Is Mercury Insurance a Good Company for Your Needs

Mercury Insurance has a decent reputation, with an A- rating from the Better Business Bureau. They've also been accredited by the BBB since 1999.

Their financial stability is a plus, with an A+ rating from the A.M. Best Company, indicating a strong ability to pay claims. This is reassuring for policyholders.

Mercury Insurance offers a range of coverage options, including auto, home, and umbrella policies. They also have a 24/7 claims hotline, which can be a big help in case of an emergency.

They're licensed to sell insurance in 11 states, including California, Arizona, and Florida, where many people live in areas prone to natural disasters.

Mercury's complaint ratings are a major concern. With a 3.2 complaint rating for home insurance, Mercury had three times as many confirmed home insurance complaints as average for its size in 2023.

The company's auto insurance complaint rating is slightly better, at 1.6. However, this is still worse than the average.

Mercury's financial strength is a plus, with a rating of A from AM Best. This is the third-highest rating.

Here's a comparison of Mercury's ratings with the industry average:

Mercury's ratings suggest that it may not be the best choice for some customers. California drivers, however, give Mercury a 794 rating for overall satisfaction, which is better than the average.

Mercury insurance is known for being affordable, especially for drivers with a bad driving record. Their rates for drivers with a prior at-fault accident average $2,530 a year for full coverage, which is 33% less than the average.

Their rates for liability-only insurance are also competitive, with an average annual rate of $425. This is lower than many of their competitors, including Geico and Progressive.

Mercury's auto insurance rates for teens are also relatively low. For an 18-year-old driver, their liability-only insurance rate is $1,301 a year, which is 12% less than the average.

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Here's a comparison of Mercury's auto insurance rates with some of their competitors:

Mercury's home insurance rates are also competitive, with an average annual premium of $1,327 for a home insured for $505,000 in California. This is lower than many of their competitors, including Allstate and State Farm.

Mercury's homeowners insurance rate comparisons show that they are often one of the cheaper options. For example, they are 3% cheaper than the national average for a policy with $300,000 in dwelling coverage.

Here's a comparison of Mercury's home insurance rates with some of their competitors:

Mercury Insurance offers a range of coverage options for homeowners, including extended replacement cost, which provides an additional 50% of coverage in excess of their dwelling coverage.

Their homeowners insurance policies also include basic coverages such as dwelling, other structures, personal property, loss of use, personal liability, and medical payments.

Mercury offers additional coverages like service line protection, which pays for damage to exterior and underground service lines, and hidden water leak coverage, which protects against damage from leaks hidden from view.

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You can also add coverage for valuables, including jewelry, firearms, art, and furs, which are typically only partially covered by a standard policy.

Mercury's homeowners insurance policies include six basic coverages to protect your home, belongings, and liability.

Some of the basic coverages offered by Mercury include dwelling, other structures, personal property, loss of use, personal liability, and medical payments.

Here are some of the additional coverages offered by Mercury:

Mercury also offers other insurance product options, including condo insurance, renters insurance, landlord insurance, umbrella insurance, and business owners insurance.

In terms of car insurance, Mercury offers a range of coverage options, including dwelling protection, liability coverage, medical payments coverage, and uninsured/underinsured bodily injury.

Their car insurance policies also include additional coverages such as emergency lockout coverage, roadside assistance, glass coverage, gap insurance, comprehensive coverage, and rideshare insurance.

Here are some of the rates for Mercury auto insurance in different states:

Mercury Insurance has a mixed bag of reviews from customers and organizations. It's rated 3.7/5 by WalletHub's editors, based on customer reviews, sample insurance quotes, and ratings from organizations like the Better Business Bureau (BBB) and J.D. Power.

Consumers praise Mercury's customer service, but complain about its claims servicing process. The company's NAIC rating is 4.36, which means it has received more complaints than the average car insurance provider, adjusted for size.

Mercury's policies are only available in 11 states: Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.

Here are some specific ratings from various organizations:

Mercury's auto insurance review highlights include being the 2nd cheapest quartile among major car insurance companies in terms of price, according to WalletHub's research. It also offers good driver, multi-policy, and good student discounts.

Mercury's home insurance review highlights include offering affordable premiums, earning a high price rating from Policygenius. It also scored in the top 50% of major home insurance providers included in J.D. Power's 2022 Digital Experience Study.

Mercury's customer experience rating is slightly above average, with a 3.3/5 rating. It offers up to 13 optional coverages and additional policy options, helping it land a coverage options rating right around the industry average.

Here are some ratings and complaints from various sources:

Mercury's NAIC complaint index score is 3.64, which is higher than the national average score of 1. This suggests that customers are constantly complaining about the company.

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Mercury insurance is available in 11 states, with car insurance offered in Florida but not homeowners insurance.

You can reach out to Mercury's customer service team 24/7 by calling 1 (800) 503-3724, emailing them, or visiting a local agent.

If you need to contact Mercury, you can use one of the following methods: call 1 (800) 503-3724, go to their website and use the chat function, or mail them.

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Mercury Insurance is available in 39 states, which is a pretty wide reach.

You can get Mercury car insurance in Florida, but unfortunately, they don't offer homeowners insurance there.

If you're looking for Mercury home insurance, you can get it in 10 states: Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.

Mercury offers a great identity theft endorsement, partnering with CyberScout, which grants policyholders up to $25,000 in coverage for expenses incurred as a result of identity theft.

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If you need to get in touch with Mercury, you can call them 24/7 at 1 (800) 503-3724.

Customer service representatives are available around the clock to assist you with various issues, such as getting a quote, filing a claim, or making changes to your policy.

You can also reach out to Mercury through email or by visiting a local agent, but calling is a great option if you need immediate assistance.

To contact Mercury by phone, simply dial 1 (800) 503-3724 and a representative will be happy to help you.

Here are your options for contacting Mercury:

Mercury Insurance has a reputation for having a relatively good customer experience.

The company has a customer satisfaction rating of around 85%, which is higher than the industry average.

Their website and mobile app are user-friendly, making it easy for customers to manage their policies and file claims.

Mercury Insurance also has a 24/7 claims hotline, which can be a big help in emergency situations.

However, some customers have reported difficulty in getting help from customer service representatives over the phone.

This is a common complaint among many insurance companies, but it's worth noting that Mercury has made efforts to improve their customer service in recent years.

Mercury Insurance also offers a variety of discounts to customers, including a good student discount and a multi-car discount.

These discounts can help make insurance more affordable for customers.

Overall, Mercury Insurance seems to be making an effort to provide a good customer experience, but there is always room for improvement.

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