
Understanding insurance coverage for new patient visits can be a bit tricky, but it's essential to know what's covered and what's not. Typically, insurance plans cover a portion of the cost for new patient visits, but the amount varies depending on the plan and provider.
Most health insurance plans require a copayment or coinsurance for new patient visits, which can range from $20 to $50 or more per visit. This means you'll need to pay a fixed amount out-of-pocket for the visit.
Insurance companies often have contracts with specific healthcare providers, which can affect the cost of a new patient visit. For example, if your insurance plan has a contract with a particular hospital, you may be able to get a discounted rate for services provided there.
Curious to learn more? Check out: New Patient Visit Cost with Insurance
Insurance Coverage
Insurance coverage for a new patient visit can be verified in a few ways. You can reference your enrollment paperwork for benefit details, or check your insurer's portal for information.
The combination of CPT and ICD codes determines your level of insurance benefits. These codes are used for health insurance claims and can be found in your billing.
You will be billed for one of the following New Patient CPT Codes:
- 99201 – New Patient Consultation, 10-15 minutes, Level 1
- 99202 – New Patient Consultation, 20-25 minutes, Level 2
- 99203 – New Patient Consultation, 25-30 minutes, Level 3
- 99204 – New Patient Consultation, 30-45 minutes, Level 4
- 99205 – New Patient Consultation, 45-60 minutes, Level 5
Policy Statement
New patient E&M visit codes are only eligible for reimbursement if the patient hasn't seen the same physician or qualified healthcare professional within the last three years.
If a patient has seen the same physician within the last three years, but joins a new group practice, the physician should assign an established E&M code for the services provided.
This rule applies even if the patient follows the physician to the new practice.
The same rule applies if the primary physician has seen the patient within the last three years, and the on-call or covering physician sees the patient.
In this case, the on-call or covering physician should also assign an established E&M code for the services provided.
Here's a list of new patient E&M visit codes and their corresponding established patient replacement codes:
Verifying My Benefits
You can reference your enrollment paperwork for benefit details. This is a good place to start when trying to understand your coverage.
To verify your benefits for a New Patient Visit, you'll need to know the CPT Code (what you had done) and ICD code (why you had it done). These codes determine your level of insurance benefits.
The combination of these two codes will help you understand what you'll be billed for. For a New Patient Visit, you'll be billed for one of these CPT Codes: 99201, 99202, 99203, 99204, or 99205.
Here are the CPT Codes for a New Patient Visit:
- 99201 – New Patient Consultation, 10-15 minutes, Level 1
- 99202 – New Patient Consultation, 20-25 minutes, Level 2
- 99203 – New Patient Consultation, 25-30 minutes, Level 3
- 99204 – New Patient Consultation, 30-45 minutes, Level 4
- 99205 – New Patient Consultation, 45-60 minutes, Level 5
If you have any other services during your visit, you'll have CPT code line items for these services. These services are usually billed between $5 and $40, even if you don't have insurance.
You can verify your coverage by referencing your enrollment paperwork, using your insurer's portal, or speaking with a customer service representative from your insurance company over the phone.
Established Patient

An established patient is someone who has received professional services or face-to-face services from a provider or another provider in the same group practice within the previous three years.
Clear and concise medical record documentation is crucial to providing quality care. This documentation is necessary when billing for a patient's visit.
Services must meet specific medical necessity requirements to be covered by insurance. The level of E/M performed should be based on the 2021 Documentation Guidelines for E/M Services.
Selecting the right level of E/M is essential to ensure accurate billing and coverage. This involves reviewing the medical record documentation to determine the level of service provided during the visit.
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Sources
- https://www.regence.com/provider/library/policies-guidelines/reimbursement-policy/new-patient-visit
- https://www.avantaclinic.com/preventative-or-medical-visit
- https://www.aafp.org/pubs/fpm/blogs/gettingpaid/entry/uhc-new-patients.html
- https://med.noridianmedicare.com/web/jeb/specialties/em/new-vs-established-patient
- https://familycarepa.com/new-patient-appointments/
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