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If you've been in an accident and your insurance adjuster isn't responding, you're not alone. Many people have experienced this frustrating situation.
In fact, according to the article, insurance companies are required to respond to claims within a certain timeframe, typically 14 days after the claim is filed. This is a federal law, and it's in place to protect consumers.
Don't assume that your adjuster is ignoring you on purpose - they might be overwhelmed with work or dealing with other complex claims. However, it's still your right to get a timely response and resolution to your claim.
The article notes that if your adjuster is not responding, you can try contacting their supervisor or manager to escalate the issue. This can help get your claim moving forward again.
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Here's Why
Here's why insurance adjusters might not be returning your calls. They're often overwhelmed with a high volume of injury claims every day. It's not personal, but rather a result of the system they work in.
Insurance companies for the at-fault driver rarely operate in a timely manner. They're designed to slow down claims in an effort to reduce the number of claims. This can be frustrating for you, especially if you have pressing issues to address, such as repairing or replacing your vehicle.
Adjusters may be holding off to see how desperate you are to settle your claim. They might be swamped with work, making it difficult for them to respond promptly. This can be a challenge, especially if you're waiting for a rental car or medical bills to be paid.
Here are some common excuses adjusters give for delays:
- A high caseload with other, more serious claims
- The time it takes to gather information from witnesses, police reports, and others
- Review of the claim by insurance company management
- The time it takes to collect information from you
If you're not getting a response from the adjuster, try sending them copies of your medical bills and records, lost wage statements, and other proof of expenses. Keep track of what you sent and the mailing date. This can help them process your claim more efficiently.
Common Problems
You're dealing with an insurance adjuster who's not responding - it can be frustrating and stressful.
One common problem is that the adjuster might be overwhelmed with work, which can lead to delays in responding to your claims.
You can try following up with a phone call to the adjuster's office to see if they've received your initial paperwork.
Another issue is that the adjuster might be waiting for additional information from you, which can cause a delay in processing your claim.
Make sure to review your initial paperwork and ensure you've provided all necessary documents and information.
The adjuster might also be dealing with a high volume of claims, which can cause delays in responding to individual claims.
In some cases, the adjuster might be on vacation or out sick, which can cause a delay in responding to your claim.
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Steps to Take
If the adjuster isn't answering your calls, don't wait for them to get back to you. Simply call frequently to put your name at the head of the list for the adjuster to return your call.
If that doesn't work, try asking for a supervisor to intervene and help push your claim forward. This is a common approach that can help get your claim moving again.
If you've been waiting for weeks with no response, it's time to go up the chain of command. Call the toll-free number for the insurance company's main office and ask for the Claims Manager's contact information, including their name, phone number, and email address.
Steps for Injured Workers
If you've been injured on the job and are having trouble getting workers' compensation benefits, you're in a tough spot. You've entered a legal battle against your employer and/or their insurance company.
Your workers' compensation claim has several time-sensitive aspects, which can put you at a disadvantage. Not returning your calls is a common tactic used by adjusters to delay the process.
If the adjuster isn't answering your phone calls, don't give up. You have the right to receive benefits, and there are steps you can take to ensure you're not left in the dark.
You can try sending a certified letter to the adjuster, stating your claim and the necessary information. This can help keep a paper trail and prove that you've made attempts to communicate.
Remember, the minute you file a workers' compensation claim, it becomes a case of "you vs. them."
Be Persistent on Phone
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Repeatedly calling the insurance adjuster until you get them on the phone is a common tactic. Many people are hesitant to do this because they don't want to seem like a "pest", but it's often the only way to get results.
You can call at various times and frequently to try to catch the adjuster. This can be viewed negatively by some, but it's a way to put your name at the top of the list for the adjuster to return your call.
Calling and demanding to speak to the adjuster's supervisor can also be effective. This method can be seen as negative, but it's often the only way to get results out of the adjuster handling your claim.
A polite message left on the adjuster's voicemail can help to speed up the process. This should convey restraint and patience, while reminding the adjuster of your intent to resolve your claim.
Leaving a rude or threatening message will likely backfire and make the adjuster less likely to call you back. Instead, try to remain professional and polite in your communication.
