How to Return Directv Equipment?

It's simple to return your DIRECTV equipment. Just follow these easy steps:

1. Call 1-800-531-5000 to schedule a pick-up. You'll need to provide your account number and the phone number you used when you set up service.

2.Pack up all of the equipment you want to return, including the DIRECTV receiver, remote control, power cord, and any other accessories.

3. Affix the pre-paid shipping label to the box.

4. Drop off the box at any UPS location.

That's it! Once the equipment is received, DIRECTV will process your return and issue a refund for any equipment charges that may have applied to your account.

If you're moving or canceling your service and need to return your DIRECTV equipment, please follow the instructions below. We'll also send you a return shipping label so you can send us your equipment at no charge.

What you'll need:

-Your account number or the phone number associated with your account -The zip code where you'll be returning the equipment -The equipment you're returning

To generate a return shipping label:

-Sign in to your account at directv.com -Hover over the My Account tab and select Profile -Scroll down to the bottom of the page and select Equipment Returns -Enter the requested information and select Generate Shipping Label -Print the return shipping label and attach it to the box containing your equipment -Drop the box off at any UPS location

If you're having trouble printing your return label or don't have a printer, please call us at 1-800-531-5000 and we'll be happy to help.

The following instructions will help you package your DIRECTV equipment for return:

1. Obtain a suitable box and packing materials. DIRECTV boxes and packing materials can be obtained from most major supermarkets, office supply stores, or Shipping & Packaging Stores.

2. Place your DIRECTV Receiver and any accessories in the box.

3. Fill any empty spaces in the box with packing material to prevent the items from moving around during shipping.

4. Close and seal the box with packing tape.

5. Address the box to the following return address:

DIRECTV Returns

c/o Dish Network L.L.C.

9601 S. Meridan Blvd.

Englewood, CO 80112

6. Affix proper postage to the box and take it to your local post office or shipping company.

Returning your DIRECTV equipment is easy. You have two options for returning equipment:

Option 1: Return equipment in person

You can return your equipment to a DIRECTV store. To find a store near you, visit www.directv.com/stores.

Before returning equipment, please:

• Remove all personal materials, such as recorded shows or saved settings, from your equipment. DIRECTV is not responsible for these materials.

• Back up any photos or other files you have stored on your receiver, DVR or Genie Mini.

• If you have an HD DVR or HD receiver, cancel your programming packages and any additional services, such as HD upgrades. For instructions on how to do this, visit www.directv.com/cancelservices.

When you return equipment to a DIRECTV store, please bring the following items:

• The equipment you’re returning, including remotes and power cords

• Your Account number

• A valid photo ID

A DIRECTV representative will provide you with a return confirmation number. Keep this number for your records.

Option 2: Schedule a pick-up

You can also schedule a pick-up for your equipment. To do this, visit www.directv.com/returns and enter your information. You will need the following information to schedule a pick-up:

• Your account number

• The phone number associated with your account

• The address where the equipment is located

• The date you would like the equipment to be picked up

• A valid photo ID

Once you have scheduled a pick-up, a DIRECTV representative will come to your home to pick up the equipment. Please have the following items ready when the representative arrives:

• The equipment you’re returning, including remotes and power cords

• Your return confirmation number

• Your photo ID

The representative will provide you with a return confirmation number. Keep this number for your records.

DIRECTV offers a variety of equipment return options to fit your schedule and needs. If you have equipment that is no longer needed, you can return it using one of the following options:

Option 1: Return your equipment to a DIRECTV Retailer

You can return your DIRECTV equipment to any participating DIRECTV Retailer. To find a participating DIRECTV Retailer near you, visit www.directv.com/find-a-store.

Option 2: Mail your equipment back to DIRECTV

If you do not have a DIRECTV Retailer near you, you can mail your equipment back to DIRECTV. To do so, please follow the instructions below:

Insure and package your equipment securely. We recommend that you use the original packaging if possible. Print and complete a 'RETURN AUTHORIZATION FORM.' You can find this form at www.directv.com/returns. Once you have completed the form, Affix the form to the outside of the package. Ship the package to the following address:

DirecTV Returns 11000 Wilshire Blvd. Suite 1250 Los Angeles, CA 90024

Please note that you are responsible for the shipping and handling charges associated with returning your equipment. DIRECTV is not responsible for equipment that is lost or damaged in transit.

Option 3: Schedule a Pick-up

If you would like DIRECTV to pick-up your equipment, please call us at 1-800-531-5000. We will be happy to schedule a pick-up time that is convenient for you. Please note that there is a $15 pick-up fee for this service.

When returning equipment, please be sure to remove all personal data and confidential information from any storage devices such as hard drives or DVRs. DIRECTV is not responsible for the protection of any personal data or confidential information that is not removed from storage devices prior to return.

If you do not return your DIRECTV equipment within 21 days of cancellation, you may be charged a non-return fee. The non-return fee is prorated, based on the number of months remaining in your 2-year commitment, multiplied by $15. For example, if you cancel with 11 months remaining in your 24-month agreement, the early termination fee would be $165 ($15 x 11 months). If you don't return your equipment within the allowed timeframe, you may be subject to additional charges.

The satellite company DIRECTV offers a variety of equipment for its customers, all of which must be returned when cancelling service. The type of equipment you have will determine the cost of shipping. Most receivers cost about $15-20 to ship back, while DVRs and HD equipment will cost about $25. To return your equipment, simply pack it up in the box it came in (or a similar sized box) and send it back using the shipping label provided by DIRECTV. You can also drop it off at a UPS store.

If your DIRECTV equipment is damaged, there are a few things you can do. First, try to troubleshoot the issue yourself. If the issue is with your receiver, you can go to the DIRECTV website and look under the "FAQ" section. If the issue is with your remote, you can go to the DIRECTV website and look under the "Remote Controls" section. If the issue is with your satellite dish, you can go to the DIRECTV website and look under the "Satellite Dishes" section. If you are still having issues, you can call DIRECTV customer service and they will be able to help you.

If you lose your DIRECTV equipment, you can call 1-800-531-5000 to order a replacement. You will need to provide your account number and the Receiver ID number from the front of the replacement equipment. The cost for the replacement equipment will be $99 for the Genie HD DVR or $199 for the Genie Mini.

If you need to return your DIRECTV equipment to a store, the process is pretty simple. You can either bring your equipment to a local DIRECTV retailer or mail it back to us. We recommend that you double-box your equipment when returning it. That way, it will be less likely to get damaged in transit. Make sure to include all of the original accessories that came with your equipment, as well as your set-top box, remote control, and power cord. If you're missing any of these items, your return may be delayed.

To return your equipment in person, just take it to any participating DIRECTV retailer. They'll be able to process your return and give you a receipt for your records. Be sure to keep this receipt, as it will serve as proof that you returned your equipment. If you chose to mail your equipment back to us, you'll need to include a completed Equipment Return Form. This form can be found on our website. Once we receive your equipment, we'll process your return and send you a confirmation email.

We hope that this information is helpful. If you have any further questions, please don't hesitate to reach out to us. Thank you for being a valued DIRECTV customer!