
Accessing your insurance claim history database is easier than you think. You can usually do it online through your insurance provider's website or mobile app.
Most insurance providers offer a secure online portal where you can view your claim history, policy details, and other relevant information. This portal is often accessible 24/7, allowing you to check your claim status or make changes to your policy at your convenience.
To access your claim history database, you'll typically need to log in with your username and password. If you've forgotten your login credentials, you can usually reset them through the website or app.
Accessing Your Insurance Claim History
You can access your insurance claim history in California by requesting a CLUE report from LexisNexis. This report is free and available online, by email, over the phone, or by mailing a request form.
In California, you're entitled to one free copy of your CLUE report each year under the Fair Credit Reporting Act.
How to View My Online Report

If you want to view your CLUE report online, you can do so by going to the LexisNexis website and filling out their electronic request form.
To access your report, you have a few options: you can view it online, request it by phone, email, or mail. The phone number to call is 866-897-8126, and the email address is [email protected].
To view your report online, you'll need to provide some personal information, including your first and last name, address, date of birth, and either your SSN or driver's license number along with your issuing state.
Here are the ways to access your CLUE report:
- View your CLUE report online
- Call 866-897-8126 to request your CLUE report by phone
- Email LexisNexis: [email protected]
- Mail a request form to:
Understanding Your Report
A CLUE report is a centralized record of all the insurance claims associated with a specific home or car insurance policyholder.
The purpose of a CLUE report is to help insurance companies determine how much risk is presented by a certain consumer or property, which affects premium calculations.
CLUE is a database run by LexisNexis that records up to seven years of claims information.
More than 99% of auto insurance companies use CLUE reports to make informed decisions about premiums.
Correcting Errors and Issues

If you notice an error in your Claims History Statement, you can ask the GAA to verify the information with the insurer. They will check the details to ensure accuracy.
The GAA is not authorized to correct the information without the agreement of the insurer. Your insurance company must confirm that the information matches their records.
You can request a verification of the information online through the GAA's web form. This is one of several options available to you.
If you find an error on your CLUE report, you can reach out to LexisNexis directly. They will verify your identity and investigate your dispute.
You will receive a letter with the results of your dispute, explaining the reason for the dispute and the outcome of the investigation.
Insurance Claims History Database
Most insurance companies share claims history with each other using databases like C.L.U.E. This database, run by Lexis Nexis, contains claims data from more than 99% of car insurance companies.

Insurance companies use a CLUE report to see all your claims, including denied claims, to help them set your rates. A CLUE report is a database of claims history information provided by insurance companies.
Only insurance companies that contribute information to the C.L.U.E. system are allowed to pull information, so most insurance companies submit claims to the C.L.U.E. database. This means that most insurance companies have access to your claims history.
Most insurance companies contribute to the C.L.U.E. database, but not all of them. If you specifically want to work with an insurance company that doesn’t report to LexisNexis, you can ask your agent or another insurance expert to help you get quotes from companies that don’t use the C.L.U.E. database.
A CLUE report can include information about denied claims, such as a claim you filed because a chipmunk got inside your car and chewed up the wiring. This information is used by insurance companies to help them set your rates.
C.L.U.E. and Insurance Companies

Most insurance companies contribute to the C.L.U.E. database, which contains claims data from more than 99% of car insurance companies.
Insurance companies use C.L.U.E. reports to assess a driver's risk and set their rates, considering factors like claims history, age, and ZIP code.
A C.L.U.E. report can show all a driver's claims, including denied claims, and can even include non-accident claims, like a chipmunk getting into a car and chewing up the wiring.
Here are some interesting statistics about added drivers and their claims activity:
- 23.4% of added drivers have claims activity within the past three years
- 31.7% of added drivers over the age of 25 have claims activity within the past three years
It's worth noting that not all insurance companies report to the C.L.U.E. database, but most do.
How to Obtain Freebies
You can get your CLUE report for free once a year, thanks to the Fair Credit Reporting Act. This law entitles you to a copy of your report from any consumer reporting agency, including LexisNexis's CLUE.
To request your report, you can visit LexisNexis Personal Reports online or call (866) 312-8076. You can also request your A-PLUS report from Verisk by visiting their website or calling (800) 627-3487.
If you prefer to request your report over the phone, just dial the number and follow the prompts.
Do All Insurers Use CLUE?

Most insurance companies contribute to the CLUE database, but not all of them do. It's possible to find an insurance company that doesn't use claims information from your CLUE report.
If you specifically want to work with an insurance company that doesn't report to LexisNexis, you can ask your agent or another insurance expert to help you get quotes from companies that don't use the CLUE database.
Only about 100% of car insurance companies contribute to the CLUE database, which is run by Lexis Nexis.
Here's a list of some facts about insurance companies that report to CLUE:
- Most insurance companies contribute to the CLUE database.
- It's possible to find an insurance company that doesn't use claims information from your CLUE report.
- Only about 100% of car insurance companies contribute to the CLUE database.
Additional Information
Your insurance claim history database report is a vital tool for insurers to assess risk, but it's also important for you to understand what's in it and how it affects you.
Claims stay on your report for seven years, so knowing when they'll age out can help you expect a rate drop or shop for a new insurer.

You have the right to know why an insurer denies you coverage, even if it's due to negative information from your report.
You're entitled to free copies of your report, an annual free credit report, and copies of your driving record from your state's DMV.
State governments regulate insurance and privacy rights, so if you have concerns, contact your state insurance commissioner.
Here are some key rights to keep in mind:
- Free copies of your CLUE report
- Annual free credit report
- Copies of your driving record from your state's DMV
How to Get a Business License in Texas
Getting a business license in Texas is a straightforward process. You can get your CLUE report in Texas, which is a great starting point, as it's a report that shows your insurance claim history.
To get your CLUE report, you can view it online, call 866-897-8126, or email a request. You can also get a free copy of your report each year by mailing a request form.
LexisNexis is the company that provides CLUE reports in Texas. This is a valuable resource for business owners, as it can help you understand your insurance claim history.
If you're new to business licensing in Texas, it's a good idea to familiarize yourself with the process. You can start by getting your CLUE report and using it to guide your next steps.
Frequently Asked Questions
Is there a database of insurance claims?
Yes, there are large databases called All-Payer Claims Databases (APCDs) that collect and store medical claims, pharmacy claims, and other insurance information. These databases are maintained by states and contain data from both private and public payers.
Sources
- https://wallethub.com/edu/ci/clue-report/10595
- https://uphelp.org/clue-report-this-surprising-database-can-drive-up-your-homeowners-insurance-premiums/
- https://gaa.qc.ca/en/fichier-central-des-sinistres-automobiles/request-your-claims-history-statement/
- https://www.policygenius.com/auto-insurance/clue-report-for-insurance/
- https://risk.lexisnexis.com/products/clue-auto
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