Complete Guide to Online Banking Resources

Online banking has made our lives so much easier, allowing us to manage our finances from the comfort of our own homes. With just a few clicks, we can check our account balances, pay bills, and transfer money.

Mobile banking apps have become increasingly popular, with many banks offering apps that allow users to manage their accounts on-the-go. According to a recent survey, 75% of mobile banking users check their accounts at least once a day.

Digital wallets like Apple Pay and Google Pay have also made it easier to make payments online. These services use encryption to secure transactions, making them a safe and convenient option for online shoppers.

Online banking resources are also available to help you stay on top of your finances. By setting up account alerts, you can receive notifications when your account balance falls below a certain threshold or when a payment is due.

To get started with online banking, you'll need a computer or smartphone with access to the Internet and a bank or credit union account eligible for online banking.

Gather your account numbers, which can be found on your paper statement or on the bottom of your checks or deposit slips.

Make sure to find your bank or credit union's website by looking on one of your paper statements or on the back of your debit or credit card, rather than using a web search or clicking on links in an email or text.

The website should begin with https (not just http) and show a small lock icon in the web address bar to ensure it's secure.

You'll need to register for access to your bank or credit union's online banking platform, following the prompts, and answer questions to prove it's really you.

Choose a username and password, and set up security features and preferences.

Online banking can help you manage your account and keep track of where your money is going each month.

Some common features of online banking may include:

Making payments through online banking is a breeze. You can access all types of transfers and payments by selecting "Transfers & Payments" in Online Banking.

To make a payment, simply choose the type of transfer or payment you want to make, and you're good to go. You can also watch our Transferring to Another Member tutorial for more information.

To access Bill Pay services, sign in to Online Banking and select "Bill Pay" from the "Transfers & Payments" tab. This will give you access to all the tools you need to manage your bills and payments.

Online banking makes it easy to review transactions and schedule bill payments with just a few clicks. You can access this information from the comfort of your own home, 24/7.

To view your account information, simply sign in to your online banking account. You'll be able to see your transactions, account balances, and more in one convenient place.

If you need to link external accounts, you can do so by selecting "Link an Account" at the bottom of the "My Accounts" screen and following the steps. This will allow you to transfer funds from another financial institution into your new account immediately.

Transfers out of your new account, however, cannot occur until your account has been open for 90 days.

To lock your card in Online Banking, you'll need to sign in, select the account associated with the card, and then choose "Lock or Unlock Cards" from the Account Actions menu.

If you're concerned about security, you can also contact our Visa fraud protection service at 866.861.5416 outside of regular business hours.

You can temporarily disable your card using the card locking feature, but if you notice unfamiliar activity or your card is lost or stolen, contact us immediately at 800.562.0999.

Online Banking is simple, flexible, and convenient, but it can also make it easier to monitor your finances. You can enroll in services like Online and Mobile Banking.

Two-step authentication is a type of multifactor authentication that uses two methods of identity verification. This includes entering a six-digit authentication code sent via text or email.

You can receive additional security codes by SMS text since mobile phones are less easily compromised than emails. However, any additional step verifying your identity provides much better security than a single method.

Choosing two-step or multifactor authentication when given the choice is one of the easiest things you can do to protect your data. This is a simple step that can make a big difference.

Your six-digit authentication code can be sent to the email address or mobile device of the primary or the joint account holder. The contact method can be chosen when authentication is required at sign in.

If you select the “Remember Me” check box on the verification screen, you will not need a six-digit authentication code for that device in the future.

To lock your card in Online Banking, simply select the account associated with the card you want to lock.

After signing in, navigate to the account details screen where you'll find the "Lock or Unlock Cards" option in the Account Actions menu.

To temporarily disable your card, follow the steps to lock it, but keep in mind that if your card is lost or stolen, or if you notice unfamiliar activity on your account, contact us immediately at 800.562.0999.

For assistance outside of our regular business hours, you can reach out to our Visa fraud protection service at 866.861.5416.

You can view your transaction history by signing in to Online Banking and selecting the account you want to view. This will take you to the account history where you can see scheduled and pending transactions, including deposits.

To add or view transaction notes, sign in to Online Banking, select an account, and then select a transaction to add a note or see notes you've previously added.

If you need to print your transaction history, sign in to Online Banking, select your account, and look for the "Print Transactions" option near the top of the page. You can also download transactions by selecting "Download Transactions."

To access Online Banking, you'll need a compatible PC or Macintosh computer.

Windows 7, 8, and 10 are the recommended operating systems for PC users.

For Mac users, OSX 10.8 is the supported operating system.

You can use Chrome, Firefox, or Internet Explorer 10, 11, and Edge on your PC, or Chrome, Firefox, and Safari 7, 8, 9, and 10.x on your Mac.

You can use your debit or credit card with a digital wallet to pay in-store, online, or in-app quickly and securely. This is a convenient way to make payments without having to carry cash or cards.

To get started with digital wallet payments, you'll need to download the Citizens Mobile Banking App and follow the on-screen instructions. You can also use your iPhone, Apple Watch, or iPad to add your card to the Wallet app.

