
Mr. Cooper customer service is available 24/7 to assist with any questions or concerns you may have. You can reach them by phone, email, or online chat.
Their customer service team is available to help with loan modifications, payment assistance, and other mortgage-related issues. They can also provide information on foreclosure prevention and other resources.
You can contact Mr. Cooper customer service by calling their toll-free number, sending an email through their website, or using their online chat feature.
Contact Information
If you're looking to get in touch with Mr. Cooper customer service, you can call them at 1-800-444-5669.
Their customer service hours are Monday through Friday, 9am to 6pm ET, so plan your call accordingly.
You can also reach out to them via email through their website.
Customer Service Options
You can contact Mr Cooper customer service through various channels. The most commonly used method is by phone, with 91% of consumers opting for this option.
The best phone number to call Mr Cooper is 888-480-2432, which 72% of consumers used to address their issues and concerns. This number is also considered the best number to call, as 33% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes, with the longest wait times on Monday and the shortest on Sunday. If you prefer to contact Mr Cooper via email, the best email address to use is [email protected], which 48% of customers use to address their issues and concerns.
Here's a summary of the contact options:
- Phone: 888-480-2432 (72% of consumers used this number)
- Email: [email protected] (48% of customers use this email address)
What's the Phone Number?
The Mr. Cooper phone number for customer service is 1-833-685-2565. You can also reach Mr. Cooper customer care at 833-816-1151.
Call these numbers to speak with a Mr. Cooper representative for assistance with your mortgage or home loan account.
You can reach Mr. Cooper customer service during specific hours, Monday through Thursday between 7:00 am and 8:00 pm CT.
24/7 Customer Service
Mr. Cooper's customer service is not available 24/7. You can contact them Monday through Thursday between 7:00 am and 8:00 pm CT, Friday between 7:00 am and 7:00 pm CT, and on Saturdays between 8:00 am and 12:00 pm CT.
The best way to contact Mr. Cooper is by phone, with 91% of consumers using this method. The best phone number to call is 8884802432, which 72% of consumers used to address their issues and concerns.
If you're unable to reach a customer service representative by phone, you can try online chat or email support through their website. Mr. Cooper's website also has a comprehensive FAQ section with answers to common questions.
If you do need to call, be prepared for a possible wait, with average hold times of up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Customer Service Feedback
Mr Cooper's customer service has received overwhelmingly negative reviews from consumers. The company's customer service is rated at 1.2 out of 5, indicating that most people are dissatisfied with their experience.
Consumers have reported that the phone number 888-480-2432 is the best way to contact Mr Cooper, with 72% of consumers using this number to address their issues and concerns. This number is also considered the best number to call, as 33% of customers reported contacting a real person successfully.
The average hold time for a call to Mr Cooper's customer service is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Many customers have expressed frustration with the automated phone system, which can be a loop that never connects you to a human. Some customers have reported being able to speak to a live person after multiple attempts or by using the chat option.
Only 13% of consumers who called the company's customer support stated that their issues were resolved. This suggests that Mr Cooper's customer service may not be effective in resolving customer complaints.
Here are some of the most common reasons why people call Mr Cooper's customer service:
- Request for information
- Product/service
- Payments and charges
Consumers have reported that they are not always able to speak to a customer service representative, and that the effort required to contact customer service is neither easy nor difficult.
Handling Issues
Handling issues with Mr. Cooper is a breeze. You can create a ticket in the message center of your online account for the quickest resolution.
If you're an existing customer, creating a ticket in the message center is the easiest way to send a complaint.
Phone Scam Prevention
Phone Scam Prevention is crucial to protecting yourself from scammers who try to trick you into giving away personal information or money. Don't answer calls or texts from unfamiliar numbers, as Mr. Cooper will never contact you through these channels.
Scammers can disguise their caller ID numbers and hide behind legitimate company numbers, a technique known as "call spoofing." Be cautious of automated calls that ask you to enter personal information, like your loan number, date of birth, social security number or last 4 digits – Mr. Cooper will never ask for this information in an automated call.
To confirm if a call is from Mr. Cooper, take time to verify it. If in doubt, hang up and call us back on a verified number.
Sources
- https://mr-cooper.pissedconsumer.com/customer-service.html
- https://www.mrcooper.com/blog/mr-cooper-complaints-feedback-help/
- https://www.mrcooper.com/blog/welcome-to-mr-cooper-flagstar-customers/
- https://www.mrcooper.com/blog/review-terms/great-customer-service/
- https://www.mrcooper.com/blog/8-ways-customers-can-avoid-scams/
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