Meeting PCI DSS audit requirements can be a challenge, especially when it comes to dealing with stale evidence. This is because PCI DSS requires organizations to maintain accurate and up-to-date records of their compliance efforts.
Stale evidence can occur when records become outdated or incomplete, making it difficult to demonstrate compliance to auditors. In fact, the PCI DSS standard requires organizations to maintain records for at least 90 days, as stated in requirement 10.2.2.
To avoid stale evidence, organizations should implement a regular review and update process for their records, ensuring that they remain accurate and relevant. This process can help identify and address any discrepancies or gaps in their compliance efforts.
Common Violations and Risks
Companies may not even be aware that their data protection systems are not PCI-DSS compliant.
Neglecting audit responsibilities is a common mistake, with many organizations failing to carry out network scans or choosing non-compliant scanning methods.
Time and cost issues can lead companies to cut back on required quarterly network scans, which are meant to detect security problems and manage emergent threats.
Under PCI-DSS, companies must also execute internal and external scans to check for unpatched software or encryption problems, but they might fail to carry out penetration scans to test the network perimeter.
Security practices can decay without regular assessments, and companies can outgrow existing PCI policies, creating new security vulnerabilities.
Common Violations
Companies often neglect their audit responsibilities, failing to carry out network scans or using non-compliant scanning methods.
Many organizations cut back on scanning due to time and cost issues, which can lead to PCI-DSS non-compliance.
Companies may not be aware that their data protection systems are not PCI-DSS compliant, which can lead to disciplinary procedures.
Insufficient or outdated security controls can create new security vulnerabilities, especially if companies outgrow existing PCI policies.
Security practices can decay without regular assessments, making it essential for companies to stay on top of their security measures.
Reputation Damage and Costs
Non-compliance with regulations can severely damage a company's reputation, making it difficult to regain customer trust. This negative publicity has long-lasting effects.
Ignoring compliance requirements can lead to increased security investments and mandated security improvements, resulting in higher costs.
Meeting PCI DSS Requirements
Meeting PCI DSS Requirements can be a daunting task, especially when it comes to maintaining compliance. To ensure you're on the right track, let's review some key requirements.
URM's blog provides valuable insights into the new PCI DSS requirements around targeted risk analysis, which involve two types of TRA in the Standard. These requirements are crucial for achieving and maintaining compliance to the Payment Card Industry Data Security Standard (PCI DSS).
To meet Requirement 11 in a PCI assessment, you'll need to provide evidence of your organization's security scanning and testing policies and procedures. These should accurately reflect your actual methods and standards and be reviewed and updated at least annually.
Here are some specific requirements you'll need to meet:
- Your organization should have policies and procedures implemented that outline security scanning and testing.
- If wireless scanning falls under your responsibility, a list of authorized access points and documentation of actual efforts to identify rogue APs need to be kept (at least quarterly).
- You should have at least four internal vulnerability scans and four external ASV scans, as well as any documented remediation efforts (usually in the form of tickets) related to vulnerability mitigation.
- At least yearly penetration test reports are required to be reviewed for PCI compliance, so ensure those are conducted and remediation efforts documented.
Regularly reviewing and updating your policies and procedures will help you stay on top of your PCI DSS requirements.
Understanding PCI DSS
PCI DSS is a widely recognized standard to safeguard personal information of payment card users and improve transaction security. It was jointly developed and launched by the four major credit card issuers – Visa, MasterCard, Discover, and American Express – in 2004.
The standard has six primary goals. These goals include maintaining a secure network, securing cardholder data, using updated antivirus software, limiting access to system information, continuously monitoring networks, and creating an information security policy.
The PCI DSS standard requires companies to have a documented information security policy to ensure security and information protection follow a rigorous process. This policy should reflect the company's risks and be reviewed and updated at least annually.
Here are the six primary goals of PCI DSS in a concise list:
- Maintain a secure network
- Secure cardholder data
- Use updated antivirus software
- Limit access to system information
- Continuously monitor networks
- Create an information security policy
What Is DSS?
The Payment Card Industry Data Security Standard (PCI DSS) is a widely recognized standard to safeguard the personal information of payment card users.
It was jointly developed and launched by the four major credit card issuers – Visa, MasterCard, Discover, and American Express – in 2004.
The standard has six primary goals that guide companies in securing cardholder data.
These goals are designed to ensure the security of transactions and protect consumers' sensitive information.
Here are the six primary goals of PCI DSS in a concise list:
- Maintain a secure network.
- Secure cardholder data.
- Protect against malware.
- Control access to system information and processes.
- Monitor and test networks regularly.
- Develop and maintain a documented information security policy.
Each goal builds upon the previous one, creating a robust framework for companies to follow.
