Moneygram recently experienced a significant cyberattack that caused widespread outages across its network. This attack had a major impact on the company's services.
Moneygram's customers were unable to send or receive money due to the attack. Many were left frustrated and concerned about the security of their transactions.
The cyberattack was reportedly caused by a sophisticated malware that infiltrated Moneygram's systems. This malware was able to bypass security measures and cause significant disruption to the company's operations.
As a result of the attack, Moneygram's services were down for several days, causing inconvenience to its customers.
Moneygram Outage
MoneyGram's network outage has been impacting connectivity to their systems, leaving customers in the dark about when services would resume.
The company initially acknowledged the issue on September 21, but it wasn't until September 23 that they confirmed a cybersecurity incident was behind the outage.
MoneyGram quickly sprang into action, launching an investigation and taking protective steps to address the issue, including proactively taking systems offline to protect their systems.
The company is working with leading external cybersecurity experts and coordinating with law enforcement to get to the bottom of the issue.
MoneyGram has over 50 million users in 200-plus countries and territories, and processes more than $200 billion each year, making the outage a significant inconvenience for their customers and partners.
The outage has left customers unable to send or receive money, with some taking to social media to express their frustration.
MoneyGram surveyed 1,000 people in the U.S. who send money across borders, and found that nearly half of them use money transfers to cover food costs, and more than a third to deal with emergency expenses.
Customer Impact
The MoneyGram outage has caused significant disruptions to customers, with many unable to send or receive payments, and pending transactions stuck. Some users reported being unable to access their funds or complete urgent financial transactions.
Customers are questioning MoneyGram's ability to secure their financial transactions and data, especially given the prolonged disruption and uncertainty. This concern is particularly valid for individuals and businesses that rely on MoneyGram for international money transfers.
The delay in service restoration has caused considerable inconvenience, with many customers taking to social media to express their frustration.
Customer Impact
Many users were unable to send or receive payments due to the outage. Some reported being unable to access their funds or complete urgent financial transactions.
The delay in service restoration caused considerable inconvenience, particularly for individuals and businesses who rely on MoneyGram for international money transfers. This is because time-sensitive transactions were stuck in limbo.
Customers expressed frustration on social media, highlighting how the outage had affected their lives. They were left questioning MoneyGram's ability to secure their financial transactions and data.
MoneyGram has reassured customers that they are working with cybersecurity experts and law enforcement to resolve the issue. However, the prolonged disruption and uncertainty have raised concerns about the company's preparedness and ability to respond to cyberattacks.
Anthony Soohoo, CEO
Anthony Soohoo, CEO, brings a wealth of experience to the role. He is the new leader of MoneyGram International, Inc.
Under his leadership, MoneyGram is poised to continue connecting the world's communities. Anthony Soohoo's appointment as CEO marks a significant milestone for the company.
MoneyGram is a global financial technology company that has been connecting people and communities for years.
Frequently Asked Questions
Why is MoneyGram suspended?
MoneyGram suspended services due to an ongoing cyber security incident. The company is currently addressing the issue to ensure the safety of its users' financial information.
Is MoneyGram being bought out?
MoneyGram was acquired by Madison Dearborn Partners on June 1, 2023. This acquisition marks a significant change in ownership for the company.
Sources
- https://www.dallasnews.com/business/2024/09/23/dallas-based-moneygram-takes-itself-offline-as-it-probes-cybersecurity-issue/
- https://www.betterretailing.com/moneygram-axed-from-post-offices/
- https://hackread.com/moneygram-cyberattack-global-service-disruptions/
- https://www.prnewswire.com/news-releases/moneygram-provides-update-on-cybersecurity-issue-302269145.html
- https://www.infosecurity-magazine.com/news/moneygram-data-breach-incident/
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