
Prescription preauthorization is a crucial step in the healthcare process, but it can be confusing and frustrating for patients and prescribers alike.
Insurance companies use preauthorization to determine whether a medication is covered and what the out-of-pocket costs will be.
This process typically involves submitting a request to the insurance company, which then reviews the medication's medical necessity and coverage status.
The insurance company may request additional information or clarification before making a decision.
Preauthorization can take anywhere from a few hours to several days or even weeks to process.
A study found that 70% of prescriptions require preauthorization, highlighting the importance of this step in the healthcare process.
Patients should always check with their insurance company to see if preauthorization is required before filling a prescription.
By understanding the preauthorization process, patients can better navigate the healthcare system and ensure they receive the necessary medications.
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What Is Prescription Preauthorization?
Prescription preauthorization is a process used by health insurance companies to manage costs. Prior authorization is also called prior approval or pre-authorization.
Many health insurance companies, Medicare, and Medicaid use this process. Without prior authorization, you may end up paying the entire cost or be denied the treatment.
Certain medications, tests, procedures, surgeries, and medical devices require prior authorization. This means you need to get approval before you can get coverage for them.
The prior authorization process involves several steps, but the specifics are not provided in the given article sections.
The Preauthorization Process
Your doctor usually starts the prior authorization process by submitting a request on your behalf, including details about your diagnosis and why a specific prescription drug, medical service, or surgery is needed.
Your doctor may complete the Prior Authorization Request form and fax it to (888) 697-8122. If you're unsure whether the process has begun, contact your doctor's office directly to confirm a prior authorization request was submitted.
Medicare members may also call Customer Service at the number on their member ID card to check on the status of their prior authorization request.
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Process Initiation
Your doctor usually starts the prior authorization process by submitting a request on your behalf, including details about your diagnosis and why a specific prescription drug, medical service, or surgery is needed.
To submit the request, your doctor may complete the Prior Authorization Request form and fax it to (888) 697-8122. You can also ask your doctor's office to confirm if a prior authorization request was submitted.
If you are unsure whether the process has begun, contact your doctor's office directly to confirm. Medicare members can also call Customer Service at the number on their member ID card.
You may be asked to fill out forms that your provider's office will use to submit the request, depending on how much information they already have. These forms will include information about you, your medical conditions, and your needs.
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The Preauthorization Process
The preauthorization process can be a waiting game, but how long does it take? It typically takes 24 to 72 hours, but that's just a general estimate.
At the federal level, rules have been finalized to streamline the process, requiring health plans to respond within seven days to non-urgent requests, and within 72 hours for urgent ones, starting in 2026.
Some insurance providers reply to requests within 30 business days, but many can respond sooner. For example, dermatologists found that about half of their patients got a reply in under 8 business days.
The type of medication prescribed can affect response time, with some medications getting approval faster than others.
In some cases, health plans may respond within 24 to 72 hours, but this can vary depending on the specific plan and medication.
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Who Needs Preauthorization
Your healthcare provider, authorized representative, or you may submit a prior authorization request by calling (800) 535-9481.
What requires prior authorization can vary from one insurance provider to another. It can also vary from plan to plan, year to year, or state to state. You may need prior authorization for a prescription even if you never needed it before, as was the case with a medication for a skin condition.
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Commercial Members
As a commercial member, you have a few options to submit a prior authorization request. You can find the right prescription drug or medical procedure authorization form for your situation.
You can also log into your account on the website and complete the request online.
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Who Needs?
You may need to get prior authorization from your insurance provider if you're treating a skin condition with a medication that isn't working as well as you'd like.
Prior authorization requirements can vary from one insurance provider to another, and even from plan to plan, year to year, or state to state.
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Understanding Preauthorization
Preauthorization is a process that ensures you receive necessary medical care while preventing unnecessary expenses. It's a way for your insurance provider to review and approve certain medical services or prescriptions before they're covered.
Your doctor or provider usually requests preauthorization for you, but you can also ask them to do so if you're unsure about the process. Some medications and services require preauthorization, and your insurance provider will let you know if it's needed.
