
To become a Lead Case Manager, you'll typically need a bachelor's degree in a field like social work, psychology, or a related field.
A Lead Case Manager's primary responsibility is to oversee a team of Case Managers, ensuring that cases are properly handled and clients receive the necessary support.
In this role, you'll often work with vulnerable populations, such as children, families, or individuals with disabilities.
A Lead Case Manager's salary can range from $60,000 to over $90,000 per year, depending on factors like location and experience.
Salary and Compensation
As a lead case manager, you can expect a competitive salary that varies by city. In San Francisco, CA, the average salary is $120,442 per year.
If you're looking for a more general idea of the average salary, the total pay for a lead case manager in the United States is $97,256 per year, with a range of $88,856 to $107,285.
The average salary for a lead case manager in cities like Washington, DC, and Boston, MA, is around $107,000 per year. In contrast, cities like Miami, FL, and Dallas, TX, offer lower salaries, around $92,000 and $95,000 per year, respectively.
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Here's a breakdown of the average salary for a lead case manager in different cities:
Keep in mind that these figures are just averages, and your actual salary may vary based on factors like experience, education, and performance.
Career as a Case Manager
A career as a case manager can be a rewarding and challenging profession. Case managers work with individuals, families, or groups to assess their needs and develop plans to achieve their goals.
Case managers often work in social services, healthcare, or non-profit organizations. They may specialize in areas such as mental health, substance abuse, or disability services. In fact, according to the article, case managers in these fields often work with clients who have complex needs and require coordinated care from multiple service providers.
Effective communication and organizational skills are essential for a case manager to succeed in their role. They must be able to build trust with clients, understand their unique circumstances, and advocate on their behalf to access necessary resources.
Responsibilities

As a case manager, your responsibilities can be quite diverse and challenging. You'll be managing the care of patients with complex needs, such as tuberculosis, and ensuring their smooth transition from hospitalization to follow-up care.
You'll also develop and maintain relationships with physicians and other healthcare professionals to coordinate patient care and discharge planning. This requires strong communication and interpersonal skills.
You may be responsible for providing outpatient rehabilitation services to individuals who have experienced trauma or are struggling with mental illness. This could involve leading behavioral cognitive groups to help them process their experiences and work towards rehabilitation.
In addition to direct patient care, you'll also perform concurrent reviews to ensure that patients are receiving appropriate levels of care and services. This involves using established guidelines, such as InterQual, to assess the need for inpatient or acute care, rehabilitation, or skilled nursing facility services.
Here are some specific examples of responsibilities you may encounter as a case manager lead:
- Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
- Develop and maintain relationships with physicians and other disciplines to coordinate care of patients and assure appropriate discharge planning.
- Carry out appropriate evaluations and interventions when faced with complications with patients.
- Provide outpatient rehabilitation services to people who have experienced tragedies and/or suffering from a mental illness.
- Provide instruction in behavioral cognitive groups to improve through processes of felons for rehabilitation purposes.
- Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using established InterQual guidelines.
- Conduct intake, re-certifications, evictions, and inspections per the housing authority and SRO program regulations.
- Create and update client files and case notes/also maintain federal database for HOPWA.
- Prevent evictions through advocacy and securing emergency funds.
- Prepare documentation for HOPWA applications.
Skills and Traits

As a case manager, you'll need to possess a unique blend of skills and traits to excel in this role.
Effective communication is key, as case managers must be able to clearly articulate complex information to clients and other stakeholders. They also need to be active listeners, able to gather and process information from various sources.
Strong organizational skills are essential, as case managers often juggle multiple clients and cases simultaneously. This involves creating and maintaining accurate records, setting priorities, and meeting deadlines.
Empathy and compassion are also vital, as case managers work with clients who may be experiencing difficult circumstances. They must be able to provide emotional support and connect clients with necessary resources.
Case managers must be able to analyze complex situations, identify patterns and relationships, and develop effective plans to address client needs. They must also be able to adapt to changing circumstances and priorities.
Strong problem-solving skills are also required, as case managers often need to troubleshoot complex issues and find creative solutions.
vs. Worker

As a case manager, you'll have the opportunity to work with a variety of populations, including underprivileged individuals and at-risk families.
Caseworkers are the ones who typically work directly with these families, conducting interviews and house visits to assess their needs and provide assistance. They also have to be aware of signs of neglect and abuse, and report them to the authorities immediately.
Case manager leads, on the other hand, have more specialized skills, such as rehabilitation and working with veterans. They also deal with incident reports and HMIS, which is a system used to track client information.
In contrast, caseworkers require skills like child abuse prevention and customer service, as they often interact with clients and provide public assistance. They also need to be knowledgeable about Medicaid and other forms of public aid.
Ultimately, the specific skills and responsibilities of a case manager will depend on their role and the organization they work for.
vs. Social Services

As you explore a career as a case manager, you may come across different job titles, such as case manager lead or social services case manager. Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants. These professionals counsel clients and their families, making it easy to develop life skills, service plan goals, and sustain financial stability.
Social services case managers also conduct activities and monitor the service environment to maximize client well-being and success. They maximize client assistance by working with community partners. Case manager lead responsibilities, on the other hand, require skills like "rehabilitation", "veterans", "community resources", and "hmis." This is in contrast to social services case managers, who might use skills like "social services", "face-to-face interviews", "medicaid", and "child victims" in their typical duties.
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Mental Health
As a case manager, you might be wondering about the specifics of a career in mental health. A Mental Health Care Manager has a key role in supervising the development and implementation of care plans for clients.
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They regularly check on their clients and make recommendations for improving clients' healthcare needs. This requires a strong understanding of mental health issues, such as substance abuse and severe mental illness.
If you're interested in this field, you'll likely need a Bachelor's Degree and 1-2 years of experience. You can expect an average salary of $51,528. There are 4,572 available jobs in this field.
Here are some key skills you might need to list on your resume, such as "substance abuse issues", "severe mental illness", "Medicaid", and "social services."
Career Paths
To become a case manager lead, you'll typically need a bachelor's degree, as 61.7% of case manager leads hold this level of education. This provides a solid foundation for the role.
Most case manager leads have a strong background in social work, with 25.32% listing it as a key skill. Crisis intervention, rehabilitation, and working with patients and veterans are also important skills for the job.
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It takes around 6-12 months to gain the necessary skills and experience to become a case manager lead. This can vary depending on individual circumstances, but it's a good estimate to work with.
Before becoming a case manager lead, you may have worked as a case manager, staff nurse team lead, or completed an internship. These roles provide valuable experience and help you develop the skills needed for the lead position.
Here are some common roles that case manager leads come from:
Keep in mind that these roles are not exhaustive, and your career path may vary.
Reviews
Reviews of a Lead Case Manager role reveal a unique blend of administrative and direct service responsibilities.
A Lead Case Manager must balance secondary trauma with administrative work.
Change agents are needed in this role to support individuals stuck in the restoration process.
One-on-one and group processing is a powerful tool in this role.
This role requires strong support and guidance to help individuals navigate challenging situations.
Frequently Asked Questions
What is the role of a lead case manager?
The Lead Case Manager is responsible for overseeing and completing case assignments in a timely manner, balancing administrative tasks with field work to support team success. This involves managing daily referrals and screenings to ensure effective case load management.
What is the role of a lead manager?
A lead manager is responsible for overseeing the production of progress reports, managing budgets, and devising strategies to generate leads and achieve goals. Their role typically involves administrative and analytical tasks to drive business growth and success.
Sources
- https://www.linkedin.com/jobs/lead-case-manager-jobs-new-york
- https://www.linkedin.com/jobs/lead-case-manager-jobs-jacksonville-fl
- https://www.salary.com/research/salary/recruiting/lead-case-manager-salary
- https://www.zippia.com/case-manager-lead-jobs/what-does-a-case-manager-lead-do/
- https://www.zippia.com/case-manager-lead-jobs/
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