One popular digital wallet option is Zelle, which allows you to send and receive money with just a few taps. You'll need a U.S. checking or savings account to use Zelle, and transactions typically occur in minutes with no fees.

Here are the steps to add your card to the Wallet app on different devices:

To make transfers or payments, you can log in to Online Banking and select "Transfers & Payments." This is where you can choose the type of transfer or payment you want to make, such as transferring funds to another account or paying a bill.

Online banking resources are a game-changer for busy people like me. With Capital City Bank's Virtual Tellers, you can bank one-on-one with a trusted banker even outside traditional lobby service hours.

You can access live assistance after hours, which is super convenient. The Virtual Tellers offer video-chat technology, so you can interact with a banker remotely. Plus, you can use the Smart ATM option for everyday transactions with your debit card, available 24 hours.

Some of the services you can do online include checking your balance, making a deposit, getting cash, reporting fraud or a lost or stolen debit card, moving money, paying bills, ordering a debit card, and making loan payments. You can even deposit cash and checks, with a limit of 30 items at a time.

Here are some benefits of using the Virtual Tellers:

Signing in to online banking is a straightforward process. To get started, you'll need to have a bank or credit union account that's eligible for online banking.

You'll need to gather your account numbers, which can be found on your paper statement or on the bottom of your checks or deposit slips. Make sure to find your bank or credit union's website, which should begin with https and show a small lock icon in the web address bar to ensure it's secure.

The first time you sign in, you'll receive a six-digit authentication code sent to the primary email address or mobile phone number on your account. This code is required to complete the sign-in process.

You can update your information in your online banking profile by going to "My Profile" and selecting the information you want to update. When finished, select the "Save Edits" button.

If you select the "Remember Me" check box on the verification screen, you'll be able to sign in without the authentication step in the future. However, if you sign in from a new device or clear your browser cookies, a new code will be required at sign in.

Here's a step-by-step guide to signing in:

By following these steps, you'll be able to access your online banking account and start managing your finances.

Your six-digit authentication code can be sent to the email address or mobile device of the primary or joint account holder, and the contact method can be chosen when authentication is required at sign in.

You can update your contact information in My Profile to ensure you receive your six-digit code securely.

The code can only be sent to the primary account holder's email during registration, or forgotten password or username.

This means you should keep your primary email address up to date to avoid any issues with receiving your authentication code.

Your six-digit code can be sent to the email address or mobile device of the primary or joint account holder, giving you flexibility in how you receive it.

You can choose the contact method that works best for you, whether it's email or mobile device, when authentication is required at sign in.

Connecting external accounts to your online banking is a straightforward process. Select "Link an Account" at the bottom of the "My Accounts" screen.

You can then follow the steps to link your external accounts. This will allow you to transfer funds from another financial institution into your new WSECU account immediately.

Transfers out of your new WSECU account, however, cannot occur until your account has been open for 90 days.

Online Banking is an incredibly convenient way to manage your finances, and there are many resources available to help you get started.

You can sign in to Online Banking and access a variety of features, including reviewing transactions, scheduling bill payments, and transferring funds.

To get started with Online Banking, you can find video guides and frequently asked questions on the website, as well as a user guide that provides detailed step-by-step instructions for all the features.

If you need help with a specific task, the Virtual Tellers at Capital City Bank are available 24/7 to assist you with video-chat technology.

You can also access Bill Pay services in Online Banking by signing in and selecting the "Bill Pay" option from the "Transfers & Payments" tab.

To connect external accounts, simply select "Link an Account" at the bottom of the "My Accounts" screen and follow the steps.

Online and Mobile Banking Video Guides are available on the YouTube page, with over 20 videos to help you learn how to use personal and business Online and Mobile Banking.

If you prefer to learn through a guide, the Online and Mobile Banking User Guide is a comprehensive resource that covers all the features and functions of Online Banking.

To sign in to Online Banking, you'll need to enter a six-digit authentication code that will be sent to your primary email address or mobile phone number on your account.

You can also use Mobile Pay services, such as Apple Pay, Google Pay, or Samsung Pay, to make payments with your Capital City Bank Visa debit card.

Here are the steps to get started with Mobile Pay:

You can also use Zelle to send payment requests or split payment requests to a U.S. mobile number, as long as the mobile number is already enrolled with Zelle.

The Business User Guide is a valuable resource for navigating online banking features. It provides detailed step-by-step instructions for various business banking services.

You can access the guide by checking out the business User Guide mentioned in the Business Online and Mobile Banking User Guide.

The guide is designed to help you make the most of your online banking experience, from setting up accounts to managing transactions.

We have a range of user guides to help you navigate our online banking features.

Check out our YouTube page for more than 20 video guides that show you how to use personal and business online and mobile banking.

For detailed step-by-step instructions, our user guides are the way to go.

Our Online and Mobile Banking User Guide provides detailed instructions for all mobile and online banking features.

Business owners can find similar guidance in our Business Online and Mobile Banking User Guide, specifically tailored for business features.