
GT Bank's network issues caused widespread disruption, leaving many customers unable to access their accounts. The problems started on Monday morning, with reports of outages and errors flooding social media.
Customers were unable to make transactions, check their balances, or even log into their online banking platforms. The bank's website and mobile app were also affected, with many users reporting difficulties in accessing their accounts.
The disruptions were reported to have started at around 8am on Monday, with some customers experiencing issues as early as 6am.
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GTBank Network Issues
GTBank customers have been complaining about their inability to access banking services due to ongoing downtime.
The bank's claim of completing the transition to a new core banking application system has not been met with success.
For days, customers have been unable to use GTBank's digital platforms following the movement to the new banking system.
Some corporate customers have been impacted, with some urging their clients to use other banks to transact on their platform.
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GTBank announced that it had completed its transition to a new core banking application and said that its branches would close early to enable it to meet customers' demands.
All GTCO branches closed early on Friday as part of the transition efforts.
The lender added that its digital channels would be temporarily unavailable for 11 hours, from 10:00 PM on Sunday, 13th October to 9:00 AM on Monday, 14th October 2024.
GTBank customers were told to avoid delays by using other banks available for their transactions.
Here are some banks in Nigeria that have announced downtimes due to planned system upgrades and unplanned downtimes caused by an issue with the Nigeria Inter-Bank Settlement System:
- Prolonged downtime of NBS website
- Remit tax on Remita to FG, Reps ask GTB
- GTB confirms hackers attempt to compromise website
Bank Network Failure Leaves Customers In Limbo
The bank network failure at GT Bank has left many customers in a state of limbo, with some unable to access their accounts or conduct transactions.
GT Bank's network issues are not a new problem, as evident in the article section "GT Bank Network Issues: A Repeated Problem?" which notes that the bank has experienced similar issues in the past.
If this caught your attention, see: Gt Bank Customer Care
Customers are advised to check the bank's website and social media channels for updates on the status of the network.
GT Bank's customer service team is overwhelmed with calls and complaints, with some customers waiting for hours to speak to a representative.
The bank's network failure has also led to a loss of revenue, with some customers unable to make transactions or access their accounts.
GT Bank has apologized for the inconvenience caused by the network failure and is working to resolve the issue as quickly as possible.
Customers are advised to be patient and to keep an eye on the bank's website and social media channels for updates on the status of the network.
The bank's network failure is a reminder of the importance of having a reliable and secure banking system.
Industry News
GT Bank network issues have been causing frustration for many customers. The bank's system experienced a significant outage, affecting over 1 million users.

GT Bank's technical team worked to resolve the issue, but it took several hours to restore full service. This was the second major outage in as many months, raising concerns about the bank's infrastructure.
GT Bank has assured customers that measures are being taken to prevent such outages in the future.
Banks and Network Glitches
Banks are not immune to network glitches, as seen in the recent example of JPMorgan Chase's system failure that affected thousands of customers.
In fact, a study found that 70% of banks experienced some form of technology failure in the past year.
These failures can result in significant losses for banks, with some estimates suggesting that a single hour of downtime can cost up to $1 million.
The most common causes of bank network glitches include hardware failures, software bugs, and human error.
A notable example is the 2019 outage at Wells Fargo, which was caused by a software bug that affected online banking services for over 12 hours.
Banks are taking steps to mitigate these risks, such as implementing more robust security measures and conducting regular system maintenance.
Additional reading: Problems with Td Bank Banking Payment System Complaints
GTBank Launches Online Trading Hub for SMEs

GTBank has made a significant move by launching an online trading hub for SMEs. This platform is designed to cater to the needs of small and medium-sized enterprises, providing them with a convenient and secure way to manage their finances.
The online trading hub is a part of GTBank's efforts to support the growth of SMEs in Nigeria. According to reports, the bank is committed to helping SMEs navigate the challenges of doing business in the country.
GTBank's mobile banking applications remain fully operational, allowing customers to continue using alternative channels for their banking needs. This is a reassurance for customers who may be concerned about the security of their online transactions.
A report by the Nigeria Deposit Insurance Corporation (NDIC) highlights the growing challenges of cybersecurity in the Nigerian banking industry. The report reveals that cybercrime, particularly through ATM and internet channels, has contributed significantly to fraud losses within the banking sector.
GTBank's customers are encouraged to continue using their mobile apps for their banking needs until the website is fully restored. This is a precautionary measure to prevent any potential risks associated with the website breach.
Frequently Asked Questions
What is happening to the GTB app?
GTB app access will be discontinued on May 1, 2023. Find out what this means for your online banking experience
Why is GTB USSD not working?
GTB USSD may not work if your SIM card hasn't been activated for USSD services or the GT Bank network is experiencing issues. Check if your account is blocked or USSD disabled for more information.
Sources
- https://guardian.ng/business-services/customers-on-edge-as-gtbanks-transaction-glitch-enters-second-week/
- https://www.thisdaylive.com/index.php/2024/11/02/banks-and-recent-network-glitches/
- https://www.nairaland.com/8113312/gtb-bank-network-system-failure
- https://technologytimes.ng/gtbank-issues-clarification-on-website-concerns/
- https://punchng.com/disruption-persists-amid-gtbs-transition-to-new-application/
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