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Certain medications, like those with serious risks or high costs, are more likely to require preauthorization. Your insurance provider may also check if the treatment is being duplicated, such as if you've already had a test or procedure recently.
Here are some types of medications that may require preauthorization:
- Drugs with serious risks (such as severe side effects)
- Expensive drugs (especially if there is a lower-cost drug available to treat the condition you have)
- Drugs that carry a high risk for misuse or addiction
- Drugs that are used for both cosmetic reasons and to treat medical conditions
Preauthorization requirements can vary between health plans, so it's essential to check your specific plan's rules. Some services may require preauthorization under one plan but not another.
Your insurance provider needs to ensure that ongoing or recurrent services are helping you. For example, if you've been having physical therapy for three months, your provider may need to demonstrate that it's making progress before getting approval for more sessions.
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Preauthorization and Insurance
Insurance companies use prior authorization to ensure that medical services are necessary and cost-effective. This process helps prevent unnecessary spending on healthcare.
Prior authorization is a way of rationing healthcare, making sure that only those who need expensive drugs or services receive them. Your health plan is essentially deciding who gets what treatment.
Insurance companies develop guidelines and coverage criteria for prior authorization based on clinical need and therapeutic rationale. These guidelines are developed by pharmacists and other qualified health professionals.
Prior authorization helps avoid inappropriate drug use and promotes the use of evidence-based drug therapy, ultimately minimizing overall medical costs.
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What Is Managed Care?
Managed care is a way for health plans to make sure that medical services are necessary and cost-effective. It's a system designed to keep healthcare costs in check by rationing paid access to expensive drugs and services.
Prior authorization is a key tool in managed care. It's a process that requires the prescriber to receive pre-approval for prescribing a particular drug in order for that medication to qualify for coverage under the terms of the pharmacy benefit plan.
Some medications are more likely to require prior authorization, including those with serious risks, expensive drugs, and those that carry a high risk for misuse or addiction.
The goal of prior authorization is to ensure that patients receive the most appropriate medications while reducing waste, error, and unnecessary prescription drug use and cost. This is achieved by implementing a well-designed, evidence-based prior authorization program that optimizes patient outcomes.
The process of prior authorization involves reviewing the clinical need and therapeutic rationale for the prescribed medication. This is done to ensure that the medication is safe, effective, and provides the greatest value for the patient's condition.
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Here are some examples of medications that may require prior authorization:
- Drugs with serious risks (such as severe side effects)
- Expensive drugs (especially if there is a lower-cost drug available to treat the condition you have)
- Drugs that carry a high risk for misuse or addiction
- Drugs that are used for both cosmetic reasons and to treat medical conditions
In some cases, your insurer might agree to give you a short-term supply of a medication while they are making their decision. This is done to ensure that patients have access to necessary care while the prior authorization process is underway.
Cost
Insurance companies want to know if a treatment or service makes financial sense for you. They'll often look for the most economical option for your condition.
If your provider prescribes a more expensive treatment, they might ask why a cheaper one wouldn't work just as well. Your provider will need to show that the more expensive option is a better choice for you.
Some insurance companies require step therapy, which means they'll only pay for a more expensive treatment after you've tried a cheaper one and it didn't help. This concept applies to other medical procedures too, like not agreeing to an MRI unless an X-ray would not be enough.
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Frequently Asked Questions
How long do prior authorizations take for medication?
Prior authorizations for medication typically take 24 to 72 hours to process. You can check the status of your request on our prior authorizations page or contact your doctor's office for more information.
Who is responsible for obtaining preauthorization?
If you use an in-network healthcare provider, they'll handle the prior authorization process. If not, you're responsible for obtaining preauthorization yourself.
Sources
- https://www.blueshieldca.com/en/home/be-well/pharmacy/drug-prior-authorizations
- https://www.amcp.org/concepts-managed-care-pharmacy/prior-authorization
- https://www.verywellhealth.com/prior-authorization-1738770
- https://content.naic.org/article/what-prior-authorization
- https://www.aad.org/public/fad/prior-authorization
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