Handling Delays
Handling delays in insurance claims can be frustrating, but it's essential to take a step back and think objectively. Going into negotiations knowing it may take several weeks or months can actually lead to a higher settlement.
You'll use more rational reasoning and arguments, and avoid making impulsive decisions driven by anxiety and frustration. This approach can help you get a better outcome in the long run.
It's also crucial to avoid calling the insurance adjuster too soon after making a settlement demand or counteroffer. This can lead to bad decisions.
If you're dealing with workers' compensation claim issues, you can direct them to the state workers' compensation board by yourself or through an attorney.
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What to Do Next
If the insurance adjuster hasn't responded to your claim, it's essential to take action. You should reach out to the insurance company to inquire about the status of your claim.
If the claim initiation process has been completed, the insurance adjuster should open an investigation into your claim within ten days of proof of loss submission. However, if this deadline has passed and you haven't heard from the insurance company, it's a good idea to contact them again.
If the insurance adjuster is taking longer than expected to process your claim, keep in mind that they may be processing a considerable number of claims after a hurricane. However, if any of the deadlines have passed and you haven't heard from the insurance company, you may want to reach out to a hurricane damage lawyer for guidance.
Here are some key deadlines to keep in mind:
- Investigation into your claim should be opened within 10 days of proof of loss submission
- Claim should be approved or denied within 90 days
Other Important Deadlines
After a hurricane, it's essential to be aware of the various deadlines that come with filing an insurance claim. Insurance adjusters are expected to open an investigation into your claim within ten days of receiving proof of loss submission.
You should also be aware of the 90-day deadline for the insurance company to approve or deny your claim. This is a crucial timeframe to keep in mind, as it can impact your ability to receive compensation for hurricane damage.
Here are some key deadlines to remember:
- Investigation into your claim: within 10 days of proof of loss submission
- Claim approval or denial: within 90 days
If any of these deadlines have passed and you haven't heard from the insurance company, it's a good idea to reach out to a hurricane damage lawyer for guidance on your next steps.
What to Do If Your Insurance Claim Is Denied
If your insurance claim is denied, it's essential to take action to protect your rights. They may question the validity of your claim, argue that the damage was caused in another way or was pre-existing.
Insurance companies may try to manipulate a statement you gave to twist it and make you appear responsible for the damage. This can lead to a reduced settlement or even a denied claim.
Having a lawyer on your side can make a significant difference in the outcome of your claim. Generally, once insurance companies realize you have an attorney, they will be more willing to settle your claim fairly.
If you're dealing with a denied claim, consider hiring a hurricane damage lawyer to argue your case. This can help you get the compensation you deserve.
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Insurance Company
Insurance companies often use empty phrases to make promises they can't keep.
They might claim to take full responsibility for your injury, but that doesn't mean they'll provide full compensation for your damages.
Promises of fairness or cooperation are just words with no tangible impact on the compensation you might receive.
The promise of assistance from an insurance company often means they'll just answer their phone, which doesn't necessarily help you get the compensation you need.
The concept of fairness is subjective and has no numerical value, making it impossible to associate with a specific amount of compensation.
Frequently Asked Questions
What to do if your insurance company is ignoring you?
If your insurance company is ignoring you, consider seeking the help of an attorney to advocate for your rights and resolve the issue. An attorney can help you navigate the situation and ensure you receive fair treatment.
How long does an adjuster have to respond to a claim?
An insurance adjuster typically has 14 days to issue an initial response to a claim. This initial response is usually followed by a 90-day window for at least partial payment.
Sources
- https://roydwyer.com/what-to-do-when-the-adjuster-wont-return-your-calls-after-an-accident/
- https://www.gerberholderlaw.com/atlanta-workers-compensation/adjuster-wont-return-calls/
- https://www.injuryclaimcoach.com/negotiations/delays.html
- https://www.anidjarlevine.com/faqs/how-long-does-an-insurance-adjuster-have-to-respond-after-hurricane-claim/
- https://mydrted.com/north-carolina/deal-with-insurance-adjusters/
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