How to Cancel an American Express Credit Card Account

Author

Reads 539

Smartphone displaying American Express logo on a laptop for online shopping convenience.
Credit: pexels.com, Smartphone displaying American Express logo on a laptop for online shopping convenience.

To cancel an American Express credit card account, start by calling the customer service number at 1-800-528-4800, available 24/7. This will connect you with a representative who can assist with the cancellation process.

You can also cancel your account online by logging into your American Express account and selecting "Account Services" then "Cancel Account". Make sure to have your account information ready.

American Express typically sends a confirmation email after a cancellation request is made, which includes a reference number for future inquiries. Keep this email for your records.

Canceling your American Express credit card account will also mean closing any associated credit lines, so be aware of any outstanding balances or pending transactions that may need to be settled before the account is closed.

Canceling Your Amex Card

You can close an American Express credit card account through multiple channels, including online chat, phone, and mail. There are three options to consider if you're ready to close your Amex card account.

A close-up of hands holding an open wallet revealing credit cards
Credit: pexels.com, A close-up of hands holding an open wallet revealing credit cards

To cancel your account via online chat, log into your American Express credit card account at AmericanExpress.com, find the "chat" button on the bottom right-hand corner of your screen, and click "chat" to speak with a representative. Be prepared to provide information that can help verify your identity, like your mailing address and zip code.

You can also cancel your Amex card by contacting American Express through various means, including a phone call, email, or customer support. Before canceling, make sure to check the reward points you have left in your account and redeem them if possible.

Canceling a credit card may impact your credit score, so it's essential to take this decision carefully. You may witness a little drop in your credit score upon the closure of your account.

If you make a call to request a cancellation of your Amex card, you can dial the number that can be found on the back of your card. Alternatively, you can call the toll-free, 24/7 customer service line at (800) 528-4800.

To cancel your card online, log in to your account and use the “Chat” icon at the bottom right of the page to speak to a customer service representative. Then, ask them to cancel the card for you.

Credit: youtube.com, How to Cancel an American Express Card (Avoid These Mistakes!)

You can also submit your request in writing to Amex’s customer service address: American Express, P.O. Box 981535, El Paso, TX 79998-1535. A written request will take longer to process, but you will have documentation that you requested cancellation.

Here are the steps to cancel your Amex card:

  • Online: Use the “Chat” icon to speak with a customer service representative
  • Over the phone: Call the toll-free, 24/7 customer service line at (800) 528-4800
  • Via mail: Submit your request in writing to Amex’s customer service address

Keep in mind that Amex will refund the annual fee on a credit card only if you cancel your card within 30 days of when the latest annual fee was charged. After that point, you will not receive a full refund.

Contacting Amex

You can contact American Express to cancel your credit card account through various channels. To start, log into your account at AmericanExpress.com and find the "chat" button on the bottom right-hand corner of your screen.

There are multiple ways to reach out to American Express, including online chat, phone calls, and emails. You can dial the number on the back of your card to speak with a live person, or call 13363931111 if you're outside of the country. Additionally, if you're a corporate card holder, you should contact the Company Program Administrator to initiate the cancellation process.

To cancel your account via phone, you can call (800) 528-4800 or contact customer support through live chat or a call. Make sure to have your account details and personal information ready to verify your identity.

Call

Credit: youtube.com, American Express Customer Service Number | How to contact American Express phone number

You can call American Express to cancel your account with a live customer service representative. To do this, dial the number on the back of your card, or call collect at 1-336-393-1111 if you're outside of the United States.

Be prepared to share your account information, such as your credit card account number and your address with ZIP code, with the customer service representative.

You can also reach a live representative by calling the number on the back of your card, which is a convenient option if you have the card handy.

The customer service representative will guide you through the cancellation process and answer any questions you may have about closing your account.

Chat with Amex

You can reach out to American Express via their online chat function, which is easily accessible once you log into your American Express credit card account. To do this, log into your account at AmericanExpress.com and find the “chat” button on the bottom right-hand corner of your screen.

Credit: youtube.com, How to Contact American Express Customer Support !

Click “chat” and tell the representative you want to close your account. Be prepared to offer information that can help verify your identity, like your mailing address and zip code.

Here are the steps to cancel your credit card account via chat:

  • Log into your account at AmericanExpress.com
  • Find the “chat” button on the bottom right-hand corner of your screen
  • Click “chat” and tell the representative you want to close your account

Cancellation Process

To cancel an American Express credit card account, you'll need to have your card and know the address and billing information associated with your account.

You can contact American Express through various means, including a handful of options that they provide.

All you need to get started is your card and the necessary account information.

You can then use these details to initiate the cancellation process with American Express.

Before Canceling

Before canceling your American Express credit card account, make sure to check your reward points balance. If you don't use these points, they'll expire, so redeem them before canceling the card.

You can't cancel your card if there's a pending amount. Pay off the balance first and then proceed with the cancellation. This is a crucial step, as a card with an outstanding balance can't be closed.

Canceling a credit card may impact your credit score, so consider this before making a decision. Be aware that your credit score might drop slightly upon account closure.

Things to Consider Before Canceling Amex Card

An African American woman smiling while holding out a green credit card.
Credit: pexels.com, An African American woman smiling while holding out a green credit card.