What is Required for Requirement 11?
To meet the requirements for Requirement 11, you'll need to have policies and procedures in place that outline security scanning and testing. These policies should accurately reflect your organization's actual methods and standards.
You should also keep a list of authorized access points and documentation of actual efforts to identify rogue APs, at least quarterly. This is especially important if wireless scanning falls under your responsibility.
At least four internal vulnerability scans and four external ASV scans are required, along with any documented remediation efforts related to vulnerability mitigation. This includes annual (or bi-annual for Service Providers) segmentation testing results.
You'll also need to have at least yearly penetration test reports reviewed for PCI compliance. This includes annual (or bi-annual for Service Providers) segmentation testing results.
Preparation and Remediation
To prepare for a PCI DSS assessment, you need to conduct a gap analysis to evaluate compliance against PCI-DSS requirements. This will reveal any vulnerabilities or non-compliant areas in security policies, cardholder data handling, access controls, etc.
Regular assessments are crucial to stay aware of PCI requirements and ensure your company is compliant. Research PCI-DSS regulations and understand what they demand of your company, as regulations change throughout the update cycle, adding new measures that could affect your business.
After identifying gaps, you'll need to remediate findings by strengthening security based on the gap analysis results. This involves updating firewall rules, encryption protocols, account access procedures, physical security, and other controls to fulfill PCI requirements.
Poor-Quality Auditing Processes
Poor-quality auditing processes can be a major roadblock in achieving PCI-DSS compliance. Organizations often fail to maintain documentation at the required quality level, neglecting to record timestamps of user access requests.
This can lead to a lack of visibility into network activity, making it difficult to detect security vulnerabilities. Records may not accurately reflect administrative changes or the results of network scans.
Companies can also violate PCI-DSS requirements by failing to meet reporting requirements, such as submitting annual audit records and timely reports about data breaches or security incidents.
Without proper record-keeping and data storage, organizations cannot prove compliance, leaving them vulnerable to further PCI violations.
File-Integrity Monitoring (FIM)
File-Integrity Monitoring (FIM) is a crucial aspect of maintaining good cybersecurity posture, and it's essential for PCI compliance. A change detection solution is necessary to inform personnel of modifications to critical system, configuration, or content files.
Unauthorized changes to configuration file contents, operating system programs, or application executable files can go unnoticed, compromising cardholder data security without any impact on normal operations. This is why a FIM solution must alert personnel to potential unauthorized changes.
Implementing a FIM solution that monitors and compares critical files is imperative for detecting and preventing unauthorized changes. This will help ensure that cardholder data remains secure.
What Triggers an Audit?
A PCI audit can be triggered by various factors, including routine audits as part of a PCI DSS assessment, mandated by the Payment Card Industry Data Security Standard (PCI DSS) to ensure ongoing adherence to security standards.
Data breaches or security incidents can trigger audits, necessitating a thorough incident response and potential penetration testing to assess the extent of the breach and identify vulnerabilities.
Businesses may be selected for audits based on their merchant classification, history, payment card data, transaction volume, and the need for network segmentation and enhanced authentication.
Some audits are conducted randomly as part of PCI compliance monitoring, requiring businesses to maintain a constant state of readiness.
Card-issuing banks, payment processors, and acquiring banks may request audits from merchants in specific cases, which may involve engagement with an Approved Scanning Vendor (ASV) and a compliance checklist to ensure the security posture and protection of sensitive data.
To avoid unexpected audits, it's essential to maintain continuous PCI DSS compliance and adherence to security standards and software development practices.
Here are some common triggers for a PCI audit:
- Compliance Requirements
- Security Incidents
- Merchant Classification
- Random Selection
- Customer Requests
Remediate Findings
Remediate findings is a crucial step in ensuring your company's PCI compliance. You must strengthen security based on gap analysis results.
Update your firewall rules, encryption protocols, account access procedures, physical security, and other controls to fulfill PCI requirements. This will help prevent security vulnerabilities from becoming a cascade of PCI violations.
Regularly review and update your security controls to ensure they meet the latest PCI requirements. Schedule this review to coincide with your regular assessments to stay on top of any changes.
By remediating findings and strengthening your security, you'll be better equipped to detect security vulnerabilities and prevent data breaches. This will also help you maintain the integrity of your audit data and records.
Sources
- https://nordlayer.com/learn/pci-dss/pci-fines/
- https://www.urmconsulting.com/blog/pci-policies-procedures-and-evidence-what-is-expected
- https://www.compliancepoint.com/assurance/pci-dss-blog-series-requirement-11/
- https://www.zengrc.com/uncategorized/what-are-the-pci-audit-log-retention-requirements/
- https://www.tenable.com/blog/understanding-pci-dss-scanning-requirements
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