
Dental narratives for insurance coverage are detailed descriptions of dental procedures, used to explain the medical necessity of treatment to insurance providers. They're often required to ensure coverage and reimbursement.
A well-written dental narrative can make all the difference in getting your claim approved. According to Section 3 of our examples, a dental narrative should include the patient's medical history, diagnosis, and treatment plan.
For example, a narrative for a root canal procedure might include the patient's history of tooth sensitivity and the dentist's diagnosis of an infected tooth. This information helps the insurance provider understand the medical necessity of the treatment.
Dental narratives can be customized to fit specific procedures and patient needs.
In-Network vs Out-of-Network Coverage
As you're considering your dental practice's insurance coverage, it's essential to understand the difference between in-network and out-of-network providers. Your practice should explain which insurance coverage you accept as an in-network provider to your patients.
If a patient has an insurance plan you accept, review their policy thoroughly to ensure you know how to submit requests to their insurance provider. Most insurance providers don't cover cosmetic dentistry.
An out-of-network insurance company means your patient's liability will be higher compared to their insurance provider's coverage. This is because insurers often cover less of the total bill for out-of-network procedures.
Each patient has a different deductible to meet before their insurance coverage kicks in, and some insurance companies may not offer out-of-network coverage until the policyholder meets their deductible. Review patient insurance coverage with them so they understand their billing obligations before their first procedure.
Coverage Details
Coverage Details are crucial for insurance claims, and understanding what's covered can make a big difference in the outcome.
Most dental insurance plans cover routine cleanings every 6 months.
Preventive care is a top priority for many insurance providers, with some covering fluoride treatments and dental sealants for children.
However, major procedures like crowns, bridges, and root canals may have waiting periods or require a higher deductible.
Some plans also have annual maximums, which can limit the total amount of coverage for a year.
It's essential to review your policy to understand the specifics of your coverage.
Dental Procedures
A root canal treatment, or RCT, is a common procedure that involves removing infected or damaged tissue from inside a tooth.
Large caries, or cavities, can be treated with a RCT, followed by a core buildup to support the tooth's structure.
Initial crowns are often needed to support teeth that have undergone a RCT, as seen in the case of Tooth#__.
Implant
A surgical implant can be placed to replace a missing tooth, typically following a tooth extraction.
This procedure allows the patient to eat and chew properly once the implant crown and custom abutment are in place.
The implant crown is designed to match the surrounding teeth, restoring the patient's natural smile and bite.
It's a long-term solution that can last for many years with proper care.
RCT
A Root Canal Therapy (RCT) is a dental procedure used to save a tooth that's badly decayed or infected.
Large caries can be treated with an RCT, which involves removing the infected pulp and cleaning the inside of the tooth.
An initial crown is often needed to support the tooth after an RCT, as seen in the case of a patient who received a core buildup and crown.
Impressions are taken to create a crown that fits perfectly, which can be done on a specific date as part of the treatment plan.
RCTs can also be performed to address irreversible pulpitis, a condition where the pulp of the tooth becomes irreversibly inflamed.
Root canal performed unto the pulp and apex of the tooth can be a lengthy process, requiring the removal of all decay to ensure the tooth can heal properly.
A favorable prognosis is often possible after an RCT, as seen in the case of a patient who underwent the procedure and no longer experienced symptoms.
Redo or Build-up:
A redo or build-up is often necessary when a tooth has excessive decay and a margin opening, which requires a new crown restoration and build-up to support the tooth.
This typically happens after an initial placement of a crown or core build-up, which was done on a specific date for a particular tooth number.
The dentist may need to redo the crown or core build-up to ensure the tooth's stability and prevent further decay.
The redo process may involve re-placing the initial crown or build-up, which was done on a specific date for a specific tooth number.
Dental Codes
Dental codes are crucial for accurately documenting dental procedures and submitting claims to insurance companies.