Before canceling your American Express card, there are several things to consider. You should check your reward points balance to avoid losing them, as they will lapse if not redeemed.

Make sure to pay off any outstanding balance on your card, as you won't be able to cancel it with an unpaid balance.

Canceling a credit card can impact your credit score, so be aware that you may see a slight drop in your score after closing your account.

It's worth considering keeping your card open, even if you don't use it, as a long credit history can be beneficial for your credit score.

Check Your Report

After canceling your Amex credit card, you can try to get a copy of your credit reports from any of the large credit bureaus like Experian, Equifax, or TransUnion. This is usually possible after one month.

You need to record the necessary information about your account closure and update your credit report. Look for languages like "closed by consumer" to reflect that it was your action and not the issuer's.

Credit: youtube.com, Consumer Reports: Why it’s important to check your credit report

If you see that the account is still open, or is marked closed by the issuer and not yourself, you should dispute this with the credit bureau. Most credit bureaus have an online dispute process where you'll be asked to submit your correction request with supporting documents.

Keep the confirmation letter or email from American Express regarding the verification of closing of your account. This will help in case there are any discrepancies on your credit report, and you can present it as proof of any dispute with the credit bureau for error resolution.

Alternatives and Management

American Express customer service will try to encourage you to stay by suggesting alternatives to cancellation. This is a common tactic used by customer retention departments.

They might suggest putting your card away in a drawer or safe, but you still get the credit score benefit of having a line of credit. If you're not using the card, this could be a viable option.

Credit: youtube.com, DO THIS Before You CANCEL Amex Platinum, Amex Gold, Or Amex Green

You can also request a product change, which means downgrading to a card with lower fees or no annual fees. This way, you can keep your account open without incurring additional costs.

If none of these alternatives work for you, it's essential to remain polite yet firm. Remember that points or rewards associated with your American Express card will be lost once the account is closed, so consider using them before you cancel.

Alternatives to Cancellation

If you're considering canceling your American Express card, customer service might suggest alternatives to keep you on board. They'll try to persuade you to stay by offering alternatives.

One alternative is to put your card away in a drawer or safe where you can't use it, but you'll still get the credit score benefit of having a line of credit. This way, you can maintain your credit history without the temptation to use the card.

Woman Holding a Credit Card and Wallet
Credit: pexels.com, Woman Holding a Credit Card and Wallet

Another option is to request a product change, which means downgrading to a card with lower fees or no annual fees. This way, you can still use the card, but with more affordable terms.

If none of these alternatives work for you, it's essential to remain polite yet firm with customer service. Don't let them wear you down with their retention tactics.

Consider using your points or rewards before canceling your account, as you'll lose them once the account is closed. It's a good idea to use them up before saying goodbye to your American Express card.

Account Management

You can cancel your American Express account online, but there's no single button to click. You can log into their website or use the Amex app to manage your account.

To close your account, you're best off using the Live Chat in the Amex app or calling customer service. This will get the process started.

Person using credit card for online shopping on a laptop while seated indoors, sunlight streaming in.
Credit: pexels.com, Person using credit card for online shopping on a laptop while seated indoors, sunlight streaming in.

You'll need your card and the address and billing information associated with your account to get started. This information is crucial for cancelling your account.

Contacting American Express is relatively straightforward, with a variety of options available. You can reach out to them through the Amex app, website, or by giving them a call.

Policy and Information

You can cancel your American Express credit card account at any time, and there are no restrictions on why you can cancel. The company's cancellation policy is flexible and allows you to close your account without penalty.

American Express will still require you to repay any amounts owed on your account, so be sure to settle your balance before cancelling. You'll also lose any rewards or points you've accumulated.

You won't be charged any fees for cancelling your account, but you should review your agreement to understand any potential implications.

Amex Card Policy

If you need to cancel your American Express (Amex) credit card, you can do so by contacting customer service. You can dial the phone number found on the back of your card to speak with a live representative. This is the most straightforward way to cancel your Amex card.

For those traveling abroad, you can call 13363931111 to reach Amex customer service from anywhere in the world.

If you're a corporate cardholder, you'll need to contact the Company Program Administrator to cancel your card.

Policy

Professional man in a suit using a laptop and calculator in an office setting.
Credit: pexels.com, Professional man in a suit using a laptop and calculator in an office setting.

American Express has a clear policy in place for cancellations. You can cancel your account at any time, which may involve closing a credit card.

This means you're free to make decisions about your account without any restrictions. However, there are rules about repaying amounts owed and losing rewards or points you've accumulated.

American Express is transparent about these rules, so it's essential to review your account terms before making a decision.

Frequently Asked Questions

Will my Amex card close if I don't use it?

Your Amex card may be closed if it's inactive for a long time, but you'll receive a warning first. To avoid closure, use your card periodically to keep it active

Antoinette Cassin

Senior Copy Editor

Antoinette Cassin is a seasoned copy editor with over a decade of experience in the field. Her expertise lies in medical and insurance-related content, particularly focusing on complex areas such as medical malpractice and liability insurance. Antoinette ensures that every piece of writing is clear, accurate, and free of legal and grammatical errors.

Love What You Read? Stay Updated!

Join our community for insights, tips, and more.