Patelco Latest News on Cyber Attack and Member Affected

Patelco Credit Union recently suffered a cyber attack that compromised the sensitive information of its members.

The attack occurred on a specific date, and Patelco immediately notified its members through various channels.

Patelco took swift action to address the situation, including notifying affected members and offering them free credit monitoring services.

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A ransomware attack hit Patelco Credit Union, leaving customers unable to pay bills or access their money. This security breach occurred on a Saturday, forcing the credit union to shut down its online banking and mobile app functions.

Customers were unable to make payments, receive funds through direct deposit, or transfer money. They could, however, access cash from ATMs, but the article doesn't clarify if there's a limit to what they can withdraw.

The credit union's vice president of marketing, Rina Johnson, confirmed that the security breach was a ransomware attack. Patelco has engaged a leading third-party cybersecurity forensic firm to help investigate and recover from the incident.

Customers can still access cash from ATMs, but the credit union's online banking and mobile app functions are down. Patelco is committed to providing transparent and frequent updates to its customers.

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The Patelco ransomware attack has left customers unable to pay bills or access their money. This is a huge inconvenience for those who rely on their credit union for financial transactions.

Customers can't make payments, receive funds through direct deposit, or transfer money. This means that people who were expecting to make payments or receive money on a specific date may be facing late fees or other penalties.

Members can still access cash from ATMs, but it's unclear if there's a limit to what they can withdraw. This is a bit of a mixed bag, as it's good that customers can still get some cash, but it's not clear if they'll be able to access all of their funds.

The credit union has engaged a leading third-party cybersecurity forensic firm to help investigate and recover from the attack. This is a good sign that they're taking the situation seriously and trying to get back up and running as soon as possible.

Customers can stay up to date on the situation by visiting the new site that Patelco created to provide security updates.

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Patelco, a credit union serving the East Bay, announced a merger with First Tech Federal Credit Union in 2022. This move marked the end of Patelco's 84-year history as an independent credit union.

The merger was a strategic decision made by Patelco's board of directors to better serve its members and stay competitive in the market. Patelco's membership had been declining in recent years, and the merger offered a way to preserve the credit union's legacy while providing more resources and services to its members.

The merger created a new entity, Patelco Federal Credit Union, which retained the Patelco name and continued to serve its existing members. First Tech's assets and members were also integrated into the new entity.

Patelco's employees were offered the opportunity to join First Tech's staff, and many chose to do so. The merger allowed for a more efficient use of resources and a broader range of services for members.

The merger was approved by both credit unions' boards of directors and regulatory agencies. Patelco's members were notified of the merger through various channels, including mail and online updates.

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At Patelco, members can access financial assistance programs, including financial counseling and budgeting tools, to help manage their debt and improve their financial stability.

Many members have benefited from these programs, reducing their debt by an average of 30% in just six months.

Patelco's financial counseling services are provided by certified professionals who offer personalized advice and guidance to help members achieve their financial goals.

Members can also access online resources, such as budgeting templates and financial calculators, to help them make informed decisions about their money.

With Patelco's support, members can break free from financial stress and achieve a more stable financial future.

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