Netbank Commonwealth Too Slow Exposes Major Bank Issues

The recent struggles with Netbank Commonwealth's slow services have left many customers frustrated and wondering what's going on behind the scenes.

The bank's online platform has been plagued by long loading times and errors, making it difficult for users to access their accounts and conduct transactions.

According to a recent survey, 75% of customers reported experiencing slow speeds and freezing issues with the online platform.

This is not just a minor inconvenience, but a sign of deeper issues within the bank's infrastructure and management.

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The Commonwealth Bank has experienced several outages, including one where online banking services were unavailable, leaving customers unable to access the CommBank and NetBank apps.

Customers have been left frustrated, unable to pay for essential items like fuel and groceries.

The bank has confirmed it is "urgently investigating" the issue.

Customers have reported difficulties in communicating with the bank, with one person experiencing a fractured communication process where they were asked for multiple documents, only to have the bank look at one of them.

The bank also has a history of making unreasonable requests, as seen in the case of a credit card application where the applicant was bombarded with requests for additional information.

Customers have experienced technical problems when trying to renew their term deposits, with some being met with a "technical problems" message when clicking the Contact us button.

The Commonwealth Bank has suffered outages with online banking services, leaving customers unable to access the CommBank and NetBank apps.

Customers have been unable to pay for essential items like fuel and groceries due to the outage.

Formal complaints can be a frustrating experience, especially when you're left waiting for a response. I made a formal complaint about two weeks ago and still waiting for someone to call me back.

The lack of communication is particularly concerning, with emails claiming someone will call back soon, but no actual follow-up occurs. Not exactly sure what their job is?

It's unacceptable to keep charging customers while they're in the process of resolving a complaint. My recommendation: Avoid this bank.

For another approach, see: Pay Someone with Venmo