
Navigating the Extra Space Storage insurance claim process can be a daunting task, especially if you're dealing with the aftermath of a theft or damage to your stored belongings. The first step is to contact Extra Space Storage's customer service department to report the incident.
You'll need to provide them with detailed information about the stolen or damaged items, including their value and any supporting documentation you may have. This will help them initiate the claims process.
Extra Space Storage has a 30-day time limit for filing an insurance claim, so it's essential to act quickly to avoid missing this deadline.
Filing a Claim
Filing a claim for your extra space storage insurance is a relatively straightforward process. The management staff will work closely with you to gather necessary information and guide you through the process.
If you don't have access to a computer or are not comfortable using one, you'll be assisted in the office. An itemized inventory spreadsheet is required, documenting damaged items and their estimated costs. You'll need receipts for damaged or stolen goods, or web links to similar items priced above $500.
Filing a Claim Is Easy

The management staff will work closely with you to gather the necessary information and guide you through the entire process.
You'll be assisted in gathering information, completing forms, and submitting your claim, even if you don't have access to a computer or are not comfortable using one.
An itemized inventory spreadsheet is required, documenting damaged items and their replacement costs. This should include receipts for damaged or stolen goods, or web links to similar items.
For items valued at over $500, you'll need to provide web links to similar items. This ensures that the value of the item is accurately assessed.
Photos of damaged items, forced entry, or damaged locks are also necessary. A screenshot of security footage at the time of the incident may be required.
Having this information ready can make the process smoother and faster.
Insurance Amount
A $100 deductible applies to all claims. This means you'll need to pay $100 out of pocket before your insurance coverage kicks in.

The insurance policy coverage may vary by facility, so it's essential to review your options carefully. This can affect what's covered and what's not.
To determine the right coverage level for you, consider the value of the items you'll be storing. This will help you choose a policy that suits your needs.
A $100 deductible is a standard amount, but it's still a significant upfront cost. Make sure you factor this into your budget when selecting a policy.
The insurance policy will help you replace items in case of damage or loss, but only up to a certain level. This is why it's crucial to choose a coverage level that matches the value of your stored items.
Insurance Details
Extra space storage insurance claim can be a complex process, but understanding the insurance details can make a big difference.
Your belongings are insured up to $30,000 per unit, which is a standard coverage amount for Extra Space Storage facilities.

To file a claim, you'll need to provide a police report or other documentation of the damage or loss.
You'll also need to fill out a claim form, which can be obtained from the Extra Space Storage facility where your unit is located.
The claim form will ask for details about the damage or loss, including the date, time, and description of what happened.
Extra Space Storage will then review your claim and determine the amount of the settlement, which may be paid out to you within 30 days.
Note: The 30-day time frame is a standard processing time for insurance claims at Extra Space Storage facilities.
Legal and Policy
If you've filed an insurance claim with Extra Space Storage, you're likely wondering about the legal and policy aspects of the process.
Extra Space Storage's insurance policy requires you to report any damage or loss within 7 days.
You'll need to review your policy documents to understand the specific requirements and deadlines for filing a claim.
Keep in mind that failure to report damage or loss within the specified timeframe may void your coverage.
Q: What's the Excess for This Policy?

The excess for this policy is $250. This means that the first $250 of each and every claim will not be claimable. If you make a claim, you'll need to pay the excess before your insurance provider covers the rest.
Heckart v. A-1 Self Storage
Heckart v. A-1 Self Storage is a significant case that clarifies what constitutes insurance under the Insurance Code. A-1 Self Storage Inc. offered an alternative indemnity agreement as part of its rental agreements, where tenants could opt to pay extra rent to have the company reassume the risk of losses up to $2,500.
This agreement was not subject to regulation under the Insurance Code because A-1 was not acting as an agent for an insurer. The court determined that the indemnification agreement was incidental to the principal object and purpose of renting storage space.
The case highlights the importance of understanding the nuances of insurance law. In this instance, the court ruled that the alternative indemnity agreement did not constitute insurance subject to regulation under the Insurance Code.

A-1 Self Storage required tenants to obtain insurance for loss of or damage to stored property, but offered an alternative for an additional fee. The company's alternative indemnity agreement did not trigger regulation under the Insurance Code.
The Supreme Court ultimately affirmed the lower court's decision, solidifying the ruling that the alternative indemnity agreement was not insurance subject to regulation.
Self-Storage Insurance
You'll want to consider self-storage insurance to protect your belongings from damage or loss. Self-storage facilities often require you to purchase their insurance, but it may not cover everything.
The cost of self-storage insurance varies depending on the facility and the value of your stored items. On average, you can expect to pay around $10 to $30 per month.
Some self-storage facilities offer basic insurance coverage, while others may require you to purchase additional coverage for high-value items. It's essential to review the policy carefully to understand what's covered and what's not.
If you're storing valuable items like art, antiques, or collectibles, you may want to consider purchasing additional coverage through a third-party insurance provider. This can help ensure that your items are fully protected in case of damage or loss.
Sources
- https://storage-shield.com/how-to-file-a-claim-with-a-storage-shield-tenant-protection-plan/
- https://xercor.com/coverage-information/
- https://www.extraspaceasia.com.sg/getting-it-stored/self-storage-insurance/
- https://law.justia.com/cases/california/supreme-court/2018/s232322.html
- https://www.iii.org/press-release/self-storage-units-can-provide-useful-extra-space-but-belongings-must-be-properly-insured-072709
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