license/0200-requirements/insurance-adjuster.cfm
- https://www.zippia.com/property-claims-adjuster-jobs/
- https://www.libertymutual.com/claims-center
- https://www.statefarm.com/claims/home-and-property
- https://www.investopedia.com/terms/c/claims-adjuster.asp
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