Grazer Wechselseitige Versicherung: Facts, Satisfaction, and More

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Credit: pexels.com, A large building with a dome and a clock

Grazer Wechselseitige Versicherung is a type of mutual insurance that has been around for over a century. It's a cooperative model where members pool their resources to provide coverage for each other.

The company has a strong presence in Austria, with a large network of branches and a long history of stability. This stability is a major advantage for policyholders, who can rely on the company to pay out claims.

One of the key benefits of Grazer Wechselseitige Versicherung is its commitment to social responsibility. The company has a number of initiatives aimed at promoting education, culture, and community development.

Grazer Wechselseitige Versicherung Overview

Grazer Wechselseitige Versicherung is a mutual insurance company based in Graz, Austria. It was founded in 1909 and has since grown to become one of the largest mutual insurance companies in Austria.

The company offers a wide range of insurance products, including life insurance, property insurance, and liability insurance. These products are designed to provide financial protection to individuals and families in times of need.

Credit: youtube.com, Grawe Insurance Animation

Grazer Wechselseitige Versicherung has a strong focus on customer service, with a dedicated team of advisors available to provide personalized advice and support. This approach has earned the company a reputation for being reliable and trustworthy.

The company's headquarters is located in Graz, Austria, and it has a network of branches and agencies across the country. This allows customers to access its services and products conveniently.

Grazer Wechselseitige Versicherung is committed to transparency and fairness in its business practices. It publishes regular financial reports and information about its products and services.

The company's mutual structure means that profits are distributed among policyholders, rather than being paid out to shareholders. This approach benefits the community and supports the local economy.

Facts

Grazer Wechselseitige Versicherung was founded in 1828 by Erzherzog Johann as a fire insurance company.

The company is now an Aktiengesellschaft, a type of corporation.

Grazer Wechselseitige Versicherung is headquartered at Herrengasse 18-20 in Graz, Steiermark.

The company has a large workforce, with 5,009 employees in the GRAWE-Gruppe and 1,600 in the GRAWE AG.

Here's a breakdown of the company's structure:

  • Aktionär (major shareholder): GRAWE-Vermögensverwaltung
  • Management:
  • Generaldirektor: Klaus Scheitegel
  • Generaldirektor Stv.: Gernot Reiter
  • Vorstandsdirektor: Georg Schneider
  • Vorstandsdirektor: Paul Swoboda
  • Aufsichtsrat (supervisory board): Philipp Meran (Vorsitz)

Customer Satisfaction

Credit: youtube.com, Graz&Grawe days 2023

Grazer Wechselseitige Versicherung seems to have a strong track record of keeping their customers happy. Their clients report that issues are usually resolved quickly.

One customer's experience is a testament to this, where a problem with their last payment was fixed immediately after a single phone call. Another customer had a smooth experience with their account changes, with a simple phone call being all it took to get everything updated.

Disatisfaction

Customer dissatisfaction can have a significant impact on a business, with 80% of customers saying they've stopped doing business with a company due to poor service.

One of the main reasons customers become dissatisfied is if their expectations aren't met, which can happen if a company doesn't communicate effectively.

A study found that 92% of customers are more likely to be loyal to a brand that offers a personalized experience.

On the other hand, 74% of customers say they're frustrated when they have to repeat their issues to multiple customer service representatives.

This can be avoided by providing a single point of contact and ensuring that customer service representatives have access to all relevant information about the customer's issue.

Zufrieden

Credit: youtube.com, Customer Satisfaction Survey

Being completely satisfied with a bank is a rare gem, but some customers have had exceptional experiences.

One customer, who has been a client at Grawe, reports that everything has run smoothly since they started banking there.

Their advisor, Frau Marianne Vojtek, is always reachable and quickly addresses their concerns.

A customer's issue with a missed direct debit was resolved immediately after a single phone call.

Making changes to their account, such as changing their address, was also a breeze, requiring just one phone call to have it done.

It's clear that some banks are doing things right, and customers are taking notice.

Frequently Asked Questions

Was macht die Grawe?

Die GRAWE ist ein internationaler Konzern mit Kernkompetenzen in Versicherungen, Finanzdienstleistungen und Immobilien. Mit 196 Jahren Erfahrung bietet sie umfassende Lösungen in der Finanz-, Versicherungs- und Immobilienbranche.

Carole Veum

Junior Writer

Carole Veum is a seasoned writer with a keen eye for detail and a passion for financial journalism. Her work has appeared in several notable publications, covering a range of topics including banking and mergers and acquisitions. Veum's articles on the Banks of Kenya provide a comprehensive understanding of the local financial landscape, while her pieces on 2013 Mergers and Acquisitions offer insightful analysis of significant corporate transactions.

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