Patelco Credit Union Suffers Ransomware Attack and Cybersecurity Issues

Patelco Credit Union, a California-based credit union, was hit with a ransomware attack in 2021.

The attack was a significant blow to the credit union's operations and members' trust.

The attack was likely carried out by a cybercriminal group using a sophisticated malware strain.

This type of attack is often difficult to detect and can spread quickly through a network.

Patelco's systems were compromised, resulting in the theft of sensitive member information.

This is a serious concern for any financial institution, as it can lead to identity theft and other financial crimes.

The credit union has since taken steps to improve its cybersecurity measures.

This includes implementing additional security protocols and educating members on how to protect themselves from similar attacks.

The Patelco Credit Union hack is a significant security incident that has affected thousands of customers. The credit union's online banking platform, mobile app, and call center operations were shut down to contain the attack.

The attack, which occurred on June 29, 2024, was caused by a ransomware attack. Patelco Credit Union is working with leading third-party cybersecurity experts to investigate and contain the attack.

Customers are currently unable to perform electronic transactions such as transfers, direct deposits, balance inquiries, and online bill payments. However, debit and credit card transactions are functioning in a limited capacity, and ATM cash withdrawals and deposits remain available at Patelco and shared branch ATMs.

Here are some services that are currently unavailable:

Customers can still access cash from ATMs, but there may be a $500 limit, and they may need to drive to a location outside their usual area. The credit union is working around the clock to restore services and has set up a dedicated webpage for ongoing communications.

In Contra Costa County, cybersecurity issues are a pressing concern. Two East Bay cities are investigating these issues, including a ransomware attack that occurred recently.

The severity of these incidents is evident in the fact that one city has declared a state of emergency. This highlights the seriousness with which these cities are taking the threat of cyber attacks.

The East Bay area is particularly vulnerable to these types of attacks, which can have devastating consequences for individuals and businesses alike.

Patelco Credit Union was hit with a ransomware attack over the weekend, leaving many of its customers unable to access their accounts.

The credit union shut down its online banking platform, mobile app, and call center operations to contain the attack, but debit and credit card transactions are still functioning in a limited capacity.

ATM cash withdrawals and deposits are still available at Patelco and shared branch ATMs.

Customers are still able to perform cash withdrawals and deposits using Patelco ATMs and over 30,000 shared branch ATMs in the U.S.

The full extent of the attack's impact remains unclear, but Patelco has assured members that they can still access cash from ATMs.

The credit union has set up a dedicated webpage for ongoing communications about the incident and system functionality updates.

Patelco has warned members to expect longer than normal wait times at branches and through customer service channels.

The credit union's President and CEO, Erin Mendez, issued a statement on social media, announcing that services were unavailable due to a "serious security incident."

Patelco is working with third-party cybersecurity professionals to assess the situation and restore services.

Customers can still access their accounts at branch locations, but employees can't access customer account information.

Branches are still open, but customers may need to drive to a location outside their usual area to access cash.

The credit union has assured members that there is no evidence that account information, such as account numbers or online banking credentials, were affected.

Here is a list of services that are currently unavailable or have limited functionality:

On the other hand, the following services are still available:

Two East Bay cities are investigating cybersecurity issues, including a ransomware attack that happened this week.

The ransomware attack has crippled Patelco's online banking platform, mobile app, and call center operations.

Staff at Patelco shut down these systems to contain the attack, leaving members unable to perform electronic transactions.

Members are currently unable to perform electronic transactions such as transfers, direct deposits, balance inquiries, and online bill payments.

Debit and credit card transactions are functioning in a limited capacity, while ATM cash withdrawals and deposits remain available at Patelco and shared branch ATMs.

The credit union's President and CEO, Erin Mendez, issued a statement on social media announcing that services were unavailable due to a "serious security incident."

The Patelco ransomware attack occurred on June 29, 2024.

Patelco Credit Union, one of the largest credit unions in the country, suffered a ransomware attack on June 29, 2024.

The company is working with leading third-party cybersecurity experts to investigate and contain the attack.

Patelco Credit Union reported the incident to regulators and law enforcement.

The attack has impacted various services, including Online Banking, the Mobile App, and Monthly Statements.

Here is a list of the services that are currently unavailable:

Customers can still perform cash withdrawals and deposits using Patelco ATMs and over 30,000 shared branch ATMs in the U.S.

It's unclear if threat actors have stolen data from the impacted systems.

The company has not revealed the family of ransomware that infected its systems, and no ransomware groups have claimed responsibility for the security breach.