The American Dental Association (ADA) codes are used for this purpose, and they're divided into several categories, including D, E, and F codes.
D codes are used for diagnostic services, such as exams and radiographs.
E codes cover evaluation and management services, like consultations and treatment planning.
F codes are for restorative services, including fillings and crowns.
Each code has its own specific requirements and guidelines, so it's essential to use the correct code for each procedure.
For example, a routine dental exam is coded as D0210, while a periodontal evaluation is coded as D4350.
Replacement and Submission
When a crown replacement is necessary, it's essential to document the process accurately. An existing crown over 20 years old may need to be replaced, especially if it was placed prior to 2002.
To support the claim, a dental narrative should include the date of the existing crown's placement, such as January 2002. This information helps the insurance provider understand the crown's age and potential for replacement.
A RCT (root canal treatment) treated tooth with open margins and re-decayed areas also warrants a crown replacement. This can be documented with an attachment of x-rays and a note on the prep date and seat date.
Notes Are Crucial
When building dental claim narratives, using the doctor's clinical notes is crucial. It's the foundation for creating effective narratives that will pass audits.
The SOAP format is always suggested to ensure all necessary information is captured in a clinical note. It stands for Subjective, Objective, Assessment, and Plan.

The Subjective part is the patient's words, which provides valuable context to the doctor's observations. It's essential to include this information in the narrative.
The Objective part is the clinical observations from the dentist, which should be documented accurately. This includes any test results, X-rays, or other relevant data.
The Assessment part is the doctor's diagnosis, which is critical to justifying the treatment plan. It should be based on the patient's symptoms and clinical findings.
The Plan part is the written treatment plan, which outlines the recommended course of action. It should be specific, measurable, and achievable.
A cookie-cutter narrative for every similar claim may raise red flags with examiners and contribute to an audit. It's best to avoid using template verbiage on a narrative.
Instead, check the doctor's clinical note for information on each service and use that verbiage in the narrative instead. This will ensure that the narrative is accurate and tailored to the patient's specific needs.
Replacement
Replacement is often necessary when a crown is over 20 years old, as seen in the example where a crown placed in January 2002 is in need of replacement.
A crucial factor in determining if a crown needs to be replaced is the age of the existing crown. If it's been over 20 years since the crown was first placed, it's likely due for replacement.
A tooth that has undergone a root canal treatment (RCT) may also require a new crown, especially if the margins are open and there's evidence of further decay. This is evident in the example where RCT was performed and the tooth has open margins with re-decay.
X-rays are essential in evaluating the condition of the tooth and surrounding bone, and are often attached to the patient's file, as seen in the example with the fmx and pano attachments.
The preparation and seating of a new crown typically occur on separate dates, with the prep date marking the start of the process and the seat date marking the completion of the new crown.
Free for Submission

Submission can be free, but it's not always the case. In some situations, submission is required as a condition of replacement.
Submission can be voluntary or involuntary, but in either case, it's a crucial step in the replacement process.
Frequently Asked Questions
How to write a narrative for dental insurance?
To write a narrative for dental insurance, focus on clear and concise storytelling that highlights the medical necessity of treatment, using relevant terms and avoiding templates. Keep your writing professional and focused on the patient's needs to effectively communicate with insurance providers.
What is the dental narrative for D7210?
D7210 is a dental procedure for extracting a single erupted tooth, often necessary for severe decay, impacted wisdom teeth, or orthodontic treatment. This procedure involves removing bone and/or sectioning the tooth if needed.
Sources
- https://www.dentalintel.com/blog-posts/how-to-explain-out-of-network-dental-benefits-to-patients
- https://www.dentalintel.com/blog-posts/writing-dental-narratives-for-insurance-claims-6-tips
- https://doctorsprofit.com/narrative-for-dental-codes/
- https://dentalbilling.com/building-narratives-dental-claims/
- https://www.dentalstartupacademy.com/predetermination-best-practices/
Featured Images: pexels.com