Plainscapital Bank Customer Service for All Your Banking Needs

Plainscapital Bank offers 24/7 customer service through its online banking platform, allowing you to manage your accounts and transactions at your convenience.

Plainscapital Bank has a dedicated team of customer service representatives available to assist with any banking needs or concerns, Monday through Friday from 8am to 7pm, and Saturday from 9am to 1pm.

You can reach the bank's customer service team by calling their toll-free number, 1-866-318-5195, or by visiting one of their many locations throughout Texas.

Plainscapital Bank is committed to providing excellent customer service, with a team that is trained to handle a wide range of banking inquiries and issues.

Debit Card Protection is a top priority at PlainsCapital Bank. They have sophisticated fraud detection software that monitors every card transaction, 24/7.

If suspicious activity is detected on your card, PlainsCapital Bank will contact you right away to let you know. This can happen via phone, text, or email.

You're protected by the payment processing network's Zero Liability protection policy, which means you won't be held responsible for any fraud on your account.

To cancel your debit card if it's been lost or stolen, call PlainsCapital Bank's customer service at 866.762.8392 during business hours. Outside of business hours, you can call 866.392.9952.

PlainsCapital Bank will shut down your card immediately if you report a transaction as fraudulent. You can then order a new card at a branch or by calling the bank.

If you suspect any fraudulent activity on your debit card, call PlainsCapital Bank Customer Service at 866.762.8392 immediately.

PlainsCapital Bank has sophisticated fraud detection software that monitors every card transaction, 24/7, to catch suspicious activity.

If your PlainsCapital Debit Card has been lost or stolen, call 866.762.8392 during business hours (Monday – Friday, 8 a.m. to 6 p.m.) to cancel it.

You can also call 866.392.9952 to cancel your debit card outside of regular business hours.

PlainsCapital Bank will contact you right away by phone, text, or email if suspicious activity is detected on your card, and you can report any fraudulent transactions to them.

Activating your debit card is a straightforward process. You can do it by calling the 24/7 Card Activation line at 866.392.9952.

If you need more assistance with your debit card, you can visit the Customer Support Hub for help.

At PlainsCapital Bank, customer support is a top priority. The Customer Solution Center Agent is responsible for answering a large volume of customer calls and inquiries, typically about checking and savings accounts, time deposits, loans, and more.

To ensure that customers receive exceptional service, Customer Solution Center Agents greet and assist customers in a friendly and professional manner. They continually maintain a working knowledge of all relevant company software, products, and services to effectively answer customer inquiries.

Customer Solution Center Agents are responsible for closing each call by typing a summary that includes the outcome of the call. This ensures that customers experience service beyond expectations and that the information provided is thorough and accurate.

To work as a Customer Solution Center Agent, you'll need a High School diploma or equivalent, as well as at least one year of customer service experience in a professional environment. Bilingual skills, specifically English and Spanish, are preferred.

Some key skills for a Customer Solution Center Agent include excellent verbal and written communication skills, customer service focus, and problem-solving skills. They must also be able to work independently and multi-task in a fast-paced environment.

Here are some of the ways PlainsCapital Bank makes banking convenient: