Key Bank Mortgage Customer Service Options and Support

Key Bank offers multiple ways to contact their mortgage customer service team, including phone, email, and online chat. You can reach them at 1-866-496-6543.

Their customer service team is available Monday through Friday from 8am to 8pm ET. They also offer a dedicated mortgage customer service line at 1-866-496-6543.

Key Bank's online banking platform allows you to manage your mortgage account, view statements, and make payments online. You can also use their mobile app to access your account on the go.

If you're having trouble with your mortgage account, you can contact Key Bank's customer service team for assistance. They'll be happy to help you resolve any issues.

A mortgage is a loan from a bank or other lender that allows you to borrow money to buy a home.

The amount you can borrow is typically based on your income, credit score, and the value of the home.

Key Bank offers mortgage options with flexible terms, including 15- and 30-year fixed-rate loans.

You'll need to make regular payments, which can be monthly, bi-weekly, or weekly, depending on your preference.

The interest rate on your mortgage can impact how much you pay each month, with lower rates often resulting in lower payments.

As of 2022, Key Bank's mortgage rates range from 3.5% to 7.5% APR for fixed-rate loans.

The down payment is a portion of the home's purchase price that you pay upfront, which can be as low as 3% with some mortgage options.

Mortgage costs and fees can add up quickly, making it essential to understand what you're paying for. The average closing costs for a mortgage can range from 2% to 5% of the purchase price.

Key Bank offers a variety of mortgage options with different fees associated with each. For example, their mortgage origination fee can range from $500 to $1,500.

Be aware that Key Bank's mortgage fees may vary depending on the type of loan and the state you live in.

KeyBank charges various fees for mortgages, and these costs can vary depending on the loan type and state laws.

The late fee is one of the fees you can expect to pay, which is charged according to the terms of the loan if you miss your monthly payment due date.

A nonsufficient funds (NSF) fee of $15 is charged if you attempt to pay your mortgage from an account that's closed or doesn't have adequate funds.

You'll also need to pay an amortization schedule fee, which covers the costs of obtaining copies of your amortization schedule, up to $15.

Additional fees include copy fees, which can be up to $10 to obtain copies of certain documents and statements associated with your mortgage.

If you're required to submit more than 12 months of your payment history, KeyBank may charge you up to $5 per year and per copy of an additional Annual Escrow Disclosure Statement.

Here is a list of some of the KeyBank fees mentioned:

Quoted fees are subject to change based on market conditions until you receive a Loan Estimate. This is because fees can change frequently.

Fees can only change within certain thresholds or if you request a change to the loan, once a Loan Estimate is received. This provides a level of stability and predictability for borrowers.

Private mortgage insurance (PMI) is often required when your down payment is less than 20%. However, there are some mortgage programs that don't require PMI.

If you're considering a mortgage, it's essential to know that PMI can be a significant added expense. Depending on the mortgage program, you may be able to avoid PMI altogether.

The KeyBank Physician Mortgage is one such program that doesn't require PMI, making it a great option for eligible borrowers. This can help save you money on your monthly mortgage payments.

KeyBank will service your loan, but they reserve the right to transfer the servicing after closing. You'll receive a letter from KeyBank and your new servicing company, so be sure to reach out to the new servicer with any questions about your loan.

KeyBank will notify you if your loan is transferred by sending a letter with the contact information of your new servicing company. This is a standard procedure, so don't be alarmed if you receive a letter from a new company after closing.

If your loan is transferred, you can expect to receive regular statements and communications from the new servicing company. They'll handle all your loan-related needs, so you can focus on other things.

KeyBank will provide you with the contact information of your new servicing company, so you can reach out to them with any questions or concerns.

KeyBank's digital services and tools are designed to make the mortgage process smoother and faster for clients.

By automating the verification of income, assets, and employment, KeyBank's technology reduces the need for borrowers to gather and submit multiple pieces of documentation.

This instant verification technology saves clients time and effort, making the loan process simpler and more secure.

During a two-week pilot, KeyBank's digital enhancement saved 17 borrowers from having to provide bank statements, 36 borrowers from having to provide paystubs and tax returns, and 74 borrowers from having to verify their employment.

The pilot also eliminated approximately 2,862 minutes from the entire mortgage application process, helping clients get into their new homes sooner.

KeyBank's digital services and tools are designed to make the mortgage process faster and easier for clients.

Here's a breakdown of the time savings achieved during the pilot: