Is Truist Bank in Trouble and What Does It Mean for Investors

Truist Bank's troubles are making headlines, and investors are wondering what's next. The bank's stock price has taken a hit, down 20% in the past year alone.

Truist Bank is a relatively new entity, formed by the merger of BB&T and SunTrust in 2019. The combined entity has struggled to integrate its systems and operations.

The bank's struggles are partly due to its large size and complexity. With over $500 billion in assets, Truist Bank is one of the largest banks in the US.

Truist Bank's loan portfolio is also a concern, with a high percentage of loans to commercial customers. This makes the bank vulnerable to economic downturns.

Many clients of the former BB&T and SunTrust banks have experienced account issues, especially at the height of the merger. Some clients experienced delayed access to their funds or problems with their account details.

You'll need to be patient when contacting Truist customer support, as wait times can be long. It's essential to report any irregularities in your converted account immediately.

Monitoring your converted account is key to spotting any issues, so keep a close eye on it. Make sure to update your contact information to avoid missing important notifications and updates.

Customer Complaints are on the rise at Truist Bank. Many customers have taken to social media to express their frustrations, citing long wait times and unhelpful representatives.

Some of the most common complaints include issues with online banking and mobile app glitches. Customers have reported being locked out of their accounts and struggling to resolve issues.

Truist Bank has faced criticism for its customer service, with some customers feeling that representatives are unresponsive and unhelpful. This has led to a decline in customer satisfaction.

In 2022, Truist Bank's customer satisfaction rating dropped to 74%, a significant decrease from the previous year. This suggests that the bank's efforts to improve customer service are not yet paying off.

Customers have also reported issues with account management, including difficulties in setting up and managing accounts. This has led to frustration and a sense of distrust among some customers.

Bank fees and charges can be a major concern for anyone using Truist Bank. Truist is known to have no overdraft charges for certain accounts, but some fees are pretty expensive.

Outgoing international wires can cost up to $65, which is a significant amount for transferring funds overseas. Domestic non-Truist ATM withdrawal fee is a flat $3, so be mindful of where you withdraw cash.

Paper statements for some accounts, like Truist One Savings and Truist One Money Market Account, will set you back $3 each. Replacement card rush fees vary, costing either $15 or $30 depending on the account.

If you need to transfer funds internationally, consider alternative services like Wise and PayPal, which often don't charge fees for sending money overseas.

Truist Bank's financial health has been a topic of concern for some time now. The bank's return on assets (ROA) has been negative in 2020 and 2021, indicating a decline in profitability.

The bank's asset turnover has been relatively stable, ranging from 0.04 to 0.0537 from 2020 to 2025. This suggests that the bank has been able to maintain a consistent level of efficiency in utilizing its assets.

Total debt has been a major concern for Truist Bank, with a total debt of $59.69 billion in 2020. This is a significant amount, especially when compared to the bank's cash and equivalents, which stood at $30.66 billion in the same year.

Here is a breakdown of Truist Bank's debt and cash position:

The bank's net income has been negative in 2020, at -$1.09 billion. This is a significant decline from the previous year's net income.

Truist Bank's operating margin has been relatively stable, ranging from 0.40% to 0.0537% from 2020 to 2025. This suggests that the bank has been able to maintain a consistent level of efficiency in its operations.

The bank's market capitalization has been steadily increasing, reaching $63.19 billion in 2020. This suggests that the bank's value has been increasing over time.

Here is a breakdown of Truist Bank's market capitalization and total assets:

The bank's beta has been relatively stable, ranging from 1.03 to 1.03 from 2020 to 2025. This suggests that the bank's stock has been relatively volatile over time.

The bank's annual yield has been relatively low, at 0.05% in 2020. This suggests that the bank's investments have been relatively low-risk.

The bank's five-year return has been relatively low, at 3.29% in 2020. This suggests that the bank's investments have been relatively stable over time.

The Bottom Line is that Truist Bank's financial struggles are a cause for concern.

The bank's merger with BB&T in 2019 has led to increased costs and a significant debt burden.

Truist Bank has a large portfolio of problem loans, with over $4.5 billion in non-performing assets.

This is a major concern, as it could lead to a significant loss for the bank.

The bank's management has acknowledged the challenges and is working to address them, but it's unclear how long it will take to turn things around.