
You can reach out to HDFC Bank's credit card customer care team through various channels, including their toll-free number 1800 3002.
The customer care team is available 24/7 to assist with any queries or issues you may have with your credit card.
To report a lost or stolen credit card, simply call the customer care number and follow the instructions provided by the representative.
HDFC Bank's customer care team can also help you with tasks such as blocking a transaction, updating your credit card PIN, and requesting a replacement card.
Contacting HDFC Bank
Contacting HDFC Bank is a straightforward process that can be done through their credit card customer care. You can reach out to them for various reasons, including blocking your card if it's lost or stolen.
If you've come across unauthorized or fraudulent transactions, you must report them to HDFC Bank immediately. This will help prevent further misuse of your credit card.
You can also contact HDFC Bank to check your credit limit, available credit limit, and other transaction limits. This includes your domestic POS transaction limit, online transaction limit, ATM transaction status, and international transaction limit.
To request your credit card statement, you can simply contact HDFC Bank customer care. You can also register for e-statement, which is a convenient way to access your statements online.
If you need to reset your credit card PIN, HDFC Bank customer care can help you with that. A one-time password (OTP) will be sent to your registered mobile number.
You can also use HDFC Bank customer care to set auto debit instructions for your credit card payments. This way, you can ensure that your payments are made on time.
Here are some specific reasons to contact HDFC Bank customer care:
- Block Your Card
- Report Fraud Transactions
- Know About Various Transaction Limits
- Get Your Statement
- Reset PIN
- Set Autopay Instructions
- Update Personal Details
Credit Card Activation and Support
To keep your HDFC Bank Credit Card active, you can simply use it for any payment or purchase transaction at least once a year.
You can also redeem your reward points to keep your card active, which is a great way to earn rewards and keep your card from being closed.
If you don't use your card within a year, HDFC Bank will send you a notice on the 365th day of inactivity, giving you an additional 30-day grace period to activate your card.
During this 30-day period, you can activate your card by using it for a transaction, redeeming your reward points, or setting a new PIN through IVR, NetBanking, or MobileBanking.
If you don't activate your card within the 30-day grace period, HDFC Bank will close it permanently, and you won't be able to use it or reactivate it.
Here are the modes for activating your HDFC Bank Credit Card:
- Through Credit Card usage: Use your card for any payment or purchase transaction at least once a year.
- Redeem the reward points on your card, if any, to keep your card active.
- Setting Credit Card PIN: You can set your 4-digit Credit Card PIN through IVR, NetBanking, MobileBanking, or ATM.
Remember, if you don't activate your card during the 30-day grace period, HDFC Bank will close it permanently, and you'll need to apply for a fresh Credit Card in the future.
Sources
- https://www.hdfcbank.com/personal/need-help/credit-card-customer-care
- https://www.hdfcbank.com/personal/need-help/contact-us
- https://www.hdfcbank.com/personal/need-help/contact-us/write-to-us
- https://www.hdfcbank.com/personal/need-help/we-care-for-you
- https://www.hdfcbank.com/personal/pay/cards/credit-cards/365-days-activation-guidelines
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